8: Troubleshooting
Technical Support
If you are experiencing an error that is not described in this user guide, or if you are unable to fix the error, you may:
Check our online knowledge base at http://www.lantronix.com/support.
Contact Technical Support in the US:
Phone:
Fax:
Our phone lines are open from 6:00AM - 5:30 PM Pacific Time Monday through Friday, excluding holidays.
Contact Technical Support in Europe, Middle East, and Africa:
Phone: +49 (0) 89 31787 817
Email: eu_techsupp@lantronix.com
Firmware downloads, FAQs, and the most
When you report a problem, please provide the following information:
Your name, and your company name, address, and phone number
Lantronix model number
Lantronix MAC number
Software version (on the first screen shown when you Telnet to port 9999)
Description of the problem
Status of the unit when the problem occurred (please try to include information on user and network activity at the time of the problem).
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