Microsoft MN-500 manual Getting Help, Technical Support Options

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Appendix B:

Support and Technical Information

This appendix contains the following reference information for your Broadband Networking products:

OGetting Help

ORegulatory Information

OTechnical Specifications

OSystem Requirements

OLimited Warranty

Getting Help

If you have a question about your Microsoft® Broadband Networking products, the following resources on the Web, in Help, and from Technical Support may help you find the answer.

Visit Us on the Web

Please visit the Microsoft Broadband Networking Web site at www.microsoft.com/ broadbandnetworking for the most up-to-date information about our products. The Microsoft Broadband Networking Web site also contains many articles on diagnosing network problems, setting up new features, and installing new networking hardware.

Click Help in the Broadband Network Utility

Go to the Help menu in the Microsoft Broadband Network Utility for extensive information about our products and for detailed troubleshooting information to help you identify and solve common networking problems.

Technical Support Options

Product Name: Microsoft Broadband Networking Wireless Base Station (MN-500)

Support Info	For all of our support offerings, visit http://support.microsoft.com
Online:	In Canada, visit www.microsoft.ca/support
Phone	Toll-free support for U.S. customers: (800) 936-3900.For customers
Support:	in Canada: (800) 668-7975. These numbers are only for support of
	Microsoft Broadband Networking products.
TTY Users:	Text phone (TTY/TDD) services are available at (425) 635-4948 in
	Washington state or (800) 892-5234 in the U.S. Call (905) 568-9641
	in Canada.
Worldwide:	Support outside the U.S. and Canada may vary. For regional contact
	details, visit http://support.microsoft.com/international.aspx. If there
	is no Microsoft subsidiary office in your country or region, please contact
	the establishment from which you obtained your Microsoft product.
Conditions:	Microsoft’s support services are subject to then-current prices, terms,
	and conditions, which are subject to change without notice.

54Microsoft Broadband Networking Wireless Base Station User’s Guide

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Contents Page Avertissement Contents View Status View Network Devices Contents Page About Your Wireless Base Station IntroductionUPnP Standards and Your Wireless Base Station Base Station Ports, Status Lights, and the Reset ButtonIntroduction Using the Base Station Stand Resetting the Base StationRestoring Factory Default Settings About Wireless Radio Connections Placement of Wireless ComponentsAdjusting the Antenna Understanding Wireless Transmission StandardsAbout Wired Ethernet Connections Ethernet CablesWhich Cable Should You Use? Straight-Through Ethernet CableCrossover Ethernet Cable Setup Typical Setup Gather Components, Tools, and InformationRun the Setup Wizard This User’s GuideConnect the Base Station Configure the Base Station Test Your NetworkWhat’s Next? Setting Up the Base Station Wirelessly To set up the base station wirelesslyCustom setup Base Station Setup Establish the Base Station PasswordOpen the Base Station Management Tool Establish Your Internet Settings Establish Your Wireless Settings Establish Your Wireless Security SettingsCustomize Network Settings Configure Your ComputerTest Your Internet Connection Network activities Using an Internet Connection over a Network Logging on to Your NetworkTo log off and log back on to your network Using the Broadband Network Utility To start the Broadband Network UtilityTo refresh the Network Devices list To remove an inactive device from the Network Devices listUsing Files and Folders over a Network Make your files and folders available to the networkTo share a folder or drive on your computer in Windows XP To share a folder or drive on your computer in Windows Using a Printer over a Network Access shared filesTo access shared files on other computers Using Other Peripheral Devices over a Network About Reading E-Mail Messages on a NetworkPlaying Games on Your Network and on the Internet Monitoring Your Network View StatusView Network Devices To refresh the network device listTo upgrade software, drivers, or firmware Updating Software, Drivers, and FirmwareMaking Your Network More Secure Help Protect Your Network from Computer VirusesHelp Protect Your Network from Unauthorized Access Help Protect Your Network from HackersPage Troubleshooting Setup and Hardware ProblemsSetup does not recognize my wireless base station If your base station is connected wirelesslyIf your base station is connected with an Ethernet cable Troubleshooting To clone a MAC address Troubleshooting Network and Internet Problems Can’t stay connected to my wireless networkTo disable 802.1x authentication in Windows XP Troubleshooting Page Troubleshooting My network is slow Troubleshooting Page Printing and File Sharing Issues Cant print to a networked printerPage Troubleshooting Click OK to save the changes Internet Connection Type To determine which connection type your ISP providesGeneral Internet Settings Dynamic IP Dhcp SettingsTo locate your Internet settings Host NameStatic IP Settings To locate your static IP address settings Windows XPTo locate your static IP address settings Windows PPPoE Settings Workgroup NameTo determine your workgroup name in Windows XP or Windows Wireless Network Name Wireless Security SettingsTo determine your workgroup name in Windows Me and Windows Getting Help Technical Support OptionsRegulatory Information United States Radio and TV Interference RegulationsCanadian Radiocommunication Regulations Technical Specifications Base StationSystem Requirements END-USER License Agreement for Microsoft Software General Provisions Limited Warranty Contrat DE Licence Utilisateur Final Pour Logiciel Microsoft Dispositions Générales Garantie Limitée Page Glossary Page Glossary Page Glossary Page Index Interference Index Typical Setup base station, 9 preparing for My Network Settings