Multitech 3100, FR3060 Recording MultiFRAD Information, Contacting Tech Support via E-mail

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Chapter 7 - Warranty, Service and Tech Support

Tech Support

Multi-Tech has an excellent staff of technical support personnel available to help you get the most out of your Multi-Tech product. If you have any questions about the operation of this unit, call 1-800-972- 2439. Please fill out the MultiFRAD information (below), and have it available when you call. If your MultiFRAD requires service, the tech support specialist will guide you on how to send in your equipment (refer to the next section).

Recording MultiFRAD Information

Please fill in the following information on your MultiFRAD. This will help tech support in answering your questions. (The same information is requested on the Warranty Registration Card.)

Model No.: _________________________

Serial No.: _________________________

Software Version: ____________________

The model and serial numbers are on the bottom of your MultiFRAD.

Please note the type of external link device that is connected to your MultiFRAD before calling tech support. Also, note the status of your MultiFRAD including LED indicators, screen messages, diagnostic test results, DIP-Switch settings, problems with a specific application, etc. Use the space below to note the status:

________________________________________________________________________________________________________

________________________________________________________________________________________________________

________________________________________________________________________________________________________

________________________________________________________________________________________________________

______________________________________________________________________________________________________________

______________________________________________________________________________________________________

______________________________________________________________________________________________________________

______________________________________________________________________________________________________

Contacting Tech Support via E-mail

If you prefer to receive service on-line, via the internet, you can contact Tech Support via e-mail at the following address:

http://www.multitech.com/_forms/email_tech_support.htm

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Contents Models FR3060/3100 User Guide User Guide Contents Appendices Introduction and Description Preview of this Guide IntroductionRouter Management Composite Link Front Panel DescriptionVoice/Fax Channels 1 Monitor XMT/RCV Connector Power ConnectorFrame Ground GND Connector Internal Composite Link T1 DSU ConnectorVoice/Fax Channels 1 8 Connectors Channels 3 10 ConnectorsEthernet Port Technical SpecificationsCommand Port Channel ConnectorsInstallation Unpacking your MultiFRAD Safety WarningsPC or Terminal Units Cabling your MultiFRADMultiFRAD 3000-Series User Guide Software Loading and Configuration Loading your Software Software Loading and Configuration MultiFRAD 3000-Series User Guide Software Loading and Configuration MultiFRAD 3000-Series User Guide Software Loading and Configuration MultiFRAD 3000-Series User Guide Software Loading and Configuration MultiFRAD 3000-Series User Guide MultiFRAD Software Before You Begin Setup Menu IP Setup MultiFRAD Software IPX Setup MultiFRAD Software Spanning Tree Setup Statistics IP Statistics IPX Port Statistics STP Spanning Tree Port Statistics Snmp Statistics WAN Statistics PPP Statistics Data Port Statistics Frame Relay Statistics MultiFRAD 3000-Series User Guide WAN Port Setup Point to Point Setup Frame Relay Setup MultiFRAD 3000-Series User Guide MultiFRAD Software MultiFRAD 3000-Series User Guide Frame Relay Network Data Port Configuration Remote Configuration Modem-Based Remote Configuration Procedure Remote Configuration MultiFRAD 3000-Series User Guide Remote Configuration MultiFRAD 3000-Series User Guide Router Management MultiFRAD Telnet Server Menu Remote User Database MultiFRAD ConfigurationWEB Browser Management Router Management MultiFRAD 3000-Series User Guide Warranty, Service and Tech Support On-line Warranty Registration Limited WarrantyRecording MultiFRAD Information Tech SupportContacting Tech Support via E-mail Multi-Tech BBS ServiceTo log on to the Multi-Tech BBS If you know the file name To Download a fileAbout CompuServe About the Multi-Tech Fax-Back ServiceAbout the Internet Appendices LAN Cables Appendix a Cabling Diagrams Command Port CableRS232C/V.24 * Link Cable Trunk CableCommand Port Remote Configuration CableAppendix B Regulatory Information Figure B-1. OSI Protocol Stack Appendix C Network OverviewPacket Internet Protocol IP Network AddressIP Addressing MultiFRAD 3000-Series User Guide Glossary MultiFRAD 3000-Series User Guide Glossary MultiFRAD 3000-Series User Guide Glossary MultiFRAD 3000-Series User Guide Glossary MultiFRAD 3000-Series User Guide Glossary MultiFRAD 3000-Series User Guide Glossary Subscriber Loop See Local loop Glossary MultiFRAD 3000-Series User Guide Index LEDs Index Telnet