Multitech MT5634ZBA-USB manual Technical Support, To Log on to the Multi-Tech BBS

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MT5634ZBA-USB User Guide

Technical Support

Multi-Tech Systems has an excellent staff of technical support personnel available to help you get the most out of your Multi-Tech product. If you have any questions about the operation of this unit, please call (800) 972-2439 (USA and Canada) or (612) 785-3500 (international and local). Please have modem information available. You can also contact Technical Support via the following URL:

http://www.multitech.com/_forms/email_tech_support.htm.

The Multi-Tech BBS

For customers who do not have Internet access, Multi-Tech maintains a bulletin board system (BBS) that mirrors its FTP site. Information available from the BBS includes new product information, product upgrade files, and problem-solving tips. The phone number for the Multi-Tech BBS is (800) 392-2432 (USA and Canada) or (612) 785-3702 (international and local).

The BBS can be accessed by any asynchronous modem operating at 1200 bps to 33,600 bps at a setting of 8 bits, no parity, and 1 stop bit (8-N-1).

To Log on to the Multi-Tech BBS

1.Set your communications program to 8-N-1.

2.Dial our BBS at (800) 392-2432 (USA and Canada) or (612) 785-3702 (international and local).

3.At the prompts, type your first name, last name, and password; then press ENTER. If you are a first time caller, the BBS asks if your name is spelled correctly. If you answer yes, a questionnaire appears. You must complete the questionnaire to use the BBS on your first call.

4.Press ENTER until the Main Menu appears. From the Main Menu you have access to two areas: the Files Menu and News. For help on menu commands, type ?.

To Download a File

If you know the file name

1.From the Main Menu, type F to access the Files Menu, then type D.

2.Enter the name of the file you wish to download from the BBS.

3.If a password is required, enter the password.

4.Answer Y or N to the automatic logoff question.

5.Select a file transfer protocol by typing the indicated letter, such as Z for Zmodem (the recommended protocol).

6.If you select Zmodem, the transfer will begin automatically. If you select another protocol, you may have to initiate the transfer yourself. (In most data communications programs, the PAGE DOWN key initiates the download.)

7.When the download is complete, press ENTER to return to the File Menu.

8.To exit the BBS, type G and press ENTER.

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Contents User Guide Record of Revisions TrademarksContents Index Introduction and Description Universal Serial Bus USB IntroductionProduct Description MT5634ZBA-USB User GuideWhat Is in Your Modem Package? Introduction and DescriptionMT5634ZBA-USB User Guide Quick Start We supply Safety WarningsWhat You Will Need You supplyAssemble the Modem Quick StartInstall the Software Phone Connection Connect the Modem to Your SystemLine Connection USB ConnectionSelect the Modem Test Your ModemFeatures What Can You Do with Your Modem? FeaturesData Computer FaxRequired Equipment Telephone LineConnecting to a Telephone Set Phone Connecting to the Computer USBConnecting to the Telephone Line Line ConnectionsFront Panel Front panelMT5634ZBA-USB User Guide AT Commands, S-Registers and Result Codes AT Commands AT Command Summary Monitor Speaker Volume Command DS=n Dial Stored Telephone NumberEcho Command Mode Characters Echo Online Data CharactersResult Codes Enable/Disable Monitor Speaker ModeReturn Online to Data Mode Command Sr=n Set Register ValueCommand Yn Long Space Disconnect MT5634ZBA-USB User Guide Command Vn Result Code FormatCommand Xn Result Code Selection Modem ResetCommunications Mode Load Factory SettingsCommand &Gn V.22bis Guard Tone Control Asynchronous Communications ModeCommand &Wn Store Current Configuration MT5634ZBA-USB User Guide Command &Tn V.54 Test CommandsDisplay Current Settings Select Stored Configuration for Hard ResetData Buffer Control Error Correction Mode SelectionModem Port Flow Control Break ControlCommand %DCnAT Command Control Inactivity TimerCommand %Cn Data Compression Control Protocol Result CodeCommand #S=x Store Setup Password Command %En Fallback and Fall Forward ControlEnter Setup Password Command%%%ATCRRemote Configuration Escape SequenceRegisters S38 S37Rates K56flex Rates S48 S42S43 S89Result Codes Terse Verbose DescriptionMT5634ZBA-USB User Guide Remote Configuration Setup Basic ProcedureChanging the Setup Password Remote Configuration Changing the Remote Escape CharacterMT5634ZBA-USB User Guide Troubleshooting None of the Indicators Light Modem Does Not Respond to CommandsTroubleshooting Modem Dials But Cannot ConnectModem Doesn’t Work with Caller ID Modem Cannot Connect When AnsweringModem Disconnects While Online Fax and Data Software Can’t Run at the Same TimeAppendixes Appendix a Regulatory Compliance FCC Regulations for Telephone Line InterconnectionClass B Statement Industry CanadaCanadian Limitations Notice FAX Branding StatementInternational Modem Restrictions European DirectivesNew Zealand Telecom Warning Notice Appendix B Technical Specifications ITU-T ConnectorsCarrier Frequencies ITU-T V.32bis/V.32 Carrier FrequenciesDimensions DiagnosticsIndicators WeightAppendix C Loopback Tests IntroductionFigure C-1. Local analog loopback test Test Procedure Local Analog Loopback Test V.54 Loop Remote Digital Loopback Test V.54 Loop Appendix C Loopback TestsFigure C-3. Local digital loopback test Test Procedure Local Digital Loopback Test V.54 LoopOnline Warranty Registration Appendix D Warranty, Service, and Technical SupportLimited Warranty ServiceTo Log on to the Multi-Tech BBS Technical SupportMulti-Tech BBS To Download a FileAbout the Multi-Tech Fax-Back Service About the InternetIndex Index MT5634ZBA-USB User Guide
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