Promise Technology 150TX2 user manual Operating System-Related Issues

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FastTrak S150 TX2plus User Manual

Operating System-Related Issues

Different drive lettering under Windows NT

This may happen when using a SCSI card in addition to the Promise card. Windows NT does not necessarily load the driver for the boot device controller first. This results in a drive that in MS-DOS is the C: drive being the D:, or E:, etc. in Windows NT. Use the Windows NT Disk Administrator utility to reassign the letters that NT has improperly assigned to the drives. See your Windows NT documentation for instructions on how to use Disk Administrator.

The Operating System no longer boots after creating a Mirrored Array using your existing boot drive using Windows 98/NT4/2000/XP

This is due to Drive Geometry issues. You can verify this if you move the original drive back to the onboard controller and it boots successfully. Each controller can view a drive differently. This can be an issue for a new controller that loads the original Master Boot Record (MBR) and then has a problem translating it or the Operating System boot record.

For Windows NT, Windows 2000, and Windows XP, Promise recommends a clean install of the Operating System. This action restores the MBR and OS boot record. This requires repartitioning and formatting the drive.

For Windows 98, you can perform the DOS Command SYS C: from a bootable floppy or CD-ROM to restore the operating system boot record and transfer the system files to the boot drive. If this does not work, the Windows 98 registry may have become corrupted during the boot process and must be restored. See the Windows documentation to perform this procedure.

Promise Windows driver does not appear in Device Manager

Windows may already be listing the controller under Other Devices instead of the Hard disk controllers section. In Device Manager under Other Devices to see if it lists a PCI Card or RAID Controller. If so, highlight this listing and click on the Properties button then click on the Driver tab. Depending on your version of Windows, choose either Change Driver or Update Driver. Follow the on-screen prompts to complete installation of the driver. If Windows asks if you want to test if the device can be removed safely, click on CANCEL. Reboot the system to complete installation of the driver.

“Inaccessible Boot Device” Message Appears During Floppyless Install of Windows NT, 2000, or XP

The F6 key was not pressed at the appropriate time. Reboot the system, and press the F6 key when the message “Setup is inspecting your computer’s hardware configuration…” appears in Windows NT4 or the message “Press F6 if you need to install third party SCSI or RAID driver” appears in Windows 2000.

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Contents Fasttrak S150 TX2PLUS Copyright TrademarksImportant Data Protection Information Contents Page Introduction FastTrak S150 TX2plusPromise Array Management Utility PAM Key Features and Benefits Features BenefitsCompatibility Installation Unpacking Your FastTrak CardInstalling the FastTrak Card Insert the FastTrak card into an open PCI slotInstalling the Hard Drives FastTrak S150 TX2plus card Creating Your Disk Array Creating a Performance Array Creating a Security Array with New Drives Page Creating a Security Array with an Existing Data Drive Seagate S380023AS Installation Creating a Security Array with Quick Initialization Installation Page Using FastBuild Configuration Utility Viewing FastTrak S150 TX2plus Bios ScreenNavigating the FastBuild Setup Menu Using the Main MenuCreating Arrays Automatically Optimize Array forPerformance Security Security and PerformanceUsing a Hot Spare Drive Viewing Drive Assignments Creating Multiple ArraysManually Creating an Array Selecting Array Type Selecting Stripe BlockGigabyte Boundary Assigning Drives to Array Creating a Striped ArrayCreating a Mirrored Array Using New Drives Adding Fault Tolerance to an Existing Drive Drive Model Capacity MB Page Creating a Hot Spare Drive for Mirrored Arrays How FastTrak S150 TX2plus Orders ArraysHow FastTrak S150 TX2plus Saves Array Information Deleting an Array Array Stripe 160048 Rebuilding a Mirrored Array 80024 Page Installing Software Drivers Procedure NumberWindows XP Installation Existing Windows XP Installation Confirming Windows XP Driver InstallationNew Windows 2000 Installation Existing Windows 2000 Installation Confirming Windows 2000 Driver InstallationNew Windows ME Installation Existing Windows ME Installation Confirming Windows ME Driver InstallationNew Windows NT4.0 Installation Existing Windows NT4.0 Installation Removing Driver from Windows NT4.0New Windows 98 Installation Existing Windows 98 Installation Confirming Windows 98 Driver InstallationPage About FastTrak S150 TX2plus About Adapter BiosFastBuild Auto Menu Setup Reserve SectorDisk Array Description RAID Level Performance Fault Capacity No. Tolerance DrivesDisk Array Terms Disk Array MemberAbout RAID Levels Striping RAIDMirroring RAID Data Mirror Disk DrivesDisk Array Concepts Striping / Mirroring RAID 0+1 Intermittent data problems Motherboard IssuesConfiguring PCI IRQ resources Freeing additional IRQ resourcesSystem Cmos Issues Using an Onboard IDE Card with FastTrak S150 TX2plusDrive cannot be formed into an array Drive-Related ErrorsCritical Array Status Error Reported during Boot System Cmos displays C or D drive failure during StartupUnable to Partition or Format Array Cannot Rebuild Mirrored RAID 1 Array Operating System-Related Issues Promise Windows driver does not appear in Device ManagerTroubleshooting & Tips Performance Tips Optimize Array for PerformanceChange Setting of PCI Bus Utilization Page Appendix a Frequently Asked Questions Pre-InstallationRAID 0 Stripe RAID 1 MirrorRAID 0+1 Stripe + Mirror Drive Issues Page Installation Issues Post-InstallationPage Technical Support Services USA Tech Support CenterEuropean Tech Support Pacific Rim Sales Office China OfficeLimited Warranty Disclaimer of other warrantiesYour Responsibilities Returning Product for Repair