LevelOne WBR-1100TX, WBR-1400TX manual Dial-in Access, Check the Modem, Check the Remote PC

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Appendix A - Troubleshooting

Dial-in Access

This section is available for LevelOne WBR-1100TX only.

Problem 1: Remote PC can't connect to the LevelOne Wireless Broadband Router.

Solution 1: Check the settings on the LevelOne Wireless Broadband Router

Dial-in is Enabled.

User has been created, and has Dial-in permission.

Call-back settings are correct for this user.

Modem settings are correct.

Both the LevelOne Wireless Broadband Router and the remote PC are using the same settings for the login authentication (PAP, CHAP, MSCHAP).

Check the Modem

Modem is properly connected and powered on.

The modem is working correctly, and the Remote user is dialing the correct telephone number for the modem.

This can be checked by listening to the modem. You should hear the LevelOne Wireless Broadband Router 's modem answer the incoming call.

If the call is received but not answered, the modem's "Auto- answer" feature is turned OFF. To turn it on, add the appropriate AT command to the Initial String in the on the LevelOne Wireless Broadband Router 's Modem Properties screen. See Chapter 6 for details of the Modem Properties screen, and Appendix C for more information on AT commands.

If the call is answered, but no connection is established, then ei- ther the modems are unable to negotiate a connection, or the login to the LevelOne Wireless Broadband Router has failed.

This can be checked by examining the Log file for the Remote PC. See Finding the current Initial String in Appendix C for in- structions on enabling and viewing the Log file.

Check the Remote PC

Ensure that both the LevelOne Wireless Broadband Router and the remote PC are using the same settings for the login authentication (PAP, CHAP, MSCHAP).

When prompted for "User Name" and "Password", the remote user must enter the correct User Name and Password, as configured on the LevelOne Wireless Broadband Router 's User Details screen.

The modem Log file on the remote PC may provide useful information about the cause of the connection failure. See Finding the current Ini- tial String in Appendix C for instructions on enabling and viewing the Log file.

Problem 2: Remote PC can connect, but can't access LAN resources.

Answer 2: Only TCP/IP - based resources are available. Microsoft networking is NOT supported. To gain access to your PC on the LAN, you need to install and use a "Remote Control" program like PC Anywhere.

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Contents Users Guide Table of Contents Pcmcia Wireless Card Wireless LAN ConfigurationAT Commands Standard AT Commands PC Database Screen Options Printer Port MAC Address RoutingIntroduction Features of the LevelOne Wireless Broadband RouterInternet Access Features Advanced Internet Functions Wireless FeaturesLAN Features Security Features Configuration & ManagementRAS Remote Access Services Network PrinterPackage Contents LEDs WBR-1400TX Physical DetailsLEDs WBR-1100TX For each port, there are 2 LEDsWireless 100Connections WBR-1100TX Power port Connect the supplied power adapter here DIP SwitchesRestore Default IP Address and Clear Password DescriptionConnections WBR-1400TX Connections WBR-1400TXRequirements InstallationProcedure WBR-1100TX Power Up Choose an Installation SiteInsert Wireless Pcmcia card Connect LAN CableProcedure WBR-1400TX Connect LAN CablesConnect WAN Cable To Do this Refer to SetupOverview Using your Web Browser Configuration ProgramUsing UPnP PreparationIf you cant connect DSL Modems Setup WizardCable Modems Type Details ISP Data requiredNavigation & Data Input Other Modems e.g. Broadband WirelessHome Screen Buttons LAN ScreenData LAN Screen To Configure your PCs to use Dhcp Using the LevelOne Wireless Broadband Router s Dhcp ServerUsing another Dhcp Server CancelIdentification Wireless ScreenData Wireless Screen OptionsAccess Point WEP Data Encryption WEP ScreenData WEP Screen Password Screen Password DialogWindows Clients PC ConfigurationTCP/IP Settings Overview Using Specify an IP Address Checking TCP/IP Settings Windows 9x/MEUsing Dhcp Gateway Tab Win 95/98 Checking TCP/IP Settings Windows NT4.0 Windows NT4.0 TCP/IPObtain an IP address from a Dhcp Server Specify an IP AddressWindows NT4.0 Add Gateway Windows NT4.0 DNS Checking TCP/IP Settings Windows Network Configuration WinUsing a fixed IP Address Use the following IP Address TCP/IP Properties WinChecking TCP/IP Settings Windows XP Network Configuration Windows XPTCP/IP Properties Windows XP For Windows 9x/ME/2000 Internet AccessAccessing AOL For Windows XPPrinter Setup for Windows Print Port Driver SetupManagement Port OptionsInterval BannerRetry Windows NT 4.0 Server Configuration LPD/LPR PrintingWindows 2000 Server Configuration Adding the PrinterClient PC Setup for LPD/LPR Printing Windows 2000 Select PortPrinting Installing the PrinterMacintosh Clients Fixed IP Address Printing Setup on LinuxLinux Clients To act as a Dhcp Client recommendedRemote Queue Printing SetupOther Unix Systems Abled Wireless Station ConfigurationMode Status Screen Operation and StatusOperation System Data Status ScreenInternet PrinterJob Abort Current PrintJob Button Refresh ScreenConnection Connection Status PPPoEData PPPoE Status Screen Connection LogConnection Log Messages Message DescriptionPptp Status Connection Status PptpData Pptp Status Screen New messages Connection Details Fixed/Dynamic IP Address Data Connection Details ScreenRenew Connection Status Connection Status Serial PortData Serial Port Status Screen Phone Line Speed Connection LogUser Serial Line SpeedLevelOne Wireless Broadband Router User Guide Advanced Features Advanced Internet ScreenSelect an Application Conferencing & TelephonyConferencing & Telephony Send incoming calls toSpecial Applications Special Applications ScreenUsing a Special Application Data Special Applications ScreenURL Filter URL Filter ScreenData URL Filter Screen Filter StringsWeb Server Virtual ServersIP Address seen by Internet Users Ftp//203.70.212.52Servers Virtual Servers ScreenData Virtual Servers Screen PropertiesDefining your own Virtual Servers Dynamic DNS Domain Name Server Connecting to the Virtual ServersService works as follows Data Dynamic DNS Screen Ddns ServiceDynamic DNS Screen Ddns DataTo connect from a remote PC via the Internet Remote ManagementData Remote Management Screen Remote ManagementThis chapter is applicable to the LevelOne WBR- 1100TX only Dial-inDial-in Screen Modem Dial-in SettingsData Dial-in Users Screen Status Dial-in PPP LinkButtons Dial-in Users User Properties Dial-in Users ScreenUser List Deleting a user Adding a new userModifying a user Modem Properties Screen Data Modem Properties ScreenClient PCs Using Dial-in Creating a Dial-in Connection in WindowsUsing the Dial-in Connection Dial-up Networking PropertiesAdvanced Configuration PC DatabasePC Database PC Database ScreenData PC Database Screen PCsGenerate Report Data Options Screen Backup DNSOptions UPnPFirewall Logical Printers Printer PortAppleTalk Data MAC address Screen MAC AddressMAC Address Screen Overview Using this ScreenRouting Routing ScreenData Routing Screen Static RoutingOther Routers on the Local LAN Configuring Other Routers on your LANLocal Router For Router Bs Default Route For the LevelOne Wireless Broadband Router s Routing TableFor Router As Default Route Static Routing ExampleInternet Access TroubleshootingGeneral Problems Problem 2 Wireless connection speed is very slow Wireless AccessProblem 1 My PC cant locate the Wireless Access Point To remove an existing printer port installation PrintingAppendix a Troubleshooting LevelOne Wireless Broadband Router User Guide Check the Remote PC Dial-in AccessCheck the Modem LevelOne Wireless Broadband Router User Guide Infrastructure Mode About Wireless LANsAd-hoc Mode ModesChannels Wireless LAN ConfigurationWEP Authentication KeyRequired Settings AT CommandsAT Commands Setting AT CommandConnection Properties W95/98 Standard AT Commands Command DescriptionATO Extended AT& Commands FCC Statement LevelOne 1 Port Wireless Broadband Router with 1 LAN PortWBR-1100TX CE Marking WarningLevelOne 1 Port Wireless Broadband Router with 4 LAN Port WBR-1400TXPcmcia Wireless Card