Global Technology Associates GBWA200501-01 manual Use these troubleshooting steps

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44GB-Ware Firewall Product Guide

13.How do I revert to my previous configuration after a version upgrade?

The firewall’s Compact Flash or hard drive memory is in two sections (“slices”); one contains the current software version plus any saved configu- ration, the other contains the previous software version and configuration. A new firewall’s two memory slices are identical.

When the firewall is upgraded to a new runtime, the upgrade process automatically overwrites the memory slice not in use with the new software version and the existing configuration, leaving the production firewall version and configuration intact. When the firewall is rebooted, the updated memory slice will load by default.

To select a memory slice other than the default, set up the console interface as described in Troubleshooting question #7.

When the system boots up, the memory slice information will load. When the word “Default” appears, immediately type the number of the slice you wish to load.

1 GNAT Box slice 1

2 GNAT Box slice 2

Default: 1

14.How do I use the memory section feature for live configuration testing?

The memory section (“slice”) feature can be used to test a new firewall con- figuration in production while preserving the current configuration in the other memory slice. In the following example, memory slice 1 contains the current configuration, and memory slice 2 is used for testing a configuration.

1.Save a copy of the test configuration.

2.Reboot the firewall using the console interface.

3.Select and boot memory slice 2.

Caution

The test configuration will now be your active firewall.

4.Upload the configuration saved in step #1.

5.Switch to the web interface or GBAdmin to make advanced configu- ration changes; the currently selected slice will load by default until another is selected.

6.To revert to the last configuration, reboot the firewall using the con- sole interface and select memory slice 1.

Note

For more Troubleshooting suggestions, see the GNAT Box System Software User’s Guide and GTA's web site at www.gta.com.

16.When I try to boot from the GB-Ware installation CD to install the system, I get the error message, “Mounting CD – failed: Input/output error.” What steps can I take to locate the problem?

Use these troubleshooting steps:

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Contents GB-Ware Tel +1.407.380.0220 Contents Troubleshooting Features About GTA FirewallsAbout GB-Ware Optional Features Additional Software ProductsAdditional Options for 10-User Version Software Specifications Hardware SpecificationsSystem Requirements Optional Components Memory RecommendationsPPP Hardware Support Support OptionsUpgrades About This GuideDocumentation Conventions Additional Documentation Mailing ListRegistration Getting Your Activation CodeInstalling GB-Ware on PC Hardware RequirementsSetup for GB-Ware Installation Setting the Boot SequenceInstalling the Compact Flash Card Reader or IDE Adapter Using GB-Ware’s Gnat Box Installer Selecting a GB-Ware Runtime Selecting an Installation Disk Installing the Runtime Completing Installation Attaching the Hardware Key BlockInstallation GB-Ware Firewall Product Guide Setting the Boot Sequence Selecting a User InterfaceLoading the Correct Memory Slice Partition Physically Connecting Your GB-Ware Firewall If using the web user interface, you will need Making a Temporary Peer Network ConnectionGB-Ware Firewall Product Guide Making a Serial Connection Making a Video ConnectionConfiguring Your Firewall Browser CompatibilityConfiguration Using a Web Browser Entering Your Network Information On the Network Information sectionEntering a Network Configuration Using a Browser Re-configuring Your Computer Accessing the FirewallConfiguration Using GBAdmin GBAdmin Network Information Window Configuration Using the Serial Console Configuration Using the Video Console HardwareUsing the Setup Wizard Video Console NavigationSetup Wizard Run DHCP? Quantity of Addresses Network Class IP Address Range Accessing Your GTA Firewall GB-Ware Firewall Product Guide Troubleshooting Basics Frequently Asked Questions FAQWhy cant I see or ping the protected network interface? Hardware Key Block Settings Installation of the USB Key Block Power on the firewall. The following words will display Use these troubleshooting steps My system did not auto-detect the Compact Flash GB-Ware Firewall Product Guide Installing the Compact Flash Card AppendixInstalling the Compact Flash IDE Adapter Assembling the Compact Flash IDE AdapterLocating IDE Controller Ports Mounting the Compact Flash Card Connecting the IDE Cable Connecting the Power SupplyMoving an Old Configuration to GB-Ware Merging Configurations Using GBAdmin FileMerge the GB360.GBcfg using GBAdmin Page GB-Ware Firewall Product Guide Symbols IndexSPP