Microsoft MN-500 manual Troubleshooting

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OCheck for range or interference issues. You might be out of range of the wireless base station or access point. Place the computer with the wireless adapter in the same room as your base station and try connecting again.

Interference can also cause Internet connection problems. Signals that are transmitted between the base station and a wireless adapter can be affected by interference from other wireless devices—including 2.4 gigahertz (GHz) cordless phones, microwave ovens, and neighboring wireless networks. Move the other devices further from your wireless networking hardware as needed, and refrain from using them while you are using the network. To minimize interference from another wireless network, try changing channels. For more information about configuring your wireless settings, see Chapter 5, “Network Management.”

For more information about range issues, see Chapter 1, “Introduction.”

OVerify that you are using the correct wireless settings. You might have incomplete or incorrect wireless settings for your adapter. To connect successfully, the wireless adapter on your computer must have the same network name (SSID), wireless channel, and wireless security (such as Wireless Equivalent Privacy [WEP]) information as your base station. To check the wireless settings on your Microsoft base station, open the Base Station Management Tool from the Broadband Network Utility. You can also access the base station directly through your Internet browser by going to the address http://192.168.2.1. Then you can view and, if necessary, correct your Microsoft wireless adapter settings by opening Adapter Settings from the Tools menu of the Broadband Network Utility.

OReset your broadband modem. Turn off the modem for 5 to 10 seconds. Restart the modem, and wait for it to connect to your ISP. After the status lights on your modem indicate that it is connected, and the status lights on your base station show that you have a working Internet connection, try accessing the Internet from your computer again.

OReset your base station. Unplug the base station, wait at least 10 seconds, and plug it back in again. After the Power light turns green, try accessing the Internet again.

OUpdate your base station firmware. Firmware is the software that is loaded into your base station to provide network functions. You can update your base station firmware by downloading it from the Internet and installing it on your base station. If you are using a Microsoft base station, make sure that you are using the latest firmware version.

To update Microsoft base station firmware

1.Double-click the Broadband Network Utility icon on your taskbar to start the utility.

2.On the Help menu, click Check for Updates Online.

3.If there is a newer version of the firmware available, follow the instructions on the Web page to download the new software, firmware, or drivers.

Chapter 6: Troubleshooting 39

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Contents Page Avertissement Contents View Status View Network Devices Contents Page Introduction About Your Wireless Base StationBase Station Ports, Status Lights, and the Reset Button UPnP Standards and Your Wireless Base StationIntroduction Using the Base Station Stand Resetting the Base StationRestoring Factory Default Settings Placement of Wireless Components About Wireless Radio ConnectionsUnderstanding Wireless Transmission Standards Adjusting the AntennaEthernet Cables About Wired Ethernet ConnectionsWhich Cable Should You Use? Straight-Through Ethernet CableCrossover Ethernet Cable Setup Gather Components, Tools, and Information Typical SetupThis User’s Guide Run the Setup WizardConnect the Base Station Configure the Base Station Test Your NetworkWhat’s Next? To set up the base station wirelessly Setting Up the Base Station WirelesslyCustom setup Base Station Setup Establish the Base Station PasswordOpen the Base Station Management Tool Establish Your Internet Settings Establish Your Wireless Security Settings Establish Your Wireless SettingsConfigure Your Computer Customize Network SettingsTest Your Internet Connection Network activities Using an Internet Connection over a Network Logging on to Your NetworkTo log off and log back on to your network To start the Broadband Network Utility Using the Broadband Network UtilityTo refresh the Network Devices list To remove an inactive device from the Network Devices listUsing Files and Folders over a Network Make your files and folders available to the networkTo share a folder or drive on your computer in Windows XP To share a folder or drive on your computer in Windows Using a Printer over a Network Access shared filesTo access shared files on other computers About Reading E-Mail Messages on a Network Using Other Peripheral Devices over a NetworkPlaying Games on Your Network and on the Internet View Status Monitoring Your NetworkView Network Devices To refresh the network device listUpdating Software, Drivers, and Firmware To upgrade software, drivers, or firmwareMaking Your Network More Secure Help Protect Your Network from Computer VirusesHelp Protect Your Network from Hackers Help Protect Your Network from Unauthorized AccessPage Setup and Hardware Problems TroubleshootingSetup does not recognize my wireless base station If your base station is connected wirelesslyIf your base station is connected with an Ethernet cable Troubleshooting To clone a MAC address Troubleshooting Network and Internet Problems Can’t stay connected to my wireless networkTo disable 802.1x authentication in Windows XP Troubleshooting Page Troubleshooting My network is slow Troubleshooting Page Cant print to a networked printer Printing and File Sharing IssuesPage Troubleshooting Click OK to save the changes To determine which connection type your ISP provides Internet Connection TypeDynamic IP Dhcp Settings General Internet SettingsTo locate your Internet settings Host NameStatic IP Settings To locate your static IP address settings Windows XPTo locate your static IP address settings Windows PPPoE Settings Workgroup NameTo determine your workgroup name in Windows XP or Windows Wireless Network Name Wireless Security SettingsTo determine your workgroup name in Windows Me and Windows Technical Support Options Getting HelpRegulatory Information United States Radio and TV Interference RegulationsCanadian Radiocommunication Regulations Base Station Technical SpecificationsSystem Requirements END-USER License Agreement for Microsoft Software General Provisions Limited Warranty Contrat DE Licence Utilisateur Final Pour Logiciel Microsoft Dispositions Générales Garantie Limitée Page Glossary Page Glossary Page Glossary Page Index Interference Index Typical Setup base station, 9 preparing for My Network Settings
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