Castelle OfficeDirect Storage Server manual Print job does not print. No error message is diplayed

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WINDOWS

4.If you DO have a router, check that your Gateway IP Address is set correctly. Ask your LAN administrator for the correct value.

Problem 4:

When I click on the Storage Server icon in Network Neighbor- hood, I get prompted for a password.

Recommendation 4:

This can happen in the following situations:

1.The Logon name you use on your PC is recognized by the Storage Server, but the password is not. Simply enter your Storage Server password, or make your Windows password the same as the Storage Server password.

2.The logon name you used on your PC is NOT recognized by the Storage Server, and was converted to guest, with guest access rights. Ask the Storage Server Administrator to create a user name for you. (Use the same name as on your PC.)

3.You do NOT have access permission for this share. Ask the Storage Server Administrator to grant you access.

NOTE: Windows uses the Computer name, as shown on Control Panel> Network>Identification, as the default Login Name.

Problem 5:

When using the Web interface, some of the data will not fit on the screen, and there is no scrollbar.

Recommendation 5:

This will only happen if you use extra large fonts, either in your Browser or in Windows. You must reduce the font size:

1.In your Browser, select View>Fonts to change the font size.

2.In Windows, use Control Panel>Display>Settings> Advanced to change the font size. Either of the 2 standard settings - Small or Large (125%) - should work.

Problem 6:

A print job does not print. No error message is diplayed.

Recommendation 6:

TROUBLESHOOTING 37

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Contents User’s Guide Plug-&-forget Network Storage SolutionCastelle North America Sales Castelle Corporate HeadquartersCastelle UK Headquarters Technical SupportSafety Information FCC StatementCE Marking Warning Contents About your Storage Server Package Contents Storage Server FeaturesWhat YOU’LL Need Connections and ComponentsRear Panel Front Panel LEDs LEDsBuzzer SpecificationsInstallation and Setup Setting UP the HardwareRequirements Storage Server Setup Using Windows Software InstallationUsing the Storage Server Utility Comment Setup Screen DataServer Server NameAutomatically Enable Dhcp ServerObtain an IP AddressStorage Server Setup Using Macintosh Microsoft NetworkingApple Networking HTTP//192.168.0.2 Connecting to the Storage ServerPrinter Setup for Macintosh Storage Server Setup with Faxpress FAX Servers Storage Server Setup with Officedirect Messaging SERVER.100Verview AdministrationRemember Connecting to the Storage ServerWeb Interface Windows UsersJavaScript Support Configuration Other UsersMain Menu Status Storage Management GroupSystem UtilitiesShares Managing SHARES, GROUPS, and UsersTerminology GroupsShare name matches Drive Name Public share Spool folder AdminSpecial Shares, Groups & Users Shares & FoldersMultiple Access Rights Nested SharesGuest Task Procedure Common Administrative TasksShutdown Backup data onConfigure ServerTCP/IP Setup Windows Client SetupAdd ProtocolMicrosoftTCP/IPOK Dhcp Client ConfigurationNetwork Logon Changing your Windows Logon Password ManagementUsing the Storage Servers Storage Do not delete these files Using the Storage Servers PrinterUsing the Storage Servers Storage Macintosh Client Setup Accessing Disk StorageSelect AppleControl PanelTCP/IP Changing Your Password Using the Storage Servers PrinterStorage Server Utility doesnt list any Storage Servers TroubleshootingProblem RecommendationProblem Print job does not print. No error message is diplayed Storage Servers printer is not listed on my Mac Can’t connect to the Storage Server to configure itPrinter does not work at all, or does not work properly