Troubleshooting an Optical Drive
CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
1Try using a different CD or DVD.
2Enter the System Setup program and ensure that the drive’s controller is enabled. See "Entering the System Setup Program" on page 26.
3Run the appropriate online diagnostic test. See "Running the System Diagnostics" on page 111.
4Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
5Open the system. See "Opening the System" on page 50.
6Ensure that the interface cable is securely connected to the optical drive and to the controller.
7Ensure that a power cable is properly connected to the drive.
8Close the system. See "Closing the System" on page 51.
If the problem is not resolved, see "Getting Help" on page 119.
Troubleshooting Your System