Appendix H: Contacting Customer Support and Returning Hardware
6.Remove the cables that connect to all external devices. For instructions, see “Replacing Connections to Routing Engine Interface Ports” on page 104.
7.Remove all field replaceable units (FRUs) from the router.
8.Remove the router from the rack:
■If you are using a mechanical lift, place the lift platform under the router, unscrew and remove the mounting screws from the rack, and move the router to the shipping crate.
■If you are not using a mechanical lift and the router weight is fully supported by a shelf or another router, unscrew and remove the mounting screws from the rack. Three people can then lift the router and move it to the shipping crate.
■If you are not using a mechanical lift and the router weight is not fully supported by a shelf or another router, two people should grasp the router while a third person unscrews and removes the mounting screws from the rack. The three lifters can then move the router to the shipping container.
9.Place the router in the shipping crate or onto the pallet. If on a pallet, bolt the router to the pallet.
10.Cover the router with an ESD bag and place the packing foam on top of and around the router.
11.Replace the accessory box on top of the packing foam.
12.Securely tape the box closed or place the crate cover over the router.
13.Write the RMA number on the exterior of the box to ensure proper tracking.
Packing Components for Shipment
To pack and ship individual components, follow these guidelines:
■When you return components, make sure they are adequately protected with packing materials and packed so that the pieces are prevented from moving around inside the carton.
■Use the original shipping materials if they are available.
■Place individual boards in electrostatic bags.
■Write the RMA number on the exterior of the box to ensure proper tracking.
CAUTION: Do not stack any of the router components.
Packing Components for Shipment ■ 205