Dell R210 II owner manual Troubleshooting an Optical Drive, 107

Page 107

Troubleshooting an Optical Drive

CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

1Try using a different CD or DVD.

2Enter the System Setup program and ensure that the drive’s controller is enabled. See "Entering the System Setup Program" on page 26.

3Run the appropriate online diagnostic test. See "Running the System Diagnostics" on page 111.

4Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.

5Open the system. See "Opening the System" on page 50.

6Ensure that the interface cable is securely connected to the optical drive and to the controller.

7Ensure that a power cable is properly connected to the drive.

8Close the system. See "Closing the System" on page 51.

If the problem is not resolved, see "Getting Help" on page 119.

Troubleshooting Your System

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Contents Dell PowerEdge R210 II Systems February Contents Embedded System Management Using the Boot Manager Navigation KeysOpening and Closing the System IDRAC6 Enterprise Card Optional IDRAC6 Express Card OptionalTroubleshooting Power Supply Troubleshooting a Wet SystemTroubleshooting a Damaged System Troubleshooting the System Battery116 Disabling a Forgotten Password 118111 115Index Contents Keystroke Description Accessing System Features During StartupPower to the system is turned off Front-Panel Features and IndicatorsIndicator, Button, or Icon Description Connector Back-Panel Features and Indicators Guidelines for Connecting External Devices Indicator Indicator Code NIC Indicator CodesDiagnostic Indicator Codes Causes Corrective Action Diagnostic LightsCode Causes Corrective Action Message Causes Corrective Actions System MessagesKeyboard cable connector is Reseat the keyboard cable. If There is no device connected Information only Alert Messages Diagnostics MessagesOther Information You May Need About Your System Choosing the System Boot Mode Using the System Setup Program and Boot ManagerKeys Action Entering the System Setup ProgramResponding to Error Messages Using the System Setup Program Navigation KeysOption Description System Setup OptionsMain Screen Option Description System event log Memory Settings ScreenProcessor Settings Screen Running virtualization software Sata Settings ScreenEmulation Type fields Boot Settings ScreenNot installed in the same boot mode Integrated Devices ScreenNIC2 PCI IRQ Assignments ScreenSerial Device 1=COM1 Serial Device2=COM2 Serial Communication ScreenOS Control default Power Management ScreenKeys prior to enabling this option System Security ScreenOff Exit Screen Delay ImmediateEntering the Boot Manager Boot Manager Screen Using the Boot Manager Navigation KeysSystem Utilities Screen Boot Settings ScreenBoot Mode Bios Boot Mode UefiAssigning a System Password System and Setup Password FeaturesUsing the System Password Using Your System Password to Secure Your System Assigning a Setup Password Using the Setup PasswordDeleting or Changing an Existing System Password Embedded System Management Operating With a Setup Password EnabledDeleting or Changing an Existing Setup Password Entering the BMC Setup Module Baseboard Management Controller ConfigurationEntering the iDRAC6 Configuration Utility IDRAC6 Configuration UtilityUsing the System Setup Program and Boot Manager Recommended Tools Installing System ComponentsInside the System Inside the SystemRemoving the Front Bezel Installing the Front BezelFront Bezel Optional Opening the System Opening and Closing the SystemClosing the System Removing an Optical Drive Optical Drive OptionalRemoving and Installing the Optical Drive Filler Panel Installing an Optical DriveRemoving a Filler Panel Installing a Filler PanelRemoving a 3.5-Inch Hard Drive Hard DrivesRemoving and Installing a 3.5-Inch Hard Drive Installing a 3.5-Inch Hard Drive Removing a 3.5-Inch Hard Drive From a Hard-Drive Carrier Removing a 3.5-Inch Hard Drive From a Hard-Drive Carrier Installing a 3.5-Inch Hard Drive Into a Hard-Drive CarrierRemoving an Expansion Card Expansion Card Installation GuidelinesExpansion Card Installing an Expansion Card Removing an Expansion-Card Riser Expansion-Card RiserRemoving and Installing an Expansion-Card Riser Internal USB Memory Key Installing an Expansion-Card RiserCooling Shroud 10. Removing and Installing a USB Memory KeyRemoving the Cooling Shroud 11. Removing and Installing the Cooling Shroud System Memory Installing the Cooling ShroudGeneral Memory Module Installation Guidelines Memory GB Sample Udimm Memory Configuration Memory Sockets PhysicalMode-Specific Guidelines Installing Memory Modules 12. Removing and Installing a Memory Module Removing Memory Modules Removing a Cooling Fan Cooling Fans13. Removing and Installing a Fan Installing a Cooling FanIDRAC6 Express Card Optional Installing an iDRAC6 Express Card14. Removing and Installing an iDRAC6 Express Card Removing an iDRAC6 Express Card IDRAC6 Enterprise Card Optional Installing an iDRAC6 Enterprise Card15. Removing and Installing an iDRAC6 Enterprise Card Removing an iDRAC6 Enterprise Card Removing a VFlash Media Card Installing a VFlash Media CardVFlash Media Optional ProcessorInstalling System Components 16. Removing and Installing the Heat Sink 17. Removing and Installing a Processor Installing a Processor Removing the Power Supply Power Supply18. Removing and Installing the Power Supply Replacing the System Battery System BatteryInstalling the Power Supply 19. Replacing the System Battery Removing the Control Panel Assembly Control Panel Assembly20. Removing and Installing the Control Panel Removing the System Board Installing the Control Panel AssemblySystem Board Installing System Components 21. Removing and Installing the System Board Installing the System BoardInstalling System Components Troubleshooting External Connections Troubleshooting Your SystemTroubleshooting a USB Device Troubleshooting the Video SubsystemTroubleshooting a NIC Troubleshooting a Serial I/O Device100 Troubleshooting a Wet System101 Troubleshooting a Damaged System102 Troubleshooting the System Battery103 Troubleshooting Power SupplyTroubleshooting System Cooling Problems Troubleshooting a Fan104 Troubleshooting System Memory105 106 Troubleshooting an Internal USB Key107 Troubleshooting an Optical Drive108 Troubleshooting a Hard Drive109 Troubleshooting an Expansion Card110 Troubleshooting the Processor111 Using Online DiagnosticsEmbedded System Diagnostics Features Testing Option Function When to Use the Embedded System DiagnosticsRunning the Embedded System Diagnostics System Diagnostics Testing OptionsViewing Information and Results Using the Custom Test OptionsSelecting Devices for Testing Selecting Diagnostics Options114 115 System Board Jumper Settings DescriptionSystem Board Jumpers 116 System Board Connectors117 System Board Jumpers and Connectors Description118 Disabling a Forgotten Password119 Contacting Dell120 121 Index122 123 Post124 125 126

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