Seagate ST31055N/W/WC, ST31051N/W/WC, ST32151N/W/WC Technical support services, To access SeaBoard

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42Hawk 2XL Family Installation Guide, Rev. C

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Technical support services

Seagate Technology provides technical support literature and diagnostic utilities to Authorized Distributors. Please contact your dealer for technical support and installation troubleshoot- ing. Product Technical Support is available for all Seagate products by calling the SeaFAX, SeaFONE, SeaTDD or SeaBOARD services. These are toll calls.

1.SeaBOARD™: the Seagate Technical Support Bulletin Board System (BBS) is available by modem 24 hours a day, 7 days a week. SeaBOARD provides access to:

•Specifications and configurations for all Seagate prod- ucts

•Reprints of Seagate documentation

•A directory of information and useful utilities that can be downloaded to your computer

To access SeaBoard:

•Set your communications software to eight data bits, no parity, and one stop bit (8-N-1).

•Dial the nearest SeaBOARD number from the following list:

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Contents Installation Guide Contents Preface Electromagnetic interference EMI considerationsPage Things you may need to install the drive Bootable DOS system diskette for the PC#2 Phillips screwdriver Torx Size TX-08 driver toolShaped drive power cable SCSI* host adapter card for the PCPin Scsi interface cable Mounting screwsExtra configuration jumpers Frame kitBefore you begin Page Safety instructions Sicherheitsanleitung VorsichtDrive configuration Set Drive ID Appl 3a 3d 3b,3c1 3bPage Select Operating Features Line terminators Page Drives WC drive Model W drive ID select and LED connection Models N and W drive configurator, option select WC drives Important Precautions Mounting the driveHawk 2XL Family Installation Guide, Rev. C Using drive rails Direct mountingDrive activity LED Using a conversion frame kitUsing a special module Pin drive Multiple drive Drive Drive model WC with single 80 pin connector Power connection to drive Mounting configuration dimensions Configuring the computer for your drive DOS InstallationPage 34Hawk 2XL Family Installation Guide, Rev. C Formatting SeagateTechnology assumes no liability for lost user data Macintosh installation Unix installationTroubleshooting General installation troubleshootingHawk 2XL Family Installation Guide, Rev. C Product repair information Product repair and return information Technical support services To access SeaBoardModem Maximum Location Number Baud rate FAX 408/438-8137Phone 408/438-8222 TDD 408/438-5382Hawk 2XL Family product information Preliminary values