Multi-Tech Systems MT2834BLR, MT2834BR manual Tech Support, Recording Modem Information, Service

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Chapter 6 - Warranty and Service

6.3Tech Support

Multi-Tech has an excellent staff of technical support personnel available to help you get the most out of your Multi-Tech product. If you have any questions about the operation of this unit, call 1-800-972-2439. Please fill out the modem information (below), and have it available when you call. If your modem requires service, the tech support specialist will guide you on how to send in your modem (see Section 6.3.2).

6.3.1Recording Modem Information

Please fill in the following information on your Multi-Tech modem. This will help tech support in answering your questions.

Modem Model No.: ___________________________________

Modem Serial No.: ____________________________________

Modem Firmware Version: _____________________________

COM Port#: _________________________________________

FAX Software Type and Version: ________________________

DataComm Software Type and Version: __________________

The modem model and serial numbers are silkscreened on the bottom of your modem. The software version is printed on the System CD label. Type ATI1 to display the modem firmware version.

Please note the status of your modem before calling tech support. This status can include LED indicators, screen messages, diagnostic test results, problems with a specific application, etc..

6.3.2Service

If your tech support specialist decides that service is required, modems may be sent (freight prepaid) to our factory. Return shipping charges will be paid by Multi-Tech Systems.

Include the following with your modem:

•a description of the problem.

•return billing and return shipping addresses.

•contact name and phone number.

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Contents User Guide Revision Date Description Contents AT Commands and S-Register Summary Introduction Features IntroductionHow to Use This Manual Installation Serial Cable PreliminariesCard Cage Telephone LineInstallation PC Board Controls DIP-Switch Settings Switch Function Position EffectAnswer/Originate Originate call Async/Sync/Leased Line OOS Busy Out Toggle Switch Dip Switch Settings #13 Position EffectOut of Service/Test Jumper 2 MI/MIC Option JumperDial-Up and Leased Lines Modem LED Indicators On-Line Diagnostics Installation Serial Port Limitations How Can You Identify Your Uart Type? MSD Uart Identification, Screen Configuring Your Software Configuring Software for Your ModemPC Initialization Strings AT &F X4 S0=0 MMEW Modem Initialization Setup Changing Default Parameters Macintosh InitializationConfiguring Software for Your Computer MEW Configuration Parameters ScreenConfiguring Software for the Remote System Terminal EmulationWhen to Disable Data Compression File Transfer ProtocolsDisabling Error Correction AT &F S0=0 X4 &E14 MModem Commands Modem AT Commands Commands = 0, 1, 2 or DP0 #F2 Command Values Default = speed Q0 selects Result Codes displayed Reads value of S-Register r and displays value = 4 or Tone Callback Security Commands Command Break Atcr Values Default DescriptionCallback password with xxxxxx being callback password Remote Configuration Remote Configuration Procedures4 V.25bis Commands Password CommandsCSPs Registers Escape Code CharacterLine Feed Character S10 Carrier Loss Disconnect Delay Time S25 DTR Dropout Time Result Codes S36 Time Between DTR Inactive and Modem Off-HookTerse Verbose No Dial Tone Busy No Answer AT Commands and S-Register Summary Modem Testing Local Analog Loopback Test/V.54 Loop UuuuDigital Loopback Test/V.54 Loop 2 Local/Manual Digital Loopback Test local / manual Digital Loopback Test/V.54 Loop 2 Remote/Automatic Digital Loopback Test remote / automaticLocal Analog Loopback Test Synchronous Mode Local Analog Loopback Test Syncronous ModeDigital Loopback Test Local/Manual Synchronous Mode Digital Loopback Test Local / manual SyncronousDigital Loopback Test Remote/Automatic Synchronous Mode Digital Loopack Test remote / automatic SyncronousWarranty and Service Limited Warranty Service Tech SupportRecording Modem Information Using FlashPro to Upgrade Modem Firmware Upgrading the MT2834BRSafety Warnings Internet Babt Requirements Compliance with Babt Requirements European Low Voltage Directive Compliance with BS6789 .1 and Part Compliance with BS6328 Part Appendices Appendix a Appendix a Canadian Limitations Notice Appendix B Technical Specifications Data Rates modemFlow Control 2400 & 1200 bps Frequency Stability Index Index Index Index MNP SCC XON/XOFF S000316