Force10 Networks E1200i manual Requesting a Hardware Replacement

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Requesting a Hardware Replacement

To request replacement hardware, follow these steps:

Step Task

1Determine the part number and serial number of the component. To list the numbers for all components installed in the chassis, use the show hardware command.

2Request a Return Materials Authorization (RMA) number from TAC by opening a support case. Open a support case by:

Using the Create Service Request form on the iSupport page (see Contacting the Technical Assistance Center on page 101).

Contacting Force10 directly by E-mail or by phone (see Contacting the Technical Assistance Center on page 101). Provide the following information when using E-mail or phone:

Part number, description, and serial number of the component.

Your name, organization name, telephone number, fax number, and e-mail address.

Shipping address for the replacement component, including a contact name, phone number, and e-mail address.

A description of the failure, including log messages. This generally includes:

Output from the show tech-support[non-paged] command (This report is very long, so the storage buffer in your terminal program should be set high.)

Output from the show logging eventlog [unit] command, where unit is the stack ID of the member unit that experienced the failure (This report is included as a section in the output of show tech-support.)

Console captures showing the error messages

Console captures showing the troubleshooting steps taken

Saved messages to a syslog server, if one is used

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Technical Support

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Contents Installing and Maintaining the E1200i System Copyright 2008 Force10 Networks Contents Installing Fan Trays Appendix B System Boot Index List of Figures Page List of Tables Page Defines the information symbols used throughout this guide Symbol DescriptionRelated Publications E1200i System Operating OverviewPage Page RPM Component Minimum Maximum Field-Replaceable Supplying Power DC on Step Task SectionChapter Site Preparation Site Selection CriteriaCabinet Placement PowerRack Mounting Fans and Airflow Storing Components Installing the AC Chassis Unpacking the E1200i AC SystemStandard Front Chassis Mounting Installing the Equipment Rack Shelf BarTo install a equipment rack shelf bar Step TaskInstalling the Chassis into an Equipment Cabinet To install the chassis into a prepared rackInstalling the AC Chassis Installing the DC Chassis Unpacking the E1200i DC SystemInstalling the DC Chassis Rack-Mounting the Chassis Installing the DC Chassis Installing Fan Trays Screw latch Installing Fan Trays Label To install fan traysIs an illustration of the fan tray safety labels LocationInstalling Fan Trays Installing AC Power Supplies On/Standby SwitchInstalling Power Supplies Securing the Chassis GroundAC Power Supply and Fan Operability Test Insert power supplyStep Task Status LED isStatus Installing AC Power Supplies Installing DC Power Supplies PEM 0 and PEM 1 Chassis LocationsCable and Connector Requirements Installing DC PEMsUse the following steps to install a DC PEM Over current protector PEM interlock lever Locking screws Cable Connector Required for E1200i DC PEM DC PEM with Connections in Place DC Power Supply and Fan Operability Test Step Task Installing RPMs, Line Cards SFMs Unpacking an RPM or Line CardImportant Points to Remember Installing Line Cards and RPMs RPMsLine Cards Preparing and Installing RPMs and Line Cards Blank PanelsTo install line cards and RPMs Installing an RPM into the E1200iDescribes the RPM LED states and the RPM front panel Installing a Second RPMRPM Label and LEDs Section Label DescriptionInstalling Switch Fabric Modules SFMs SFM Front Panel and LEDs Illustrates the SFM front panel and LEDsLine Card Cable Management Systems Connecting the Console and Auxiliary Ports RPM Ports and CablesRPM Ports Pin Signal Input/Output Cable and Adapter Pin AssignmentsAccessing the Console with a DB-9 Adapter Accessing the Console with a DB-25 AdapterAccessing the 10/100 Ethernet Management Port Accessing the Auxiliary Port by ModemLabel Description Chapter Powering Up PreparationSupplying Power AC Supplying Power DCBooting to the CLI Prompt Booting from the Bootuser PromptPowering Up Removing and Replacing Components Removing and Replacing Fan TraysRemoving and Replacing AC Power Supplies Removing and Replacing ComponentsInstalling and Maintaining the E1200i System Removing and Replacing DC Power Supplies Remove an AC Power Supply in a non-redundant installationRemove an AC Power Supply in a redundant installation Installing and Maintaining the E1200i System Remove a DC Power Supply Removing and Replacing RPMs, Line Cards, or SFMs Removing and Replacing line cards or RPMsTo remove and replace E1200i line card or RPM modules Removing and Replacing SFMs To remove and replace an SFMNo linecard Removing and Replacing the Air Filter To remove and replace the air filterRemoving and Replacing Components Appendix a Using a Flash Memory Card External Flash Memory Card OverviewInserting the External Flash Memory Card Formatting an External Flash Card To install the flash memory cardRemoving the External Flash Memory Card To remove the flash memory cardCommand Syntax Command Mode Purpose Copying Files to the External FlashDisplaying Files Stored on the External Flash Page System Boot Process Booting from the Bootuser PromptTo configure the chassis from the Bootuser prompt Step CommandShow boot selector Step Command TaskShow bootvar View the Management interface’s physical settings Auto-negotiationPort Step CommandTask Show default-gateway Default-gateway ip-addressReload System Boot Appendix C Alarms Power Supplies and Alarms SFMs and Alarms Alarms E1200i AC Chassis Physical Design Appendix D System SpecificationsE1200i AC System Power Requirements This appendix contains two major sectionsSystem Specifications E1200i DC System Power Requirements E1200i DC Chassis Physical DesignAgency Compliance Environmental SpecificationsOperating Specifications Non-operatingSafety Standards and Compliance Agency Certifications Japan Vcci Compliance for Class a EquipmentKorea MIC certification Electromagnetic Emissions ImmunityProduct Recycling and Disposal European Weee symbol System Specifications Appendix E Technical Support This appendix contains these major sectionsAccessing iSupport Services Support Policies section of iSupportConsole captures showing the error messages Output from the show tech-supportnon-paged command ThisOutput from the show logging eventlog unit command, where Console captures showing the troubleshooting steps takenRequesting a Hardware Replacement To request replacement hardware, follow these stepsIndex FPC Asic104 Index Installing and Maintaining the E1200i System 105