Multitech MT5634ZBA-USB Appendix D Warranty, Service, and Technical Support, Limited Warranty

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Appendix D - Warranty, Service and Tech Support

Appendix D: Warranty, Service, and Technical Support

Limited Warranty

Multi-Tech Systems, Inc. (MTS) warrants that this product will be free from defects in material or workmanship for a period of ten years from the date of purchase or, if date of purchase is not provided, ten years from the date of shipment (limited to customers in the U.S., Canada, Mexico, and United Kingdom). For customers in all other countries, due to certain legal restrictions, MTS warrants that this product will be free from defects in material or workmanship for a period of five years from the date of purchase or, if date of purchase is not provided, five years from the date of shipment, unless otherwise limited or prohibited by law.

MTS MAKES NO OTHER WARRANTY, EXPRESSED OR IMPLIED, AND ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED.

This warranty does not apply to any products that have been damaged by lightning storms, water, or power surges, or that have been neglected, altered, abused, used for a purpose other than the one for which they were manufactured, repaired by the customer or any party without MTS’s written authorization, or used in any manner inconsistent with MTS’s instructions.

MTS’s entire obligation under this warranty shall be limited (at MTS’s option) to repair or replacement of any products that prove to be defective within the warranty period, or, at MTS’s option, issuance of a refund of the purchase price. Defective products must be returned by Customer to MTS’s factory with transportation prepaid.

MTS WILL NOT BE LIABLE FOR CONSEQUENTIAL DAMAGES AND UNDER NO CIRCUMSTANCES WILL ITS LIABILITY EXCEED THE PURCHASE PRICE FOR DEFECTIVE PRODUCTS.

Online Warranty Registration

If you have access to the World Wide Web, you can register your Multi-Tech product online at the following URL:

http://www.multitech.com/register

Service

If you are outside the USA, your local distributor of Multi-Tech products usually offers the quickest and most economical repair option. If necessary, you may send your modem to our Mounds View factory in the USA. A modem that is shipped to us from outside the USA must have a Returned Materials Authorization (RMA) and shipping instructions. To return a modem for repair from inside the USA, no RMA is required; simply send it to us freight prepaid. Include a description of the problem, a return shipping address, and a check or purchase order for out-of-warranty repairs.

Please send modems that require repairs to the following address:

Multi-Tech Systems, Inc.

2205 Woodale Drive

Mounds View, MN 55112

Attn: Repair

If you are shipping from outside the USA, please contact our Repair Department for an RMA prior to your shipment. You can contact us by telephone at +(612) 785-3500 or by fax at +(612) 785-9874.

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Contents User Guide Trademarks Record of RevisionsContents Index Introduction and Description Product Description IntroductionUniversal Serial Bus USB MT5634ZBA-USB User GuideIntroduction and Description What Is in Your Modem Package?MT5634ZBA-USB User Guide Quick Start What You Will Need Safety WarningsWe supply You supplyQuick Start Assemble the ModemInstall the Software Line Connection Connect the Modem to Your SystemPhone Connection USB ConnectionTest Your Modem Select the ModemFeatures Features What Can You Do with Your Modem?Data Required Equipment FaxComputer Telephone LineConnecting to the Telephone Line Line Connecting to the Computer USBConnecting to a Telephone Set Phone ConnectionsFront panel Front PanelMT5634ZBA-USB User Guide AT Commands, S-Registers and Result Codes AT Commands AT Command Summary Echo Command Mode Characters Command DS=n Dial Stored Telephone NumberMonitor Speaker Volume Echo Online Data CharactersReturn Online to Data Mode Monitor Speaker ModeResult Codes Enable/Disable Command Sr=n Set Register ValueCommand Xn Result Code Selection MT5634ZBA-USB User Guide Command Vn Result Code FormatCommand Yn Long Space Disconnect Modem ResetCommand &Gn V.22bis Guard Tone Control Load Factory SettingsCommunications Mode Asynchronous Communications ModeDisplay Current Settings MT5634ZBA-USB User Guide Command &Tn V.54 Test CommandsCommand &Wn Store Current Configuration Select Stored Configuration for Hard ResetModem Port Flow Control Error Correction Mode SelectionData Buffer Control Break ControlCommand %Cn Data Compression Control Inactivity TimerCommand %DCnAT Command Control Protocol Result CodeEnter Setup Password Command %En Fallback and Fall Forward ControlCommand #S=x Store Setup Password Command%%%ATCRRemote Configuration Escape SequenceRegisters S37 S38Rates K56flex Rates S43 S42S48 S89Terse Verbose Description Result CodesMT5634ZBA-USB User Guide Remote Configuration Basic Procedure SetupChanging the Setup Password Changing the Remote Escape Character Remote ConfigurationMT5634ZBA-USB User Guide Troubleshooting Modem Does Not Respond to Commands None of the Indicators LightModem Dials But Cannot Connect TroubleshootingModem Disconnects While Online Modem Cannot Connect When AnsweringModem Doesn’t Work with Caller ID Fax and Data Software Can’t Run at the Same TimeAppendixes FCC Regulations for Telephone Line Interconnection Appendix a Regulatory ComplianceIndustry Canada Class B StatementFAX Branding Statement Canadian Limitations NoticeEuropean Directives International Modem RestrictionsNew Zealand Telecom Warning Notice Appendix B Technical Specifications Carrier Frequencies ConnectorsITU-T ITU-T V.32bis/V.32 Carrier FrequenciesIndicators DiagnosticsDimensions WeightIntroduction Appendix C Loopback Tests Local Analog Loopback Test V.54 Loop Figure C-1. Local analog loopback test Test ProcedureAppendix C Loopback Tests Remote Digital Loopback Test V.54 LoopLocal Digital Loopback Test V.54 Loop Figure C-3. Local digital loopback test Test ProcedureLimited Warranty Appendix D Warranty, Service, and Technical SupportOnline Warranty Registration ServiceMulti-Tech BBS Technical SupportTo Log on to the Multi-Tech BBS To Download a FileAbout the Internet About the Multi-Tech Fax-Back ServiceIndex Index MT5634ZBA-USB User Guide
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