Condition | Possible cause | Suggested solutions |
|
|
|
The print quality | The resolution of | Reduce the photo size. If |
of photos is not | the photo is very | you increase the photo size |
good. Images are | low. | in the software application, |
not clear. |
| the resolution will be |
|
| reduced. |
Before printing, | Using damp paper | This is not a problem. Just |
the machine | can cause vapor | keep printing. |
emits vapor near | during printing. |
|
the output tray. |
|
|
The machine | Paper size and | Set the correct paper size in |
does not print | paper size setting | the Paper tab in the |
special- sized | do not match. | Printing Preferences (See |
paper, such as |
| "Opening printing |
billing paper. |
| preferences" on page 2). |
|
|
|
Printing quality problems
If the inside of the machine is dirty or paper has been loaded improperly, there might be a reduction in print quality. See the table below to clear the problem.
| Condition | Suggested Solutions | |
|
|
|
|
Light or faded print • | If a vertical white streak or faded area | ||
|
|
| appears on the page, the toner supply is low. |
|
|
| |
|
|
| You may be able to temporarily extend the |
|
|
| toner cartridge life (See"Redistributing toner" |
|
|
| on page 1). If this does not improve the print |
|
|
| quality, install a new toner cartridge. |
•The paper may not meet paper specifications; for example, the paper may be too moist or rough (See "Print media specifications" on page 3).
•If the entire page is light, the print resolution setting is too low or the toner save mode is on. Adjust the print resolution and turn the toner save mode off. See the help screen of the printer driver.
•A combination of faded or smeared defects may indicate that the toner cartridge needs cleaning (See "Cleaning the inside" on page 2).
•The surface of the LSU part inside the machine may be dirty (See "Cleaning the inside" on page 2).
Toner specks | • The paper may not meet specifications; for |
| example, the paper may be too moist or rough |
| (See "Print media specifications" on page 3). |
• The transfer roller may be dirty. Clean the inside of your machine. Contact a service representative.
• The paper path may need cleaning. Contact a service representative.
| Condition |
| Suggested Solutions |
|
|
| |
Dropouts |
| If faded areas, generally rounded, occur | |
|
|
| randomly on the page: |
|
| ||
|
|
| • A single sheet of paper may be defective. |
|
|
| Try reprinting the job. |
•The moisture content of the paper is uneven
or the paper has moist spots on its surface. Try a different brand of paper (See "Print media specifications" on page 3).
|
|
|
|
| • The paper lot is bad. The manufacturing |
|
|
|
|
| processes can cause some areas to reject |
|
|
|
|
| |
|
|
|
|
| |
|
|
|
|
| toner. Try a different kind or brand of paper. |
|
|
|
|
| • Change the printer option and try again. Go |
|
|
|
|
| to Printing Preferences, click Paper tab, |
|
|
|
|
| and set type to Thick (See "Opening printing |
|
|
|
|
| preferences" on page 2). |
|
|
|
|
| • If these steps do not correct the problem, |
|
|
|
|
| contact a service representative. |
|
| ||||
White Spots | If white spots appear on the page: | ||||
|
|
|
|
| • The paper is too rough and a lot of dirt from a |
|
|
|
|
| |
|
|
|
|
| paper falls to the inner devices within the |
|
|
|
|
| machine, so the transfer roller may be dirty. |
|
|
|
|
| Clean the inside of your machine (See |
|
|
|
|
| "Cleaning the inside" on page 2). |
|
|
|
|
| • The paper path may need cleaning (See |
|
|
|
|
| "Cleaning the inside" on page 2). |
|
|
|
|
|
|
|
| ||||
Vertical lines | If black vertical streaks appear on the page: | ||||
|
|
|
|
| • The surface (drum part) of the toner |
|
|
|
|
| cartridge inside the machine has probably |
|
|
|
|
| been scratched. Remove the toner cartridge |
|
|
|
|
| and install a new one (See "Replacing the |
|
|
|
|
| toner cartridge" on page 2). |
|
|
|
|
| If white vertical streaks appear on the page: |
|
|
|
|
| • The surface of the LSU part inside the |
|
|
|
|
| machine may be dirty (See "Cleaning the |
|
|
|
|
| inside" on page 2). |
|
|
|
|
| |
|
|
|
|
| If vertical streaks appear on the page: |
|
|
|
|
| • The surface of the scanner glass and its |
|
|
|
|
| white sheet may be dirty. Clean these unit |
|
|
|
|
| (See "Cleaning the scan unit" on page 3). |
|
| ||||
Color or Black | If the amount of background shading becomes | ||||
background | unacceptable: | ||||
|
|
|
|
| • Change to a lighter weight paper (See "Print |
|
|
|
|
| |
|
|
|
|
| media specifications" on page 3). |
|
|
|
|
| • Check the environmental conditions: very |
|
|
|
|
| dry conditions or a high level of humidity |
|
|
|
|
| (higher than 80% RH) can increase the |
|
|
|
|
| amount of background shading. |
|
|
|
|
| • Remove the old toner cartridge and, install a |
|
|
|
|
| new one (See "Replacing the toner |
|
|
|
|
| cartridge" on page 2). If this problem |
|
|
|
|
| |
|
|
|
|
| persists, contact a service representative. |
