Motorola SBV5120 manual Contact Us, If you own your SURFboard VoIP cable modem

Page 51

Troubleshooting

Glossary License

Contact Us

For information about customer service, technical support, or warranty claims, see the Regulatory, Safety, Software License, and Warranty Information card provided with your SURFboard VoIP cable modem.

In the United States and Canada, if you need assistance while working with the SURFboard VoIP cable modem and related equipment supplied by Motorola:

If you rent or lease your SURFboard VoIP cable modem

Contact your cable service provider.

If you own your SURFboard VoIP cable modem

Call 1-877-466-8646for technical and warranty support. Support is available 24 hours a day, seven days a week.

For answers to typical questions, see “Frequently Asked Questions” on page 47.

For information about Motorola consumer cable products, education, and support, visit www.motorola.com/ broadband/consumers.

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SBV5120 Series VoIP Cable Modem User Guide

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Contents User Guide SBV5120 Series VoIP Cable Modem Introduction Installation Troubleshooting Glossary FCC Compliance Class B Digital Device IiiCanada Industry Canada IC Contents Better IntroductionEasier FasterKey Light Flashing Top and Front PanelRear Panel Before You BeginAlways make the wall connection first PrecautionsSigning Up for Service Computer System Requirements Ethernet CardUSB Connection Cabling and Startup for a Single User Installation and Configuration OverviewUSB Setting Up a USB Driver Setting Up a USB Driver in Windows Introduction Installation Troubleshooting Glossary License Select The updated driver... and click Next Introduction Installation Troubleshooting Glossary License Setting Up a USB Driver in Windows Me Setting Up a USB Driver in Windows Introduction Installation Troubleshooting Glossary License Introduction Installation Troubleshooting Glossary License Setting Up a USB Driver in Windows XP Configuring TCP/IP Configuring TCP/IP in Windows 95, 98, or Windows Me Click Obtain an IP address automatically Configuring TCP/IP in Windows Introduction Installation Troubleshooting Glossary License Introduction Installation Troubleshooting Glossary License Introduction Installation Troubleshooting Glossary License Configuring TCP/IP in Windows XP Introduction Installation Troubleshooting Glossary License Introduction Installation Troubleshooting Glossary License Verifying the IP Address Verifying the IP Address in Windows 2000 or Windows XP Renewing Your IP Address Ethernet and USB Cabling for Multiple UsersEthernet Problem Possible Solutions TroubleshootingSend Online Front-Panel Lights and Error ConditionsRemoving the USB Driver from Windows 98 or Windows Me Removing the USB DriverIntroduction Installation Troubleshooting Glossary License Removing the USB Driver from Windows Click SettingsIntroduction Installation Troubleshooting Glossary License Click My Computer Click UninstallClick Remove Driver Removing the USB Driver from Windows XP Introduction Installation Troubleshooting Glossary License Introduction Installation Troubleshooting Glossary License Click My Computer If you own your SURFboard VoIP cable modem Contact UsFrequently Asked Questions What do I do if my SURFboard VoIP cable modem stops working? What type of technical support is available?Docsis GlossarySURFboard Cable Modems Software LicenseGovernment Restricted Rights Visit our website at
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