Microsoft MN-500 manual Network and Internet Problems, Can’t stay connected to my wireless network

Page 44

Network and Internet Problems

This section will help you solve common problems that might occur while you are using your local area network (LAN) or Internet connection.

I can’t stay connected to my wireless network.

If you are running the Microsoft Windows® XP operating system with Service Pack 1 (SP1), you might lose connection to your wireless network every 3 to 5 minutes. This can be caused by incorrect wireless network security settings. To solve this problem, you need to disable 802.1x authentication on your wireless network, as described below.

To disable 802.1x authentication in Windows XP

1.Click Start, point to Connect To, click Show all connections, and then double-click your wireless network.

2.On the General tab, click Properties.

3.Click the Wireless Networks tab.

4.Under Preferred Networks, click your home network, and then click Properties.

5.Click the Authentication tab, and then click to clear the Enable IEEE 802.1x authentication for this network check box, if it is selected.

6.If you cannot click this check box, then you are not using 802.1x authentication or wireless security.

I can’t access the Internet from a computer on my wireless network.

The following troubleshooting steps will help you track down and solve the problem.

OMake sure that the rest of your network is functioning correctly. Verify that you can access the Internet from other wireless and Ethernet computers on your network. If other computers also cannot access the Internet, the problem might be with your base station, modem, or ISP.

Another common cause of Internet connection problems is disconnected cabling. If the rest of your network is having problems, first check the cables between your computers and the base station or modem for loose connections or disconnected wires. Check the cables between the base station and the broadband modem. Verify that you are using the correct cables, that all cables are firmly attached, and that all status lights on the network devices indicate that your connections are functioning properly.

38Microsoft Broadband Networking Wireless Base Station User’s Guide

Image 44

Contents Page Avertissement Contents View Status View Network Devices Contents Page About Your Wireless Base Station IntroductionUPnP Standards and Your Wireless Base Station Base Station Ports, Status Lights, and the Reset ButtonIntroduction Restoring Factory Default Settings Using the Base Station StandResetting the Base Station About Wireless Radio Connections Placement of Wireless ComponentsAdjusting the Antenna Understanding Wireless Transmission StandardsAbout Wired Ethernet Connections Ethernet CablesCrossover Ethernet Cable Which Cable Should You Use?Straight-Through Ethernet Cable Setup Typical Setup Gather Components, Tools, and InformationRun the Setup Wizard This User’s GuideConnect the Base Station What’s Next? Configure the Base StationTest Your Network Setting Up the Base Station Wirelessly To set up the base station wirelesslyCustom setup Open the Base Station Management Tool Base Station SetupEstablish the Base Station Password Establish Your Internet Settings Establish Your Wireless Settings Establish Your Wireless Security SettingsCustomize Network Settings Configure Your ComputerTest Your Internet Connection Network activities To log off and log back on to your network Using an Internet Connection over a NetworkLogging on to Your Network Using the Broadband Network Utility To start the Broadband Network UtilityTo refresh the Network Devices list To remove an inactive device from the Network Devices listTo share a folder or drive on your computer in Windows XP Using Files and Folders over a NetworkMake your files and folders available to the network To share a folder or drive on your computer in Windows To access shared files on other computers Using a Printer over a NetworkAccess shared files Using Other Peripheral Devices over a Network About Reading E-Mail Messages on a NetworkPlaying Games on Your Network and on the Internet Monitoring Your Network View StatusView Network Devices To refresh the network device listTo upgrade software, drivers, or firmware Updating Software, Drivers, and FirmwareMaking Your Network More Secure Help Protect Your Network from Computer VirusesHelp Protect Your Network from Unauthorized Access Help Protect Your Network from HackersPage Troubleshooting Setup and Hardware ProblemsIf your base station is connected with an Ethernet cable Setup does not recognize my wireless base stationIf your base station is connected wirelessly Troubleshooting To clone a MAC address Troubleshooting To disable 802.1x authentication in Windows XP Network and Internet ProblemsCan’t stay connected to my wireless network Troubleshooting Page Troubleshooting My network is slow Troubleshooting Page Printing and File Sharing Issues Cant print to a networked printerPage Troubleshooting Click OK to save the changes Internet Connection Type To determine which connection type your ISP providesGeneral Internet Settings Dynamic IP Dhcp SettingsTo locate your Internet settings Host NameTo locate your static IP address settings Windows Static IP SettingsTo locate your static IP address settings Windows XP To determine your workgroup name in Windows XP or Windows PPPoE SettingsWorkgroup Name To determine your workgroup name in Windows Me and Windows Wireless Network NameWireless Security Settings Getting Help Technical Support OptionsCanadian Radiocommunication Regulations Regulatory InformationUnited States Radio and TV Interference Regulations Technical Specifications Base StationSystem Requirements END-USER License Agreement for Microsoft Software General Provisions Limited Warranty Contrat DE Licence Utilisateur Final Pour Logiciel Microsoft Dispositions Générales Garantie Limitée Page Glossary Page Glossary Page Glossary Page Index Interference Index Typical Setup base station, 9 preparing for My Network Settings