NetComm V110 manual Common problem and solutions, No power to the ATA, ETH light is off

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Common problem and solutions

No power to the ATA.

•Please ensure that the power cable is connected correctly and

•The power switch is turn on. (Both at the power point and the power switch at the back of the unit).

Note: Only use the power adapter supplied with the NetComm ATA. A different adapter may damage the product.

ETH light is off.

•Please ensure that the ATA is connected to your broadband modem/router using the correct cable and your computer is connected to the ATA.

No Dial Tone and the SIP light is off. Please check the following:

•The WAN port of the unit is configured correctly according to your network structure and

•The SIP is configured correctly according to your VSP (VoIP Service Provider). You have to ensure that all details are entered correctly.

There is no sound coming from the phone handset.

•Please ensure that you phone handset is connected to the correct port (phone port) and the cable is not damage.

When making a call, the call does not go through and always come with busy tone.

•Check that the SIP light is on.

•Try to call a different number.

•If your broadband mode/router is not VoIP aware, you must set up port forwarding to allow the voice traffic to go through the modem/router. There are certain ports that you need to specify, 5060-5061 (UDP) and 60000-60008 (UDP). Please consult your modem/router user guide for more information on how to configure port forwarding.

The ATA never receives call and all incoming calls go directly to voice mail.

•Check that the SIP light is on.

•Try to call from a different number.

•If your broadband mode/router is not VoIP aware, you must set up port forwarding to allow the voice traffic to go through the modem/router. There are certain ports that you need to specify, 5060-5061 (UDP) and 60000-60008 (UDP). Please consult your modem/router user guide for more information on how to configure port forwarding.

•Ensure that your VoIP account supports incoming call from a PSTN number. Depending on your VSP, not all VoIP account supports incoming calls from a PSTN/mobile number.

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Contents User Guide Page Welcome to the Wonderful World of VoIP VoIP ATA Features Minimum System Requirements Package ContentsPort / Button Description ResetGetting to know your NetComm V2xx ATA Ports and ButtonsETH LED IndicatorsPWR SIPDefault Settings Restoring Factory DefaultsDhcp V211 and V210P Hardware InstallationV110 V220 V110,V210P,V211,V220 User Guide Easy Setup Utility for Windows Only Software ConfigurationAccessing the web configuration Configuration via a web browserWAN Configuration Static IP Configuration Option DescriptionMAC YML881Rev1 Dhcp Mode Your Internet Service Provider ISP. OptionalEthernet MAC address of the WAN interface. Optional User Name PPPoE Client ModeVoIP Configuration Field Description Advanced Configuration VoIP Status StatusSystem Information Network StatusWAN ConfigurationOptions Description VoIP SIP Setting Support DNS SRV RTP Port Base port to receive RTP packets. DefaultAuth Name Use DNS SRVCodec Settings V110,V210P,V211,V220 User Guide Phone Book Configuration Phone BookURL Example 2 Position 1, Name ip address 10.32, Number 001, URL Add New PhoneYML881Rev1 IP/ON Phone SettingYML881Rev1 V110,V210P,V211,V220 User Guide DND Always Volume Setting functionTo set the volume for on your handset V211 only is to set the Pstn volume outV110,V210P,V211,V220 User Guide How to Use VoIP to Pstn Call Call in via VoIP How to Use Pstn to VoIP Call Call in via PstnEnter the correct PIN Code 1234, then press # Single Caller ID Enable to detect Single Caller ID Enable to detect the Caller ID without timeCID Type Enable to detect the Caller ID Type Drop Prefix Dialed2,3,4,5,6,7,8,9 Wildcard V110,V210P,V211,V220 User Guide YML881Rev1 FAX Switch on to enable T.38 fax supportPort Default is Auto Dial Time functionSupport Others Enable Auto Configuration. DefaultoffYML881Rev1 Supports the proprietary implementation DefaultComputer’s MAC that was originally set up for such an ISP Options Description MAC CloneWALKERSUN2 Ddns 110, V2 10P, V2 11, V220 User Guide CFI Vlan SettingsMapping 23 that can be set Default page is Page1. There are 3 pages, Page 1 toVirtual Server NumAdd the new Server which you configured Add Virtual ServerSeen from the WAN side POP3 Well Known TCP/UDP PortsUDP TCP SmtpIf the primary server becomes unreachable Sntp SettingsAlarm Settings System Authority Save Settings/RebootReset factory default Firmware UpdateSystem Firmware Auto UpdateUpdate via Server TFTP, FTP or HttpAutomatically Notify Only Auto Update ProcedureDisplays the next update or check time Be notedGroup IVR Action IVR Menu Choice Parameters IVR Interface for VoIP GatewayDial a Pstn Phone call V210P/V211 How to make a phone callCall Features Dial a VoIP Phone callWay Conferencing Call WaitingCall Hold ETH light is off Common problem and solutionsNo power to the ATA Please ensure that the power cable is connected correctlyATA Appendix a GlossaryLimitations of Warranty Product WarrantyV110,V210P,V211,V220 User Guide Your ADSL2+ connection Email support@netcomm.com.au Product Warranty Contact Information