Force10 Networks E1200i manual Output from the show tech-supportnon-paged command This

Page 101

Contacting the Technical Assistance Center

How to Contact Force10

Log in to iSupport at http://www.force10networks.com/support/, and select the

Service Request tab.

TAC

 

 

 

 

Information to Submit

• Your name, company name, phone number, and E-mail address

 

 

When Opening a Support

•

Preferred method of contact

Case

•

Model number

 

 

• Serial Number (see Requesting a Hardware Replacement on page 102)

 

•

Software version number

 

•

Symptom description

 

• Screen shots illustrating the symptom, including any error messages. These

 

 

can include:

 

 

• Output from the show tech-support[non-paged] command (This

 

 

report is very long, so the storage buffer in your terminal program

 

 

should be set high.)

 

 

• Output from the show logging eventlog [unit] command, where

 

 

unit is the stack ID of the member unit that experienced the failure

 

 

(This report is included as a section in the output of show tech-

 

 

support.)

 

 

• Console captures showing the error messages

 

 

• Console captures showing the troubleshooting steps taken

 

 

• Saved messages to a syslog server, if one is used

 

 

Managing Your Case

Log in to iSupport, and select the Service Request tab to view all open cases and

RMAs.

 

Downloading Software

Log in to iSupport, and select the Software Center tab.

Updates

 

 

Technical Documentation

Log in to iSupport, and select the Documents tab. This page can be accessed

without logging in via the Documentation link on the iSupport page.

 

Contact Information

E-mail: support@force10networks.com

Web: http://www.force10networks.com/support/

 

 

Telephone:

 

US and Canada: 866.965.5800

 

International: 408.965.5800

 

 

Installing and Maintaining the E1200i System

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Contents Installing and Maintaining the E1200i System Copyright 2008 Force10 Networks Contents Installing Fan Trays Appendix B System Boot Index List of Figures Page List of Tables Page Symbol Description Defines the information symbols used throughout this guideRelated Publications Operating Overview E1200i SystemPage Page RPM Component Minimum Maximum Field-Replaceable Step Task Section Supplying Power DC onSite Selection Criteria Chapter Site PreparationRack Mounting Cabinet PlacementPower Fans and Airflow Storing Components Unpacking the E1200i AC System Installing the AC ChassisTo install a equipment rack shelf bar Installing the Equipment Rack Shelf BarStandard Front Chassis Mounting Step TaskTo install the chassis into a prepared rack Installing the Chassis into an Equipment CabinetInstalling the AC Chassis Unpacking the E1200i DC System Installing the DC ChassisInstalling the DC Chassis Rack-Mounting the Chassis Installing the DC Chassis Installing Fan Trays Screw latch Installing Fan Trays Is an illustration of the fan tray safety labels To install fan traysLabel LocationInstalling Fan Trays On/Standby Switch Installing AC Power SuppliesSecuring the Chassis Ground Installing Power SuppliesInsert power supply AC Power Supply and Fan Operability TestStatus LED is Step TaskStatus Installing AC Power Supplies PEM 0 and PEM 1 Chassis Locations Installing DC Power SuppliesInstalling DC PEMs Cable and Connector RequirementsUse the following steps to install a DC PEM Over current protector PEM interlock lever Locking screws Cable Connector Required for E1200i DC PEM DC PEM with Connections in Place DC Power Supply and Fan Operability Test Step Task Important Points to Remember Installing RPMs, Line Cards SFMsUnpacking an RPM or Line Card Line Cards Installing Line Cards and RPMsRPMs Blank Panels Preparing and Installing RPMs and Line CardsInstalling an RPM into the E1200i To install line cards and RPMsRPM Label and LEDs Installing a Second RPMDescribes the RPM LED states and the RPM front panel Section Label DescriptionInstalling Switch Fabric Modules SFMs Illustrates the SFM front panel and LEDs SFM Front Panel and LEDsLine Card Cable Management Systems RPM Ports Connecting the Console and Auxiliary PortsRPM Ports and Cables Cable and Adapter Pin Assignments Pin Signal Input/OutputAccessing the Console with a DB-25 Adapter Accessing the Console with a DB-9 AdapterLabel Description Accessing the 10/100 Ethernet Management PortAccessing the Auxiliary Port by Modem Preparation Chapter Powering UpSupplying Power DC Supplying Power ACBooting from the Bootuser Prompt Booting to the CLI PromptPowering Up Removing and Replacing Fan Trays Removing and Replacing ComponentsRemoving and Replacing Components Removing and Replacing AC Power SuppliesInstalling and Maintaining the E1200i System Remove an AC Power Supply in a redundant installation Removing and Replacing DC Power SuppliesRemove an AC Power Supply in a non-redundant installation Installing and Maintaining the E1200i System Remove a DC Power Supply To remove and replace E1200i line card or RPM modules Removing and Replacing RPMs, Line Cards, or SFMsRemoving and Replacing line cards or RPMs No linecard Removing and Replacing SFMsTo remove and replace an SFM To remove and replace the air filter Removing and Replacing the Air FilterRemoving and Replacing Components Inserting the External Flash Memory Card Appendix a Using a Flash Memory CardExternal Flash Memory Card Overview Removing the External Flash Memory Card To install the flash memory cardFormatting an External Flash Card To remove the flash memory cardDisplaying Files Stored on the External Flash Command Syntax Command Mode PurposeCopying Files to the External Flash Page Booting from the Bootuser Prompt System Boot ProcessStep Command To configure the chassis from the Bootuser promptStep Command Task Show boot selectorShow bootvar Port View the Management interface’s physical settingsAuto-negotiation Show default-gateway Default-gateway ip-address Step CommandTaskReload System Boot Appendix C Alarms Power Supplies and Alarms SFMs and Alarms Alarms E1200i AC System Power Requirements Appendix D System SpecificationsE1200i AC Chassis Physical Design This appendix contains two major sectionsSystem Specifications E1200i DC Chassis Physical Design E1200i DC System Power RequirementsOperating Specifications Environmental SpecificationsAgency Compliance Non-operatingKorea MIC certification Safety Standards and Compliance Agency CertificationsJapan Vcci Compliance for Class a Equipment Product Recycling and Disposal Electromagnetic EmissionsImmunity European Weee symbol System Specifications This appendix contains these major sections Appendix E Technical SupportSupport Policies section of iSupport Accessing iSupport ServicesOutput from the show logging eventlog unit command, where Output from the show tech-supportnon-paged command ThisConsole captures showing the error messages Console captures showing the troubleshooting steps takenTo request replacement hardware, follow these steps Requesting a Hardware ReplacementFPC Asic Index104 Index Installing and Maintaining the E1200i System 105
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