Motorola 505788-006-00 Precautions, Glossary, Introduction, Before You Begin, Troubleshooting

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To avoid damaging your cable

Introduction

Before You Begin

Installation & Configuration

Troubleshooting

FAQ

Glossary

License

To avoid damaging your cable

modem or PC with static electricity:

ETHERNET USB PrecautionsAlways make the wall

connection first.Manual background Precautions

Postpone cable modem installation until there is no risk of thunderstorm or lightning activity in the area.

To avoid damaging the cable modem with static electricity:

Always first connect the coaxial cable to the grounded cable TV wall outlet.

Before you connect or disconnect the USB or Ethernet cable from your cable modem or PC, always touch the coaxial cable connector on the cable modem to release any static charges.

C ABLE

MAC ID: ABDCEF012345

H FC MAC ID: ABCDEF012345

S/ N: PPPPMMYJJJSSSSSCAABBCCCC

 

C USTOMER S/N:BCDFGHJKLMNP

 

 

 

 

 

 

 

 

 

 

 

Always make the wall

To prevent overheating the cable modem, do not block the ventilation holes on its sides.

Do not open the cable modem. Refer all service to your cable service provider.

Wipe the cable modem with a clean, dry cloth. Never use cleaning fluid or similar

+12VDC

connection first.

chemicals. Do not spray cleaners directly on the unit or use forced air to remove dust.

Before you connect or disconnect the USB or Ethernet cable, always touch the coaxial cable connector on the cable modem.

X

5

SB5100 Series Cable Modem User Guide

Home Print Exit

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Contents Introduction Installation and Configuration OverviewTroubleshooting Frequently Asked QuestionsSB5100 Series Cable Modem User Guide Home Print ExitReorient or relocate the receiving antenna Copyright 2003 by Motorola, Inc Setting Up a USB Driver in Windows Me ContentsConfiguring TCP/IP in Windows XP Troubleshooting IntroductionGlossary Installation & Configuration Flashing Top and Front Panel Light Description Rear PanelIntroduction Before You Begin Key ItemBefore You Begin connection first PrecautionsTo avoid damaging your cable modem or PC with static electricity Always make the wallSigning Up for Service http//broadband.motorola.com/noflash/usbdrivers.asp Computer System RequirementsEthernet Card USB Connection“Cabling and Startup for a Single User” on page Installation and Configuration OverviewTroubleshooting FAQ Glossary License “Configuring TCP/IP” on pageAlways connect coaxial cable to the wall outlet first Cabling and Startup for a Single UserHand-tighten the connectors to avoid damaging them unplug it when not in useCabling and Startup for a Single User, continued “Setting Up a USB Driver in Windows Me” on page Setting Up a USB Driver“Setting Up a USB Driver in Windows 98” on page “Setting Up a USB Driver in Windows 2000” on pageSetting Up a USB Driver in Windows Setting Up a USB Driver in Windows 98, continued 8 Select The updated driver... and click Next 10 Click Finish. The window at bottom left is displayed Introduction Before You Begin Setting Up a USB Driver in Windows 2000, continued For the SB5120, be sure that the SB5120 CD-ROM is in the CD-ROM drive 12 Click Finish to complete the installation Setting Up a USB Driver in Windows Me Setting Up a USB Driver in Windows XP “Configuring TCP/IP in Windows XP” on page Configuring TCP/IP“Configuring TCP/IP in Windows 95, 98, or Windows Me” on page “Configuring TCP/IP in Windows 2000” on pageConfiguring TCP/IP in Windows 95, 98, or Windows Me License 13 Click Obtain an IP address automatically Configuring TCP/IP in Windows License Installation & ConfigurationTroubleshooting GlossaryLicense Installation & ConfigurationTroubleshooting GlossaryLicense Configuring TCP/IP in Windows XP License Installation & ConfigurationTroubleshooting GlossaryLicense Installation & ConfigurationTroubleshooting GlossaryLicense Installation & ConfigurationTroubleshooting GlossaryLicense Installation & ConfigurationTroubleshooting GlossaryLicense Verifying the IP Address Verifying the IP Address in Windows 95, Windows 98, or Windows Me Verifying the IP Address in Windows 2000 or Windows XP Renewing Your IP Address Ethernet and USB Cabling for Multiple UsersEthernet Possible Solutions TroubleshootingFAQ Glossary License Problem“Removing the USB Driver from Windows XP” on page Cannot send or receive data“Removing the USB Driver from Windows 98 or Windows Me” on page “Removing the USB Driver from Windows 2000” on pageTurns Off During Normal Operation If Front-Panel Lights and Error ConditionsTurns Off During Startup If 2 Click the Motorola SURFboard USB Cable Modem Removing the USB Driver from Windows 98 or Windows Me5 Disconnect the USB cable from your PC or cable modem Introduction FAQ Glossary LicenseInstallation & Configuration Troubleshooting“Setting Up a USB Driver in Windows 98” on page 2 Click Settings Removing the USB Driver from WindowsIntroduction FAQ Glossary LicenseInstallation & Configuration TroubleshootingIntroduction FAQ Glossary LicenseInstallation & Configuration TroubleshootingIntroduction 20 Click Remove Driver Removing the USB Driver from Windows XP Introduction FAQ Glossary LicenseInstallation & Configuration TroubleshootingIntroduction FAQ Glossary LicenseInstallation & Configuration TroubleshootingIntroduction FAQ Glossary LicenseInstallation & Configuration TroubleshootingIntroduction FAQ Glossary LicenseInstallation & Configuration TroubleshootingIntroduction 21 Click Remove Driver Contact Us Q Can I still watch cable TV while using my cable modem? Frequently Asked QuestionsGlossary License Q What is high-speed cable Internet access?Q What do I do if my SURFboard cable modem stops working? Q Do I need to change my Internet service provider ISP?Q Do I need to subscribe to cable TV to get cable Internet access? Q What type of technical support is available?DOCSIS Glossarycoaxial cable coaxTCP/IP MAC addressRJ-45 splitterSURFboard Cable Modems Software LicenseU.S. GOVERNMENT RESTRICTED RIGHTS 506538-001 7/03 MGBI Visit our website at