Motorola SBV5120 manual What type of technical support is available?

Page 53

Troubleshooting

Glossary License

QWhat type of technical support is available?

AFor questions about your Internet service, connection, or VoIP cable modem, contact your cable service provider.

QWhat do I do if my SURFboard VoIP cable modem stops working?

A“Troubleshooting” on page 34 provides tips to diagnose problems and simple solutions. If you continue to have problems, contact your cable service provider or Motorola as described in “Contact Us” on page 46.

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SBV5120 Series VoIP Cable Modem User Guide

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Contents User Guide SBV5120 Series VoIP Cable Modem Introduction Installation Troubleshooting Glossary FCC Compliance Class B Digital Device IiiCanada Industry Canada IC Contents Easier IntroductionFaster BetterKey Light Flashing Top and Front PanelRear Panel Before You BeginAlways make the wall connection first PrecautionsSigning Up for Service USB Connection Computer System RequirementsEthernet Card Cabling and Startup for a Single User Installation and Configuration OverviewUSB Setting Up a USB Driver Setting Up a USB Driver in Windows Introduction Installation Troubleshooting Glossary License Select The updated driver... and click Next Introduction Installation Troubleshooting Glossary License Setting Up a USB Driver in Windows Me Setting Up a USB Driver in Windows Introduction Installation Troubleshooting Glossary License Introduction Installation Troubleshooting Glossary License Setting Up a USB Driver in Windows XP Configuring TCP/IP Configuring TCP/IP in Windows 95, 98, or Windows Me Click Obtain an IP address automatically Configuring TCP/IP in Windows Introduction Installation Troubleshooting Glossary License Introduction Installation Troubleshooting Glossary License Introduction Installation Troubleshooting Glossary License Configuring TCP/IP in Windows XP Introduction Installation Troubleshooting Glossary License Introduction Installation Troubleshooting Glossary License Verifying the IP Address Verifying the IP Address in Windows 2000 or Windows XP Renewing Your IP Address Ethernet and USB Cabling for Multiple UsersEthernet Problem Possible Solutions TroubleshootingSend Online Front-Panel Lights and Error ConditionsRemoving the USB Driver from Windows 98 or Windows Me Removing the USB DriverIntroduction Installation Troubleshooting Glossary License Removing the USB Driver from Windows Click SettingsIntroduction Installation Troubleshooting Glossary License Click My Computer Click UninstallClick Remove Driver Removing the USB Driver from Windows XP Introduction Installation Troubleshooting Glossary License Introduction Installation Troubleshooting Glossary License Click My Computer If you own your SURFboard VoIP cable modem Contact UsFrequently Asked Questions What do I do if my SURFboard VoIP cable modem stops working? What type of technical support is available?Docsis GlossarySURFboard Cable Modems Software LicenseGovernment Restricted Rights Visit our website at
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