Enterasys Networks CM Version 1.0 manual Getting Help, Support@enterasys.com

Getting Help

Getting Help

For additional support related to the DC power supply or this document, contact Enterasys Networks using one of the following methods:

World Wide Web	http://www.enterasys.com/support
	1-800-872-8440 (toll-free in U.S. and Canada)
	For the Enterasys Networks Support toll-free number in your country:
Phone	http://www.enterasys.com/support
	support@enterasys.com
Internet mail	To expedite your message, please type [X-Router]in the subject line.

To send comments or suggestions concerning this document to the Technical Publications Department:

techpubs@enterasys.com

To expedite your message, include the document Part Number in the Email message.

Before contacting Enterasys Networks for technical support, have the following information ready:

•Your Enterasys Networks service contract number

•A description of the failure

•A description of any action(s) already taken to resolve the problem (for example, changing mode switches or rebooting the unit)

•The serial and revision numbers of all involved Enterasys Networks products in the network

•A description of your network environment (such as layout, cable type, other relevant environmental information)

•Network load and frame size at the time of trouble (if known)

•The device history (for example, if you have returned the device before, or if this a recurring problem)

•Any previous Return Material Authorization (RMA) numbers

Matrix X Router DC Power Supply Installation Guide xv