Castelle OfficeDirect Storage Server manual Troubleshooting, Problem, Recommendation

Page 37

Chapter

Troubleshooting

WINDOWS

Problem 1:

The Storage Server Utility doesn't list any Storage Servers.

Recommendation 1:

Check the following:

1.The Storage Server is properly installed, LAN connections are OK, power is ON.

2.If your LAN has a router, confirm that your PC and the Storage Server are on the same network segment.

3.Confirm that your PC has the TCP/IP network protocol loaded. From the Start Menu, select Settings>Control Panel>Network. If an entry for TCP/IP -> Network card is not listed, add by selecting Add>Protocol >Microsoft >TCP/ IP. You then need to select the new entry (TCP/IP -> Network card), click Properties, and configure the IP Address tab. If your LAN has a DHCP Server, select Obtain an IP Address automatically. Otherwise, select Specify an IP Address, and enter values for IP Address and Subnet Mask. The IP Address range commonly used is 192.168.0.1 to

Image 37

Contents User’s Guide Plug-&-forget Network Storage SolutionCastelle UK Headquarters Castelle Corporate HeadquartersTechnical Support Castelle North America SalesFCC Statement Safety InformationCE Marking Warning Contents About your Storage Server Package Contents Storage Server FeaturesConnections and Components What YOU’LL NeedRear Panel Front Panel LEDs LEDsBuzzer SpecificationsSetting UP the Hardware Installation and SetupRequirements Software Installation Storage Server Setup Using WindowsUsing the Storage Server Utility Server Setup Screen DataServer Name CommentObtain an IP Enable Dhcp ServerAddress AutomaticallyMicrosoft Networking Storage Server Setup Using MacintoshApple Networking HTTP//192.168.0.2 Connecting to the Storage ServerPrinter Setup for Macintosh Storage Server Setup with Faxpress FAX Servers Storage Server Setup with Officedirect Messaging SERVER.100Verview AdministrationWeb Interface Connecting to the Storage ServerWindows Users RememberJavaScript Support Other Users ConfigurationMain Menu System Storage Management GroupUtilities StatusTerminology Managing SHARES, GROUPS, and UsersGroups SharesSpecial Shares, Groups & Users AdminShares & Folders Share name matches Drive Name Public share Spool folderNested Shares Multiple Access RightsGuest Task Procedure Common Administrative TasksConfigure Backup data onServer ShutdownTCP/IP Setup Windows Client SetupAdd ProtocolMicrosoftTCP/IPOK Dhcp Client ConfigurationNetwork Logon Changing your Windows Logon Password ManagementUsing the Storage Servers Storage Do not delete these files Using the Storage Servers PrinterUsing the Storage Servers Storage Accessing Disk Storage Macintosh Client SetupSelect AppleControl PanelTCP/IP Changing Your Password Using the Storage Servers PrinterProblem TroubleshootingRecommendation Storage Server Utility doesnt list any Storage ServersProblem Print job does not print. No error message is diplayed Storage Servers printer is not listed on my Mac Can’t connect to the Storage Server to configure itPrinter does not work at all, or does not work properly