Contacting the Technical Assistance Center
How to Contact Force10 | Log in to iSupport at http://www.force10networks.com/support/, and select the | ||
Service Request tab. | |||
TAC | |||
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Information to Submit | • Your name, company name, phone number, and | ||
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When Opening a Support | • | Preferred method of contact | |
Case | • | Model number | |
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| • Serial Number (see Requesting a Hardware Replacement on page 102) | ||
| • | Software version number | |
| • | Symptom description | |
| • Screen shots illustrating the symptom, including any error messages. These | ||
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| can include: | |
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| • Output from the show | |
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| report is very long, so the storage buffer in your terminal program | |
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| should be set high.) | |
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| • Output from the show logging eventlog [unit] command, where | |
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| unit is the stack ID of the member unit that experienced the failure | |
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| (This report is included as a section in the output of show tech- | |
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| support.) | |
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| • Console captures showing the error messages | |
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| • Console captures showing the troubleshooting steps taken | |
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| • Saved messages to a syslog server, if one is used | |
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Managing Your Case | Log in to iSupport, and select the Service Request tab to view all open cases and | ||
RMAs. | |||
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Downloading Software | Log in to iSupport, and select the Software Center tab. | ||
Updates |
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Technical Documentation | Log in to iSupport, and select the Documents tab. This page can be accessed | |
without logging in via the Documentation link on the iSupport page. | ||
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Contact Information | ||
Web: http://www.force10networks.com/support/ | ||
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| Telephone: | |
| US and Canada: 866.965.5800 | |
| International: 408.965.5800 | |
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Installing and Maintaining the E1200i System | 101 |