Seagate ST336807FC manual Reliability and service

5.1.2Unrecoverable errors

Unrecoverable Data Errors (Sense Key = 03h) are specified at less than 1 sector in error per 1015 bits trans- ferred. Unrecoverable Data Errors resulting from the same cause are treated are 1 error for that block.

5.1.3Seek errors

A seek error is defined as a failure of the drive to position the heads to the addressed track. After detecting an initial seek error, the drive automatically performs an error recovery process. If the error recovery process fails, a seek positioning error (Error code = 15h or 02h) will be reported with a Hardware error (04h) in the Sense Key. Recoverable seek errors are specified at Less than 10 errors in 108 seeks. Unrecoverable seek errors (Sense Key = 04h) are classified as drive failures.

5.1.4Interface errors

An interface error is defined as a failure of the receiver on a port to recover the data as transmitted by the device port connected to the receiver. The error may be detected as a running disparity error, illegal code, loss of word sync, or CRC error. The total error rate for a loop of devices is the sum of the individual device error rates.

5.2Reliability and service

You can enhance the reliability of Cheetah 10K.7 SCSI disc drives by ensuring that the drive receives ade- quate cooling. Section 6.0 provides temperature measurements and other information that may be used to enhance the service life of the drive. Section 8.3 provides recommended air-flow information.

5.2.1Annualized Failure Rate (AFR)

The production disc drive shall achieve an AFR of 0.62% when operated in an environment that ensures the HDA case temperatures specified in Section 6.4 are not exceeded. Short-term excursions up to the specifica- tion limits of the operating environment will not affect AFR performance. Continual or sustained operation at case temperatures above the values shown in Section 6.4.1 may degrade product reliability.

Estimated power-on operation hours means power-up hours per disc drive times the total number of disc drives in service. Each disc drive shall have accumulated at least nine months of operation. Data shall be cal- culated on a rolling average base for a minimum period of six months.

AFR is based on the following assumptions:

•8,760 power-on hours per year.

•250 average on/off cycles per year.

•Operations at nominal voltages.

•Systems will provide adequate cooling to ensure the case temperatures specified in Section 6.4.1 are not exceeded.

Drive failure means any stoppage or substandard performance caused by drive malfunction.

A S.M.A.R.T. predictive failure indicates that the drive is deteriorating to an imminent failure and is considered an AFR hit.

5.2.2Preventive maintenance

No routine scheduled preventive maintenance is required.

18 Cheetah 10K.7 36GB FC Product Manual, Rev. A