Microsoft MN-500 manual Troubleshooting, Setup and Hardware Problems

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troubleshooting

Finding Answers to Common Problems

This chapter will help you solve the most common installation and setup problems that you may have with your Microsoft® Broadband Networking components. The following types of issues are covered:

OSetup and Hardware Problems

ONetwork and Internet Problems

OFile and Printer Sharing Problems

If the problem you are experiencing is not covered in this chapter, you can find more troubleshooting information in Broadband Network Utility Help, or on the Microsoft Hardware Web site at www.microsoft.com/hardware. If you have finished Setup, you can start the Broadband Network Utility by double-clicking the icon in your Microsoft Windows® taskbar.

Setup and Hardware Problems

This section will help you solve problems you might encounter while running the Setup Wizard or connecting your Microsoft Broadband Networking device to your network for the first time.

Note Run the Setup Wizard before connecting your new hardware or disconnecting your existing Internet connection. This is important because the Setup Wizard will help detect your current Internet settings and configure your new Microsoft Broadband Networking hardware.

The Setup Wizard will not start or locks up when I run it on my computer.

The following troubleshooting steps will help you track down and solve the problem.

OVerify that your computer conforms to the minimum system requirements. The packaging lists system requirements for your Microsoft Broadband Networking hardware and software. If your computer does not meet the minimum requirements, the Setup Wizard might not function correctly or might not start at all.

OYour hard disk might be full. Make sure that you have enough free hard disk space to install the network drivers and Broadband Network Utility. You can check the amount of free hard drive space by opening My Computer and selecting your hard drive in the main window.

OVerify that your CD drive is functioning correctly. Try launching the Setup Wizard by double-clicking the CD icon in My Computer. If it still does not start correctly, try inserting another CD. If the other CD works correctly, you may have a bad CD.

Contact Technical Support for more information about replacing a defective CD.

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Contents Page Avertissement Contents View Status View Network Devices Contents Page Introduction About Your Wireless Base StationBase Station Ports, Status Lights, and the Reset Button UPnP Standards and Your Wireless Base StationIntroduction Using the Base Station Stand Resetting the Base StationRestoring Factory Default Settings Placement of Wireless Components About Wireless Radio ConnectionsUnderstanding Wireless Transmission Standards Adjusting the AntennaEthernet Cables About Wired Ethernet ConnectionsWhich Cable Should You Use? Straight-Through Ethernet CableCrossover Ethernet Cable Setup Gather Components, Tools, and Information Typical SetupThis User’s Guide Run the Setup WizardConnect the Base Station Configure the Base Station Test Your NetworkWhat’s Next? To set up the base station wirelessly Setting Up the Base Station WirelesslyCustom setup Base Station Setup Establish the Base Station PasswordOpen the Base Station Management Tool Establish Your Internet Settings Establish Your Wireless Security Settings Establish Your Wireless SettingsConfigure Your Computer Customize Network SettingsTest Your Internet Connection Network activities Using an Internet Connection over a Network Logging on to Your NetworkTo log off and log back on to your network To remove an inactive device from the Network Devices list Using the Broadband Network UtilityTo start the Broadband Network Utility To refresh the Network Devices listUsing Files and Folders over a Network Make your files and folders available to the networkTo share a folder or drive on your computer in Windows XP To share a folder or drive on your computer in Windows Using a Printer over a Network Access shared filesTo access shared files on other computers About Reading E-Mail Messages on a Network Using Other Peripheral Devices over a NetworkPlaying Games on Your Network and on the Internet To refresh the network device list Monitoring Your NetworkView Status View Network DevicesHelp Protect Your Network from Computer Viruses To upgrade software, drivers, or firmwareUpdating Software, Drivers, and Firmware Making Your Network More SecureHelp Protect Your Network from Hackers Help Protect Your Network from Unauthorized AccessPage Setup and Hardware Problems TroubleshootingSetup does not recognize my wireless base station If your base station is connected wirelesslyIf your base station is connected with an Ethernet cable Troubleshooting To clone a MAC address Troubleshooting Network and Internet Problems Can’t stay connected to my wireless networkTo disable 802.1x authentication in Windows XP Troubleshooting Page Troubleshooting My network is slow Troubleshooting Page Cant print to a networked printer Printing and File Sharing IssuesPage Troubleshooting Click OK to save the changes To determine which connection type your ISP provides Internet Connection TypeHost Name General Internet SettingsDynamic IP Dhcp Settings To locate your Internet settingsStatic IP Settings To locate your static IP address settings Windows XPTo locate your static IP address settings Windows PPPoE Settings Workgroup NameTo determine your workgroup name in Windows XP or Windows Wireless Network Name Wireless Security SettingsTo determine your workgroup name in Windows Me and Windows Technical Support Options Getting HelpRegulatory Information United States Radio and TV Interference RegulationsCanadian Radiocommunication Regulations Base Station Technical SpecificationsSystem Requirements END-USER License Agreement for Microsoft Software General Provisions Limited Warranty Contrat DE Licence Utilisateur Final Pour Logiciel Microsoft Dispositions Générales Garantie Limitée Page Glossary Page Glossary Page Glossary Page Index Interference Index Typical Setup base station, 9 preparing for My Network Settings