Juniper Networks MX240 Contacting Customer Support, Information You Might Need to Supply to Jtac

MX240 Ethernet Services Router Hardware Guide

Figure 80: Routing Engine Serial Number Label

Contacting Customer Support

After you have located the serial numbers of the components you need to return, contact Juniper Networks Technical Assistance Center (JTAC) in one of the following ways. You can contact JTAC 24 hours a day, seven days a week:

■On the Web, using the Case Manager link at:

http://www.juniper.net/support/

■By telephone:

From the US and Canada: 1-888-314-JTAC

From all other locations: 1-408-745-9500

If contacting JTAC by phone, enter your 11-digit case number followed by the # key if this is an existing case, or press the * key to be routed to the next available support engineer.

Information You Might Need to Supply to JTAC

When requesting support from JTAC by telephone, be prepared to provide the following information:

■Your existing case number, if you have one

■Details of the failure or problem

■Type of activity being performed on the router when the problem occurred

■Configuration data using one or more of the show commands

202■ Contacting Customer Support