Motorola SB5100 Series Frequently Asked Questions, What is high-speed cable Internet access?

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Introduction

Before You Begin

Installation & Configuration

Troubleshooting

FAQ

Glossary License

Frequently Asked Questions

Here are answers to questions our customers frequently ask.

QWhat is high-speed cable Internet access?

ACable Internet access uses cable television wires instead of telephone lines to connect to the Internet. It is extremely fast and affordable and does not tie up telephone lines for incoming or outgoing calls and faxes.

QHow fast are cable modems?

ACable modems offer Internet access at speeds up to 100 times faster than a traditional phone modem. You can experience speeds of over 1,000 Kbps. Due to network condition such as traffic volume and the speed of the sites you visit, actual speed may vary. Many network and other factors can affect download speeds.

QCan I still watch cable TV while using my cable modem?

AYes, your cable TV line can carry the TV signal while you send and receive information on the Internet.

QWhat are CableLabs Certified, DOCSIS and Euro-DOCSIS?

ACableLabs® Certified, DOCSIS, and Euro-DOCSIS are the industry standards for high-speed data distribution over cable television system networks. They are intended to ensure that all compliant cable modems interface with all compliant cable systems. Your Motorola SURFboard cable modem is DOCSIS or Euro-DOCSIS certified.

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SB5100 Series Cable Modem User Guide

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Contents SB5100 Series Cable Modem User Guide Home Print Exit Iii Home Print Exit Contents Home Print Exit Introduction EasierTop and Front Panel Key Light FlashingRear Panel Introduction Before You BeginBefore You Begin Precautions AbleSigning Up for Service Computer System Requirements Ethernet CardInstallation and Configuration Overview Cabling and Startup for a Single User Thernet USBSURFboard cable modem Setting Up a USB Driver Setting Up a USB Driver in Windows Setting Up a USB Driver in Windows Select The updated driver... and click Next Setting Up a USB Driver in Windows Setting Up a USB Driver in Windows Setting Up a USB Driver in Windows Setting Up a USB Driver in Windows Setting Up a USB Driver in Windows Setting Up a USB Driver in Windows Me Setting Up a USB Driver in Windows XP Configuring TCP/IP Configuring TCP/IP in Windows 95, 98, or Windows Me Glossary License Click Obtain an IP address automatically Configuring TCP/IP in Windows Configuring TCP/IP in Windows Glossary License Glossary License Configuring TCP/IP in Windows XP Configuring TCP/IP in Windows XP Glossary License Glossary License Glossary License Glossary License Verifying the IP Address Glossary License Verifying the IP Address in Windows 2000 or Windows XP Renewing Your IP Address Cabling for Multiple Users Ethernet and USBEthernet Troubleshooting Problem Possible SolutionsProblem Front-Panel Lights and Error Conditions Removing the USB Driver from Windows 98 or Windows Me Click the Motorola SURFboard USB Cable ModemDisconnect the USB cable from your PC or cable modem FAQ Glossary License FAQ Glossary License Click Settings Removing the USB Driver from WindowsRemoving the USB Driver from Windows FAQ Glossary License FAQ Glossary License Click Remove Driver Removing the USB Driver from Windows XP Removing the USB Driver from Windows XP FAQ Glossary License FAQ Glossary License FAQ Glossary License FAQ Glossary License Click Remove Driver Contact Us Frequently Asked Questions What is high-speed cable Internet access?Do I need to change my Internet service provider ISP? Glossary Coaxial cableTCP/IP Software License SURFboard Cable ModemsGovernment Restricted Rights Visit our website at