Introduction
Installation Troubleshooting Glossary License
Do not open the VoIP cable modem. Refer all service to your cable service provider.
Wipe the VoIP cable modem with a clean, dry cloth. Never use cleaning fluid or similar chemicals. Do not spray cleaners directly on the unit or use forced air to remove dust.
Caution
Contact your cable service provider before connecting your VoIP cable modem to your existing telephone wiring. Do not connect the telephone wire to a traditional telephone (PSTN) service.
Signing Up for Service
You must sign up with a cable service provider to access the Internet and other online services.
To activate your service, call your local cable service provider.
To receive data service, you need to provide the MAC address printed on the bar code label marked CM HFC MAC ID on the bottom of the cable modem. You can record it here:
00 : ______ : ______ : ______ : ______ : ______
To receive telephone service, you need to provide the MAC address printed on the bar code label marked MTA MAC ID on the bottom of the cable modem. You can record it here:
00 : ______ : ______ : ______ : ______ : ______
P/N:
CUSTOMER S/N: BCDFGHJKLMNP
S/N: PPPPMMYJJJSSSSSCAABBCCCC
HFC MAC ID: ABCDEF012345
USB CPE MAC ID: ABCDEF012345
MTA MAC ID: ABCDEF012345
MODEM NUMBER: 2345
You should ask your cable service provider the following questions:
•
•
Do you have any special system requirements?
When can I begin to use my VoIP cable modem?
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