LaCie 2 user manual Troubleshooting the USB Connection, Mac Users

LaCie Network Space 2 • DESIGN BY NEIL POULTON	Troubleshooting
User Manual	page 58

5.5. Troubleshooting the USB Connection

5.5.1. Mac Users

Problem	Question	Solution
The USB drive/key or USB	Is the Network Space 2 connected to	Devices connected to the USB expansion port (hard drive or
printer connected to the USB	your computer via USB?	printer) are automatically unmounted when you connect the
expansion port is not recog-		Network Space 2 to a computer via USB. To make the external
nized.		hard drive or printer accessible, disconnect the Network Space
		2 from your computer and connect it to the network using the
		Ethernet cable.
The Network Space 2 is not	Does an icon for the drive appear on	There should be an icon for the LaCie drive on the desktop (un-
recognized by the computer.	the desktop?	less you’ve set the Finder preference not to show External disks
		on the desktop). If the drive does not appear, follow the rest of
		the Troubleshooting tips to isolate the problem.
	Does your computer’s configuration	See section 1.1. Minimum System Requirements for more infor-
	meet the minimum system requirements	mation. Also, try changing the computer you are using. Com-
	for use with this drive?	puter problems can manifest themselves in many ways. Even if
		the computer appears to be working properly, this is a worth-
		while test.
	Is the drive’s power supply connected?	Make sure that the power supply is properly connected (see sec-
		tion 3.4.1. STEP 1: Turn On the Drive) and that the outlet the
		power supply is connected to is working.
	Did you follow the correct installation	Review the installation steps in section 3.4. Accessing USBShare
	steps for the USB connection?	via USB.
	Are both ends of the USB cable securely	Only use a USB cable provided by LaCie. Check both ends of
	attached?	the USB cable to make sure they are fully seated in their respec-
		tive ports. Try disconnecting the cables, waiting 10 seconds, and
		then reconnecting them. If the drive is still not recognized, restart
		your computer and try again.
	Is there a conflict with other device driv-	Contact LaCie Technical Support for help.
	ers or extensions?
You receive error messages	Did you get an “Error –50” message	When you connect the Network Space 2 to a computer via USB,
when copying files to the	while copying to drive when connected	the USB share of the drive that mounts on the computer is for-
drive.	via USB?	matted in MS-DOS (FAT32). Under this format, file names with
		certain characters cannot be copied. These characters include,
		but are not limited to:
		? < > / \ :
		Check your files and folders to ensure that these types of char-
		acters are not being used.

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