Preface
Contacting Allied Telesis
Online Support
Email and
Telephone
Support
Returning
Products
For Sales or
Corporate
Information
Warranty
Management Software Updates
This section provides Allied Telesis contact information for technical support as well as sales or corporate information.
You can request technical support online by accessing the Allied Telesis Knowledge Base from the following web site: www.alliedtelesis.com/support. You can use the Knowledge Base to submit questions to our technical support staff and review answers to previously asked questions.
For Technical Support via email or telephone, refer to the Allied Telesis web site: www.alliedtelesis.com. Select your country from the list displayed on the website. Then select the appropriate menu tab.
Products for return or repair must first be assigned a Return Materials Authorization (RMA) number. A product sent to Allied Telesis without a RMA number will be returned to the sender at the sender’s expense.
To obtain an RMA number, contact the Allied Telesis Technical Support group at our web site: www.alliedtelesis.com/support/rma. Select your country from the list displayed on the website. Then select the appropriate menu tab.
You can contact Allied Telesis for sales or corporate information at our web site: www.alliedtelesis.com. Select your country from the list displayed on the website. Then select the appropriate menu tab.
The
New releases of management software for our managed products are available from either of the following Internet sites:
r Allied Telesis web site: www.alliedtelesis.com
rAllied Telesis FTP server: ftp://ftp.alliedtelesis.com
If you prefer to download new software from the Allied Telesis FTP server from your workstation’s command prompt, you will need FTP client software and you must log in to the server. Enter “anonymous” for the user name and your email address for the password.
14