Multitech FR3060, 3100 manual Service, To log on to the Multi-Tech BBS

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MultiFRAD 3000-Series User Guide

Service

If your tech support specialist decides that service is required, your MultiFRAD may be sent (freight prepaid) to our factory. Return shipping charges will be paid by Multi-Tech Systems.

Include the following with your MultiFRAD:

•a description of the problem.

•return billing and return shipping addresses.

•contact name and phone number.

•check or purchase order number for payment if the MultiFRAD is out of warranty. (Check with your technical support specialist for the standard repair charge for your MultiFRAD).

•if possible, note the name of the technical support specialist with whom you spoke.

If you need to inquire about the status of the returned product, be prepared to provide the serial number of the product sent.

Send your MultiFRAD to this address:

MULTI-TECH SYSTEMS, INC.

2205 WOODALE DRIVE

MOUNDS VIEW, MINNESOTA 55112

ATTN: SERVICE OR REPAIRS

You should also check with the supplier of your MultiFRAD on the availability of local service and/or loaner units in your part of the country.

The Multi-Tech BBS

For customers who do not have Internet access, Multi-Tech maintains a bulletin board system (BBS) that mirrors its FTP site. Information available from the BBS includes new product information, product upgrade files, and problem-solving tips. The phone number for the Multi-Tech BBS is (800) 392-2432 (USA and Canada) or (612) 785-3702 (international and local).

The BBS can be accessed by any asynchronous modem operating at 1200 bps to 33,600 bps at a setting of 8 bits, no parity, and 1 stop bit (8-N-1).

To log on to the Multi-Tech BBS

1.Set your communications program to 8-N-1.

2.Dial our BBS at (800) 392-2432 (USA and Canada) or (612) 785-3702 (international and local).

3.At the prompts, type your first name, last name, and password; then press ENTER. If you are a first time caller, the BBS asks if your name is spelled correctly. If you answer yes, a questionnaire appears. You must complete the questionnaire to use the BBS on your first call.

4.Press ENTER until the Main Menu appears. From the Main Menu you have access to two areas: the Files Menu and News. For help on menu commands, type ?.

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Contents Models FR3060/3100 User Guide User Guide Contents Appendices Introduction and Description Introduction Preview of this GuideRouter Management Front Panel Description Composite LinkVoice/Fax Channels 1 Power Connector Frame Ground GND ConnectorInternal Composite Link T1 DSU Connector Monitor XMT/RCV ConnectorChannels 3 10 Connectors Voice/Fax Channels 1 8 ConnectorsTechnical Specifications Command PortChannel Connectors Ethernet PortInstallation Safety Warnings Unpacking your MultiFRADCabling your MultiFRAD PC or Terminal UnitsMultiFRAD 3000-Series User Guide Software Loading and Configuration Loading your Software Software Loading and Configuration MultiFRAD 3000-Series User Guide Software Loading and Configuration MultiFRAD 3000-Series User Guide Software Loading and Configuration MultiFRAD 3000-Series User Guide Software Loading and Configuration MultiFRAD 3000-Series User Guide MultiFRAD Software Before You Begin Setup Menu IP Setup MultiFRAD Software IPX Setup MultiFRAD Software Spanning Tree Setup Statistics IP Statistics IPX Port Statistics STP Spanning Tree Port Statistics Snmp Statistics WAN Statistics PPP Statistics Data Port Statistics Frame Relay Statistics MultiFRAD 3000-Series User Guide WAN Port Setup Point to Point Setup Frame Relay Setup MultiFRAD 3000-Series User Guide MultiFRAD Software MultiFRAD 3000-Series User Guide Frame Relay Network Data Port Configuration Remote Configuration Modem-Based Remote Configuration Procedure Remote Configuration MultiFRAD 3000-Series User Guide Remote Configuration MultiFRAD 3000-Series User Guide Router Management MultiFRAD Telnet Server Menu MultiFRAD Configuration Remote User DatabaseWEB Browser Management Router Management MultiFRAD 3000-Series User Guide Warranty, Service and Tech Support Limited Warranty On-line Warranty RegistrationContacting Tech Support via E-mail Tech SupportRecording MultiFRAD Information To log on to the Multi-Tech BBS ServiceMulti-Tech BBS To Download a file If you know the file nameAbout the Internet About the Multi-Tech Fax-Back ServiceAbout CompuServe Appendices Appendix a Cabling Diagrams Command Port Cable LAN CablesTrunk Cable RS232C/V.24 * Link CableRemote Configuration Cable Command PortAppendix B Regulatory Information Appendix C Network Overview Figure B-1. OSI Protocol StackPacket Network Address Internet Protocol IPIP Addressing MultiFRAD 3000-Series User Guide Glossary MultiFRAD 3000-Series User Guide Glossary MultiFRAD 3000-Series User Guide Glossary MultiFRAD 3000-Series User Guide Glossary MultiFRAD 3000-Series User Guide Glossary MultiFRAD 3000-Series User Guide Glossary Subscriber Loop See Local loop Glossary MultiFRAD 3000-Series User Guide Index LEDs Index Telnet