SUPER MICRO Computer X6QT8, X6QTE+ user manual Frequently Asked Questions

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Chapter 3: Troubleshooting

3.If you still cannot resolve the problem, include the following information when contacting Super Micro for technical support:

•Motherboard model and PCB revision number

•BIOS release date/version (this can be seen on the initial display when your system ﬁ rst boots up)

•System conﬁ guration

An example of a Technical Support form is on our web site at http://www. supermicro.com/support/contact.cfm/.

4.Distributors: For immediate assistance, please have your account number ready when placing a call to our technical support department. We can be reached by e-mail at support@supermicro.com, by phone at:(408) 503-8000, option 2, or by fax at (408)503-8019.

3-3 Frequently Asked Questions

Question: What are the various types of memory that my motherboard can

support?

Answer: The X6QT8/X6QTE+ has 16 240-pin DIMM slots that support registered ECC DDR2 533/400 SDRAM modules. It is strongly recommended that you do not mix memory modules of different speeds and sizes.

Question: How do I update my BIOS?

Answer: It is recommended that you do not upgrade your BIOS if you are not experiencing any problem with your system. Updated BIOS ﬁ les are located in our web site at http://www.supermicro.com/support/bios/. Please check our BIOS warning message and the information on how to update your BIOS on our web site. Also, check the current BIOS revision and make sure it is newer than your BIOS before downloading.

Question: What's on the CD that came with my motherboard?

Answer: The supplied compact disc has quite a few drivers and programs that will greatly enhance your system. We recommend that you review the CD and install the applications you need. Applications on the CD include chipset drivers for Windows and security and audio drivers.

3-3

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Contents Super Page Conventions Used in this Manual About This ManualTable of Contents Table of Contents Troubleshooting BiosAppendices Overview ChecklistHeadquarters Contacting SupermicroEurope Asia-PaciﬁcX6QT8 Image Important Notes to the UserSuper X6QT8 Jumper Description Default Setting Quick Reference X6QT8Description LED Indicator Description Super Quick Reference X6QTE+ Memory Motherboard FeaturesChipset Expansion Slots *See Note 3 onLED Indicators Acpi Power FeaturesDimensions SoftwareBlock Diagram of the E8501 Chipset E8501 Chipset Chipset OverviewIndependent Memory Interface InterfacesPC Health Monitoring Special FeaturesAuto-Switching Voltage Regulator for the CPU Core Acpi FeaturesSlow Blinking LED for Suspend-State Indicator Thermal Management/CPU VRM OverheatMain Switch Override Mechanism Power SupplyExternal Modem Ring-On WOR Wake-On-LAN WOLSuper I/O Precautions Static-Sensitive DevicesUnpacking CPU Installation Processor and Heatsink InstallationHeatsink Installation To Un-install the Heatsink Processor installed Empty socketMounting the Motherboard in the Chassis Installing DIMMs Dimm Installation See FigureMemory Support Back Panel Connectors/IO Ports Control Panel Connectors/IO PortsFront Control Panel JF1 Header PinsFront Control Panel Pin Deﬁnitions NMI Button Power LEDHDD LED NIC1/NIC2 LED IndicatorsPower Fail LED Overheat/Fan Fail LEDOH/Fan Fail LED PWR Fail LED Reset Button Power ButtonReset PWR Button ATX Power Connector Connecting CablesSecondary Power Connectors Pin PWRUniversal Serial Bus USB Chassis IntrusionWake-On-Ring Wake-On-LANGlan Giga-bit Ethernet Ports Serial PortsFan Headers ATX PS/2 Keyboard and PS/2 Mouse PortsVGA Connector Power Supply FailurePWR Supply Fail Connector SMB Power I2 CSMB Header Compact Flash Card PWR Connectors JWF1, JWF2 Power LED/Speaker JD1Alarm Reset JAR1 Jtag ConnectorJumper Settings Glan Ports Enable/DisableExplanation Jumpers Watch Dog Cmos ClearFSB Speed Select VGA Enable/DisableScsi Termination Enable/ Disable *For X6QT8 only Scsi Controller Enable/ Disable *For X6QT8 only3rd PWR Fail Detect 3rd PWR Supply PWR Failure Detect JP13Glan LEDs Onboard IndicatorsOverheat LED JOH1 LeftRightScsi Channel Indicators DA1, DA2 *X6QT8 only Onboard Power LED LE1DA1 DA2 LE1 Floppy Connector Floppy, IPMI, Hard Disk Drive and Scsi ConnectionsFloppy IDE Drive Connectors Pin Deﬁnitions IDE IDE ConnectorsInstallation Ultra320 Scsi ConnectorsX6QT8 Only Ipmi 2.0 SocketPage Before Power On Troubleshooting ProceduresNo Power Losing the System’s Setup ConﬁgurationMemory Errors Technical Support ProceduresFrequently Asked Questions Returning Merchandise for Service How To Change the Conﬁguration Data Starting the Setup UtilityIntroduction Processors Main SetupSystem Memory System Time/System DateAdvanced Settings Conﬁgure Advanced CPU SettingsCPU Conﬁguration Sub-Menu Max Cpuid Value Limit Hyper-Threading TechnologyIntel R C-State Technology IDE Conﬁguration Sub-Menu A.R.T. For Hard disk drives DMA ModePCI/PnP Conﬁguration Floppy ConﬁgurationSuper IO Conﬁguration Submenu Advanced Chipset Settings Event Log Conﬁguration Apci ConﬁgurationHardware Health Conﬁguration Temperatures CPU Overheat TemperatureFan Speed VoltageMPS Conﬁguration Active State Power ManagementPCI Express Conﬁguration MPS RevisionRemote Access Conﬁguration Smbios ConﬁgurationUSB Conﬁguration Interrupt 19 Capture Bios Settings ConﬁgurationWatch Dog Timer Boot SettingsRestore on AC Power Loss Resume On Modem RingHard Disk Drives Boot Device PriorityRemovable Drives CD/DVD DrivesSecurity Settings Exit Options Load Optimal DefaultsSaving Changes and Exit Discarding Changes and ExitLoad Fail-Safe Defaults Beep Code Error Message Description Appendix a Bios Error Beep CodesX6QT8/X6QTE+ User’s Manual D0h D1h D3h D4h D5h Uncompressed Initialization CodesBootblock Recovery Codes Uncompressed Initialization Codes Checkpoint Appendix B Bios Post Checkpoint Codes Checkpoint A9h Aah Abh B0h B1h 00h Page ATA Operate Mode Combined ModeIntroduction to the Intel ICH5R I/O Controller Hub Adaptec Embedded Serial ATA with HostRAID Controller Driver Using the Array Conﬁguration Utility ACU Using the Adaptec RAID Conﬁguration Utility ARCManaging Arrays From the ARC menu, select Array Conﬁguration Utility ACU Viewing Array PropertiesEnter Deleting ArraysTo create an array Creating ArraysAssigning Array Properties Raid Level Create Via When Appropriate When you are ﬁ nished, press Done as the screen shown below Adding a Bootable Array Deleting a Bootable ArrayCtrl+B To initialize drives Initializing Disk DrivesPage Page To Rebuild an array Rebuilding ArraysTo access the disk utilities Using the Disk UtilitiesPage To Exit Adaptec RAID Conﬁguration Utility You can choose from the following optionsInstalling Intels ICH5R Driver by Adaptec and the Windows OS Installing Other Software Programs and Drivers Supero Doctor Supero Doctor III Interface Display Screen-II Remote Control