Avocent KVM over IP switch user manual Troubleshooting

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8/16 PS/2 KVM over IP switch

IP-KVM functionality click on the button Reset as displayed in Figure 6-34.

Warning

1.Only the super user is allowed to reset the IP-KVM.

2.Virtual Media function is not available for 8/16 port PS/2 KVM over IP switch.

7.Troubleshooting

1.Ensure that all cables are well seated. Label all of cables with the number for each respective computer to avoid confusion.

2.The recommended VGA cable of PC port distance is 5 meters maximum without ghosting and degradation. Normally, the cable length is based on driver capacity of your VGA card. If you need longer VGA cable, please use VGA extender to accomplish your applications.

3.The recommended PS/2 cable of PC port distance is 5 meters maximum. Normally, the cable length is based on driver capacity of your motherboard PS/2 port. If you need longer PS/2 cable, please use PS/2 extender to accomplish your applications.

4.The Power Jack polarity is center positive and the power adapter need be DC5V, 2.5A.

5.Don’t press any keys on the keyboard while the selected computer is booting up. Otherwise, it might cause the keyboard error or keyboard is not detected at PC side.

6.The computer boot up fine, but keyboard doesn’t work

zMake sure the keyboard works when directly plugged into the computer.

zTry a different keyboard, but use only 101, 102 or 104-key keyboard.

7.The Mouse is not detected during PC boot up.

zMake sure the mouse works when directly plugged into the computer.

zMake sure the mouse is a true PS/2 mouse. A combo mouse will work just as long as it is set for PS/2 mode with the correct adapter. Try a different mouse.

zAvoiding moving the mouse or pressing the mouse buttons when switching ports or during boot up process.

zAvoiding switching ports during shutting down the PC process.

zWhen you switch one PC port to another PC port, the best scan time setting need to be set to 5 sec. or more. Normally, the VGA monitor change one resolution mode to another will take one or two seconds. So, the scan time is not recommended to below 5 seconds.

8.The power switch is off, but the switch still works fine or power adapter is unplugged from the switch, but the switch still works fine.

KVM Switch unit draws the power source from power adapter and all PC’s PS/2 port. Some PC’s PS/2 port can support enough power for the switch, but some PC’s PS/2 port (like laptop, notebook computer…etc.) is unable to supply enough power for the switch. In order to make sure the system can work steadily, please do not set power switch to off state or remove the power adapter from the switch.

9.If forgetting the “ password ” you typed, please contact your supplier.

10.The remote mouse doesn’t work or is not synchronous

Make sure the mouse settings in PS/2 IP-KVM switch match the mouse model. There are some circumstances where the mouse synchronization process could behave incorrectly, refer to Section 5.4.3 for further explanation.

11. Login on PS/2 IP-KVM switch fails.

Was the correct combination of user and password given? On delivery, the user ” super ” has the password ”PS/2 IP-KVM switch” depending on the actual device. Moreover your browser must be

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Contents Rev USER’S ManualTable of Contents Menu Options Video modes Quick Installation GuideInstallation Initial IP configurationRemote Console Web interface16 PS/2 KVM over IP switch When the server is up and running When the sever is deadIntroduction Features Package contents Model No port PS/2 IP-KVM switch Port PS/2 IP-KVM switch Technical specifications Model NoVGA Cable System requirement Model No Ports PS/2 IP-KVM switchModel No Ports PS/2 IP-KVM switch Cable diagrams PS/2 CablePS/2 to DB9 adapter Optional Step Hardware installationConnecting PS/2 IP-KVM switch to the host system Operation OverviewLocal console Internet Connecting the External Reset/Power Option PS/2 IP-KVM switch Setup Tool ConfigurationInitial Configuration Initial configuration via Dhcp serverIP-KVM switch setup tool AuthenticationIP address Initial configuration via serial consoleIP autoconfiguration Keyboard, Mouse and Video configurationAuto mouse speed and mouse synchronization 3.1 PS/2 IP-KVM switch keyboard settingsRemote Mouse Settings Host system mouse settingsSpecial Mouse Driver Windows XP Mouse SettingsSingle and Double Mouse Mode Recommended Mouse SettingsUsage PrerequisitesTelnet PC port LED Indication ¾ The Membrane Buttons Port PS/2 IP-KVM Switch¾ Reset Button Bank Bank button and PC 8/16 8/16 button Keyboard Hot Key Commands¾ 7-Segment Bank LED Indication To get out of Auto Scan Mode, Press any key or Space bar To select PC portHot Plug Daisy Chain ConnectionOn Screen Display Operation 16 PS/2 KVM over IP switch Login screen Login into the PS/2 IP-KVM switch and logoutMain NavigationRemote Console General description Logout from the PS/2 IP-KVM switchRemote Console Control Bar Main WindowMonitor Only Exclusive AccessMouse Handling ScalingLocal Cursor Video SettingsBrightness PhaseReset this Mode Reset all ModesSave changes Undo ChangesSoft Keyboard 14. Remote Console Confirmation Dialog Remote Console Status LineMenu Options Remote Control KVM Console16 PS/2 KVM over IP switch Users And Groups Change PasswordUser Console KVM Settings15. User Console Settings Part 16 PS/2 KVM over IP switch Keyboard/Mouse 17. Keyboard and Mouse SettingsVideo 18. Video SettingsNetwork 4Device Settings16 PS/2 KVM over IP switch 20. Dynamic DNS Dynamic DNS16 PS/2 KVM over IP switch 22. Device Security SecurityCertificate 23. Certificate Settings24. SSL Certificate Upload 25. Serial Port Serial Port16 PS/2 KVM over IP switch 27. Date and Time Date And Time29. Event Log Event Log16 PS/2 KVM over IP switch Board Summary Device Information32. Event Log List Reset Functions33. Update Firmware Update Firmware34. Unit Reset Unit ResetTroubleshooting CE Certificate CertificatesPin Assignments Single port PS/2 KVM over IP Key Codes Table B.1 Key Names Video Modes
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