Lantronix Hub manual Technical Support Europe, Middle East, and Africa

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MSS User Guide

6: Troubleshooting

Technical Support

If you are experiencing an error that is not described in this chapter, or if you are unable to fix the error, you may:

Check our online knowledge base at www.lantronix.com/support.com

E-mail us at support@lantronix.com

Call us at:

(800)422-7044 Domestic

(949)453-7198 International

(949)450-7226 Fax

Our phone lines are open from 6:00AM - 5:30 PM Pacific Time Monday through Friday excluding holidays.

Firmware downloads, FAQs, and the most up-to-date documentation are available at: www.lantronix.com/support

Technical Support Europe, Middle East, and Africa

Phone: +49 (0) 89 31787-817

E-mail:eu_techsupp@lantronix.com

When you report a problem, please provide the following information:

Your name, and your company name, address, and phone number

Lantronix MSS model number

Lantronix MSS serial number

Software version (use the Show Server command to display)

Network configuration, including the information from a Netstat command

Description of the problem

Debug report (stack dump), if applicable

Status of the unit when the problem occurred (please try to include information on user and network activity at the time of the problem).

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Contents MSS User Guide Sales Offices Lantronix Corporate HeadquartersTechnical Support Disclaimer & Revisions Contents Configuration Using the MSS Compliance and Warranty Information Introduction to the MSS Family MSS Family FeaturesProtocols About The Documentation TermsMSS User Guide Introduction to the MSS Family Components InstallationMSS-VIA Installation MSS-VIA LEDs MSS-VIA Rear PanelExample Wired Network Layout Installation ProcedureMSS User Guide Installation Pinging the MSS Humidity MSS-VIA SpecificationsPower power cube adaptor TemperatureMSS4 Components MSS4 InstallationMSS Connected to a Serial Device and Network MSS4 LEDsMSS User Guide Installation MSS4 Specifications 10 MSS100 Front Panel MSS100 Installation12 MSS Network Layout MSS100 LEDs13 MSS Connected to Serial Device and Ethernet 14 Pinging the MSS MSS100 SpecificationsPrivileged User Status Getting StartedFrom the Action menu, select Assign IP Address IP Address ConfigurationUsing EZWebCon Using a Web BrowserEntering ARP and Ping Unix Using ARP and PingUsing the Serial Console Using a DHCP, BOOTP, or Rarp ReplyWeb Browser Login and Configuration Incoming LoginsLogin Password Incoming TCP/IP LoginsTelnet Serial Port LoginsEZWebCon Login and Configuration RloginIncoming LAT Logins Changing the Login PasswordRemote Console Logins Logout Outbound ConnectionsOverview ConfigurationRebooting the MSS Normal RebootTCP/IP Configuration Protocol ConfigurationFactory Defaults Name Server Specifying a Gateway for MSS-VIA and MSS4Supported Mibs IP SecurityRouting and Encapsulation IPX NetWare ConfigurationConfiguring Snmp Snmp Trap SupportLoadhost Internal Network NumberServer Identification LAT ConfigurationService Groups Circuit TimerTwo-Wire Mode RS-485 Configuration22 Enabling Two-Wire RS-485 Mode for MSS4 Four-Wire ModeTermination TXDriveAutostart Serial Port ConfigurationAccess Mode Serial Data 36 Configuring an Autostart Character for MSS-VIA and MSS4Character Size, Parity, and Stop Bits Baud RateFlow Control Modems and Modem SignalingDSRLogout Signal CheckingModem Control DTRWait LogoutsDedicated Host ConfigurationPreferred Host Region Enabling 802.11 NetworkingMAC Address Extended Service Set ID EssidChannel Network ModeSetting the WEP Key and Index Number Encrypted Traffic Formatting an ATA Flash CardModem Cards Outgoing Calls Incoming CallsSocket Connections Using the MSSIncoming Connections TCP/IP Socket Connections Interactive ConnectionsOutbound Connections Session Control Break Key and Local SwitchBackward, Forward, and Switches Show Status DisplaysDisconnect and Resume Session LimitsSerial Tunnel UDP Configuration TCP ConfigurationEnabling Multihost Mode Multihost ModeRemoving Hosts Modem Emulation ModeAdding Hosts 17. Enabling Modem Mode for MSS100 Modem Mode CommandsCOM Port Redirector Sequential Hostlist ModeWiring Requirements Power-up Problems and Error Messages TroubleshootingPower-up Troubleshooting Bootp Troubleshooting Dhcp TroubleshootingBootp Troubleshooting Dhcp TroubleshootingRarp Troubleshooting Rarp TroubleshootingTftp Troubleshooting Modem Configuration ChecklistInit Entering Commands at the Boot PromptChange Bootp Enabled, Disabled Change Loadhost ipaddress Change Dhcp Enabled, DisabledChange Hardware Change Ipaddress ipaddressTechnical Support Europe, Middle East, and Africa Technical SupportPinouts Ethernet ConnectorMSS VIA Connectors Serial ConnectorsRS-485 DB9 Connectors MSS4 ConnectorsRS-232 DB9 Connector RS-232 DB9 Connectors MSS100 ConnectorsDB25 Connector DTR Data Terminal Ready Modem WiringDSR Data Signal Ready versus CD Carrier Detect Via the Web Via FTP Updating SoftwareObtaining Software Reloading SoftwareFTP NetWare Troubleshooting Flash ROM UpdatesFlash ROM Troubleshooting MSS User Guide Updating Software Compliance Information Compliance and Warranty InformationWarranty