LaCie 2 Contacting Customer Support, Before You Contact Technical Support, Information Location

LaCie Network Space 2 • DESIGN BY NEIL POULTON	Contacting Customer Support
User Manual	page 63

6. Contacting Customer Support

Before You Contact Technical Support

1.Read the manuals and review section 5. Troubleshooting.

2.Try to isolate the problem. If possible, make the drive the only external device on the CPU, and make sure that all of the cables are correctly and firmly attached.

If you have asked yourself all of the pertinent questions in the trou- bleshooting checklist, and you still can’t get your LaCie drive to work properly, contact us at www.lacie.com. Before contacting us, make sure that you are in front of your computer and that you have the following information on hand:

Information		Location
1.	LaCie hard drive serial	Located on a sticker next to
	number	one of the product feet.
2.	Macintosh/PC model	Mac users: Click on the
3.	Operating system version	Apple icon in the menu bar
		and select About This Mac.
4.	Processor speed	Windows users: Right click
5.	Computer memory	My Computer and select
		Properties > General.
6.	The brands and models	Mac users: Click on the
	of other internal and	Apple icon in the finder bar
	external peripherals in-	and select About This Mac.
	stalled on your computer	Select More Info... The Ap-
		ple System Profiler will launch
		and will list your internal and
		external peripherals.
		Windows users: Right click
		My Computer and select
		Properties > Hardware.
7.	Web browser type and	Mac users: Click application
	version	name in menu bar and select
		About [product]
		Windows users: Click Help
		and then About [product]