Promise Technology 150TX2 user manual Installation Issues, Post-Installation

Page 75

Appendix A: FAQs

Installation Issues

(Capacity, Booting)

Q:Why are some drives recognized by the FastTrak S150 TX2plus Array Setup utilities with only partial capacity?

A:Some hard drives ship with a jumper that reduces the addressable capacity of the drive to prevent problems with older systems that don’t support larger drives. Consult your hard drive documentation to set the jumper so that you can use the full capacity of the drive.

Q:How can I change the system boot sequence in order to boot from the FastTrak S150 TX2plus array?

A:The boot sequence is controlled by the system BIOS. As far as the system BIOS is concerned, the FastTrak S150 TX2plus controller and defined arrays are categorized as a SCSI device. This allows you to set the boot sequence in your BIOS setup utility to boot from SCSI first, rather than IDE.

If there are multiple SCSI add-in controllers in the system, then the boot sequence among them will be determined exclusively by their PCI slot priority. PCI slot #1 will be first, slot #2 second, etc. Put the FastTrak S150 TX2plus controller in the PCI slot where it will be accessed ahead of other SCSI controllers if you want to boot from the array.

Q:How can I change the boot sequence between a PCI SCSI card and the FastTrak S150 TX2plus RAID array?

A:Since all PCI devices are PnP, it is difficult to determine which device is addressed first. Some newer motherboard BIOSes have advanced options that identify devices and allow you to select which device will be assigned resources first. Otherwise you may have to physically switch the device cards on the PCI slots so that the boot device is in the highest priority slot number (see previous question).

Post-Installation

Q: Why can’t I see the drives on the FastTrak S150 TX2plus under FDISK?

A:You have not created an array yet. If no array has been created, the system will not recognize drive(s) attached to the FastTrak S150 TX2plus.

71

Image 75
Contents Fasttrak S150 TX2PLUS Copyright TrademarksImportant Data Protection Information Contents Page FastTrak S150 TX2plus IntroductionPromise Array Management Utility PAM Features Benefits Key Features and BenefitsCompatibility Unpacking Your FastTrak Card InstallationInsert the FastTrak card into an open PCI slot Installing the FastTrak CardInstalling the Hard Drives FastTrak S150 TX2plus card Creating Your Disk Array Creating a Performance Array Creating a Security Array with New Drives Page Creating a Security Array with an Existing Data Drive Seagate S380023AS Installation Creating a Security Array with Quick Initialization Installation Page Viewing FastTrak S150 TX2plus Bios Screen Using FastBuild Configuration UtilityUsing the Main Menu Navigating the FastBuild Setup MenuCreating Arrays Automatically Optimize Array forPerformance Security and Performance SecurityUsing a Hot Spare Drive Creating Multiple Arrays Viewing Drive AssignmentsManually Creating an Array Selecting Stripe Block Selecting Array TypeGigabyte Boundary Creating a Striped Array Assigning Drives to ArrayCreating a Mirrored Array Using New Drives Adding Fault Tolerance to an Existing Drive Drive Model Capacity MB Page Creating a Hot Spare Drive for Mirrored Arrays How FastTrak S150 TX2plus Orders ArraysHow FastTrak S150 TX2plus Saves Array Information Deleting an Array Array Stripe 160048 Rebuilding a Mirrored Array 80024 Page Procedure Number Installing Software DriversWindows XP Installation Confirming Windows XP Driver Installation Existing Windows XP InstallationNew Windows 2000 Installation Confirming Windows 2000 Driver Installation Existing Windows 2000 InstallationNew Windows ME Installation Confirming Windows ME Driver Installation Existing Windows ME InstallationNew Windows NT4.0 Installation Removing Driver from Windows NT4.0 Existing Windows NT4.0 InstallationNew Windows 98 Installation Confirming Windows 98 Driver Installation Existing Windows 98 InstallationPage Reserve Sector About Adapter BiosFastBuild Auto Menu Setup About FastTrak S150 TX2plusDisk Array Member RAID Level Performance Fault Capacity No. Tolerance DrivesDisk Array Terms Disk Array DescriptionStriping RAID About RAID LevelsData Mirror Disk Drives Mirroring RAIDDisk Array Concepts Striping / Mirroring RAID 0+1 Freeing additional IRQ resources Motherboard IssuesConfiguring PCI IRQ resources Intermittent data problemsUsing an Onboard IDE Card with FastTrak S150 TX2plus System Cmos IssuesSystem Cmos displays C or D drive failure during Startup Drive-Related ErrorsCritical Array Status Error Reported during Boot Drive cannot be formed into an arrayUnable to Partition or Format Array Cannot Rebuild Mirrored RAID 1 Array Promise Windows driver does not appear in Device Manager Operating System-Related IssuesTroubleshooting & Tips Optimize Array for Performance Performance TipsChange Setting of PCI Bus Utilization Page Pre-Installation Appendix a Frequently Asked Questions RAID 0 Stripe RAID 1 Mirror RAID 0+1 Stripe + Mirror Drive Issues Page Post-Installation Installation IssuesPage Technical Support Services USA Tech Support CenterEuropean Tech Support China Office Pacific Rim Sales OfficeDisclaimer of other warranties Limited WarrantyYour Responsibilities Returning Product for Repair