Seagate ST336807FC manual Warranty Service, Data Recovery Services Authorized Service Centers

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Customer Service Operations

Warranty Service

Seagate offers worldwide customer support for Seagate drives. Seagate distributors, OEMs and other direct customers should contact their Seagate Customer Service Operations (CSO) representative for warranty- related issues. Resellers or end users of drive products should contact their place of purchase or one of the Seagate CSO warranty centers for assistance. Have your drive’s “ST” model number and serial number avail- able.

Data Recovery Services

Seagate offers data recovery services for all formats and all brands of storage media. Our Data Recovery Ser- vices labs are currently located in North America. To get a free quick quote or speak with a case management representative, call 1-800-475-0143. Additional information, including an online request form and data loss pre- vention resources, is available at www.datarecovery.seagate.com.

Authorized Service Centers

In some locations outside the US, you can contact an Authorized Service Center for service.

USA/Canada/Latin America support services

Seagate Service Centers

Presales Support

Call center

Toll-free

Direct dial

FAX

Americas

1-877-271-32851

+1-405-324-47301

+1-405-324-4704

Technical Support

Call center

Toll-free

Direct dial

FAX

Americas

1-800-SEAGATE2

+1-405-324-47002

+1-405-324-3339

Customer Service Operations

Warranty Service

Call center

Toll-free

Direct dial

FAX / E-mail

USA, Canada, Mexico and

1-800-468-34723

—

+1-956-664-4725

Latin America

 

 

 

Brazil

 

 

 

Jabil Industrial Do Brasil

—

+55-11-4191-4761

+55-11-4191-5084

LTDA4

 

 

SeagateRMA.br@jabil.com

Data Recovery Services

Call center

Toll-free

Direct dial

FAX

USA, Canada,

1-800-475-01435

+1-905-474-2162

1-800-475-0158

and Mexico

 

 

+1-905-474-2459

1Hours of operation are 8:00 A.M. to 11:45 A.M. and 1:00 P.M. to 6:00 P.M., Monday through Friday (Central time).

2Hours of operation are 8:00 A.M. to 8:00 P.M., Monday through Friday (Central time).

3Hours of operation are 8:00 A.M. to 5:00 P.M., Monday through Friday (Central time).

4Authorized Service Center

5Hours of operation are 8:00 A.M. to 8:00 P.M., Monday through Friday, and 9:00 A.M. to 5:00 P.M., Saturday (Eastern time).

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Cheetah 10K.7 36GB FC Product Manual, Rev. A

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Contents Cheetah 10K.7 FC Page Cheetah 10K.7 FC Page Revision status summary sheet Rev. a 05/04/05 All. Initial releaseRevision Date Sheets Affected Page Contents Physical/electrical specifications Defect and error managementInstallation Interface requirementsSeagate Technology support services Viii Cheetah 10K.7 36GB FC Product Manual, Rev. a List of Figures Cheetah 10K.7 FC family disc driveCheetah 10K.7 36GB FC Product Manual, Rev. a Scope Cheetah 10K.7 FC family disc driveCheetah 10K.7 36GB FC Product Manual, Rev. a Applicable standards and reference documentation StandardsElectromagnetic compatibility Electromagnetic susceptibilityElectromagnetic compliance European Union Restriction of Hazardous Substances RoHSReference documents Fibre Channel Interface ManualCheetah 10K.7 36GB FC Product Manual, Rev. a General description Standard features Media descriptionPerformance ReliabilityFormatted capacities Programmable drive capacityFactory-installed accessories Factory-installed optionsUser-installed accessories Performance characteristics Internal drive characteristicsST336807FC Seek performance characteristics Access timeFormat command execution time in minutes Generalized performance characteristicsStart/stop time Prefetch/multi-segmented cache controlCache operation Caching write data Prefetch operation Cheetah 10K.7 36GB FC Product Manual, Rev. a Reliability specifications Error ratesRecoverable Errors Reliability and service Hot plugging the drive 4 S.M.A.R.TControlling S.M.A.R.T Performance impact MillisecondsReporting control Determining rateTemperature Log page 0Dh Parameter Code DescriptionDrive Self Test DST State of the drive prior to testing DST Failure DefinitionImplementation Invoking DSTProduct warranty Short test Function Code 001bExtended test Function Code 010b Log page entriesShipping Product repair and return informationPhysical/electrical specifications AC power requirementsDC power requirements ST336807FC DC power requirementsGeneral DC power requirement notes Power sequencingConducted noise immunity Typical ST336807FC drive, 2 Gbit, +12V current profile Typical ST336807FC drive, 2 Gbit, +5V current profilePower dissipation ST336807FCTemperature Environmental limitsRelative humidity Effective altitude sea levelPackage size Packaged/product weight Drop height Shock and vibrationShock Recommended mounting Air cleanliness VibrationCorrosive environment Mechanical specifications AcousticsMounting configuration dimensions Defect and error management Drive internal defects/errorsDrive error recovery procedures 77.7 FC-AL system errors Background Media ScanMedia Pre-Scan Cheetah 10K.7 36GB FC Product Manual, Rev. a Installation Drive ID/option selectionLED connections Physical interface Drive Front1 J6 connector requirements Drive orientationCooling Drive mounting GroundingFC-AL features Fibre Channel link service framesLink services supported Type of frame Link serviceFibre Channel task management functions Fibre Channel Scsi FCP task management functionsFibre Channel task management responses FC Scsi FCP response codesFibre Channel port login NPort login Plogi payloadBytes Fibre Channel port login accept NPort Login Accept ACC payloadFibre Channel Process Login Process Login Plri payloadFibre Channel Process Login Accept Process Login Accept ACC payloadFibre Channel fabric login Fabric Login Flogi payloadFibre Channel fabric accept login Fabric Login Accept ACC payloadDual port support Fibre Channel Arbitrated Loop optionsFC-AL options supported Option SupportedScsi commands supported Supported commandsCommand code Supported Command name Supported commands Supported commands Supported commands Supported commands Mode Sense data Inquiry dataCheetah 10K.7 FC inquiry data Bytes Data hexPage DEF CHG Miscellaneous operating features and conditions Miscellaneous featuresSupported Feature or condition Miscellaneous statusPhysical characteristics FC-AL physical interfacePhysical description Connector requirements Part description Positions Part number FeaturesJ6 connector dimensions Electrical descriptionPin Signal name Signal type Pin descriptionsFC-SCA pin descriptions Power Fault LED OutFC-AL transmitters and receivers Enable port bypass signals Normal command activity LED statusActive LED Out Active LED Out conditionsMotor start control signals Parallel Enclosure Services Interface ESIMotor start controls 11 SEL6 through SEL0 ID linesSetting Arbitrated loop physical address Alpa valuesHex Dec Signal characteristics LED driver signals LED drive signalDifferential Pecl output characteristics Differential Pecl input characteristics Eye diagram data values Link rate GHzCheetah 10K.7 36GB FC Product Manual, Rev. a Seagate Technology support services Internet MySeagate Reseller.seagate.comPresales Support Technical SupportWarranty Service Data Recovery Services Authorized Service CentersData Recovery Services FAX services-All Europe toll call Call center Presales and Technical Support Warranty ServiceToll-free support numbers Asia/Pacific support services Publication feedback survey Cheetah 10K.7 36GB FC Product Manual, Rev. a Index NumericsFAN Flogi PBC Page See also cooling
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