Microsoft MN-500 manual Troubleshooting

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You can check your network settings by clicking the Network icon in Control Panel. Verify that you are using the same settings for Gateway Address, Subnet Mask, and DNS address. Verify that all computers connected with Ethernet cables are using different Internet protocol (IP) addresses.

For example, if your base station is configured to use a Dynamic IP (DHCP) connection, make sure that all computers on your network are set to “Obtain an IP address Automatically” under the TCP/IP settings in the Network section of Control Panel.

You can also check your network settings for each computer by using the Broadband Network Utility, if it is installed on this computer.

To check your Ethernet settings by using the Broadband Network Utility

1.Double-click the Broadband Network Utility icon on your taskbar to start the utility.

2.On the Tools menu, click Computer Settings.

3.Compare the computer settings with another computer on your network.

The IP address should be different on each computer, but other settings should be the same.

OReset your broadband modem. Turn off or unplug the modem for 5 to 10 seconds. Restart the modem, and wait for it to connect to your ISP. After the status lights on your modem indicate that it is functioning, and the status lights on your base station show that you have an Internet connection, try accessing the Internet from your computer again.

OReset your base station. Unplug the base station, wait at least 10 seconds, and turn it back on again. Let the base station reset itself. When the status lights show that the base station is functioning, try accessing the Internet from the computer again.

OUpdate your base station firmware. Firmware is the software that is loaded into your base station to provide network functions. You can update your base station firmware by downloading it from the Internet and installing it on your base station. If you are using a Microsoft base station, make sure that you are using the latest firmware version.

To update Microsoft base station firmware

1.Double-click the Broadband Network Utility icon on your taskbar to start the utility.

2.On the Help menu, click Check for Updates Online.

3.If there is a newer version of the firmware available, follow the instructions on the Web page to download the new software, firmware, or drivers.

Chapter 6: Troubleshooting 41

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Contents Page Avertissement Contents View Status View Network Devices Contents Page Introduction About Your Wireless Base StationBase Station Ports, Status Lights, and the Reset Button UPnP Standards and Your Wireless Base StationIntroduction Restoring Factory Default Settings Using the Base Station StandResetting the Base Station Placement of Wireless Components About Wireless Radio ConnectionsUnderstanding Wireless Transmission Standards Adjusting the AntennaEthernet Cables About Wired Ethernet ConnectionsCrossover Ethernet Cable Which Cable Should You Use?Straight-Through Ethernet Cable Setup Gather Components, Tools, and Information Typical SetupThis User’s Guide Run the Setup WizardConnect the Base Station What’s Next? Configure the Base StationTest Your Network To set up the base station wirelessly Setting Up the Base Station WirelesslyCustom setup Open the Base Station Management Tool Base Station SetupEstablish the Base Station Password Establish Your Internet Settings Establish Your Wireless Security Settings Establish Your Wireless SettingsConfigure Your Computer Customize Network SettingsTest Your Internet Connection Network activities To log off and log back on to your network Using an Internet Connection over a NetworkLogging on to Your Network To remove an inactive device from the Network Devices list Using the Broadband Network UtilityTo start the Broadband Network Utility To refresh the Network Devices listTo share a folder or drive on your computer in Windows XP Using Files and Folders over a NetworkMake your files and folders available to the network To share a folder or drive on your computer in Windows To access shared files on other computers Using a Printer over a NetworkAccess shared files About Reading E-Mail Messages on a Network Using Other Peripheral Devices over a NetworkPlaying Games on Your Network and on the Internet To refresh the network device list Monitoring Your NetworkView Status View Network DevicesHelp Protect Your Network from Computer Viruses To upgrade software, drivers, or firmwareUpdating Software, Drivers, and Firmware Making Your Network More SecureHelp Protect Your Network from Hackers Help Protect Your Network from Unauthorized AccessPage Setup and Hardware Problems TroubleshootingIf your base station is connected with an Ethernet cable Setup does not recognize my wireless base stationIf your base station is connected wirelessly Troubleshooting To clone a MAC address Troubleshooting To disable 802.1x authentication in Windows XP Network and Internet ProblemsCan’t stay connected to my wireless network Troubleshooting Page Troubleshooting My network is slow Troubleshooting Page Cant print to a networked printer Printing and File Sharing IssuesPage Troubleshooting Click OK to save the changes To determine which connection type your ISP provides Internet Connection TypeHost Name General Internet SettingsDynamic IP Dhcp Settings To locate your Internet settingsTo locate your static IP address settings Windows Static IP SettingsTo locate your static IP address settings Windows XP To determine your workgroup name in Windows XP or Windows PPPoE SettingsWorkgroup Name To determine your workgroup name in Windows Me and Windows Wireless Network NameWireless Security Settings Technical Support Options Getting HelpCanadian Radiocommunication Regulations Regulatory InformationUnited States Radio and TV Interference Regulations Base Station Technical SpecificationsSystem Requirements END-USER License Agreement for Microsoft Software General Provisions Limited Warranty Contrat DE Licence Utilisateur Final Pour Logiciel Microsoft Dispositions Générales Garantie Limitée Page Glossary Page Glossary Page Glossary Page Index Interference Index Typical Setup base station, 9 preparing for My Network Settings
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