Samsung CLX-6220, CLX-6250 A, A

Troubleshooting_ 17

Toner smear If toner smears on the page:

•Clean the inside of the machine (See

"Cleaning the inside" on page 2).

•Check the paper type and quality (See "Print

media specifications" on page 3).

•Remove the toner cartridge and then, install

a new one (See "Replacing the toner

cartridge" on page 2).

Vertical repetitive

defects

If marks repeatedly appear on the printed side of

the page at even intervals:

•The toner cartridge may be damaged. If you

still have the same problem, remove the

toner cartridge and, install a new one (See

"Replacing the toner cartridge" on page 2).

•Parts of the machine may have toner on

them. If the defects occur on the back of the

page, the problem will likely correct itself

after a few more pages.

•The fusing assembly may be damaged.

Contact a service representative.

Background

scatter

A

Background scatter results from bits of toner

randomly distributed on the printed page.

•The paper may be too damp. Try printing

with a fresh ream of paper. Do not open

reams of paper until necessary so that the

paper does not absorb too much moisture.

•If background scatter occurs on an envelope,

change the printing layout to avoid printing

over areas that have overlapping seams on

the reverse side. Printing on seams can

cause problems.

•If background scatter covers the entire

surface area of a printed page, adjust the

print resolution through your software

application or in Printing Preferences (See

"Opening printing preferences" on page 2).

Misformed

characters

•If characters are improperly formed and

producing hollow images, the paper stock

may be too slick. Try different paper (See

"Print media specifications" on page 3).

•If characters are improperly formed and

producing a wavy effect, the scanner unit may

need service (See "Cleaning the scan unit" on

page 3).

Condition Suggested Solutions

Page skew

AaBbC

AaBbC

AaBbC

AaBbCc

AaBbCc

•Ensure that the paper is loaded properly.

•Check the paper type and quality (See "Print

media specifications" on page 3).

•Ensure that the guides are not too tight or too

loose against the paper stack.

Curl or wave •Ensure that the paper is loaded properly.

•Check the paper type and quality. Both high

temperature and humidity can cause paper

curl (See "Print media specifications" on

page 3).

•Turn the stack of paper over in the tray. Also

try rotating the paper 180° in the tray.

Wrinkles or

creases

•Ensure that the paper is loaded properly.

•Check the paper type and quality (See "Print

media specifications" on page 3).

•Turn the stack of paper over in the tray. Also

try rotating the paper 180° in the tray.

Back of printouts

are dirty

Check for leaking toner. Clean the inside of the

machine (See "Cleaning the inside" on page 2).

Solid Color or

Black pages

A

•The toner cartridge may not be installed

properly. Remove the cartridge and reinsert it.

•The toner cartridge may be defective.

Remove the toner cartridge and install a new

one (See "Replacing the toner cartridge" on

page 2).

•The machine may require repair. Contact a

service representative.

Condition Suggested Solutions

Contents

Main Copyright_ 1 copyright Safety information_ 1 safety information Important safety symbols Explanation of all icons and signs used in the users guide: Operating environment Warning Operating method Safety information_ 3 Installation / Moving Warning Caution Maintenance / Checking Caution Supply usage Regulatory information_ 1 regulatory information This machine is certified with several regulatory statements. Taiwan only Laser Safety Statement WARNING Page Regulatory information_ 3 Correct Disposal of This Product (Waste Electrical & Electronic Equipment) (Applicable in the European Union and other European countries with separate collection systems) Correct disposal of batteries in this product Radio Frequency Emissions FCC Information to the User UNITED STATES OF AMERICA Federal Communications Commission (FCC) Turkey only Intentional emitter per FCC Part 15 FCC Statement for Wireless LAN use: Russia only Fax Branding Ringer Equivalence Number Regulatory information_ 6 You should also know that: Replacing the Fitted Plug (for UK Only) Important Important warning: Regulatory information_ 7 Declaration of Conformity (European Countries) Approvals and Certifications EC Certification European Radio Approval Information (for products fitted with EU-approved radio devices) European States qualified under wireless approvals: REGULATORY COMPLIANCE STATEMENTS Wireless Guidance OpenSSL License Regulatory information_ 9 Original SSLeay License Page About this users guide_ 1 about this users guide Convention About this users guide_ 2 Finding more information Features of your new product_ 1 features of your new product Special Features * Zoran IPS Emulation compatible with PostScript 3: 136 PS3 fonts: Contains UFST and MicroType from Features of your new product_ 2 Features by Models Introduction_ 1 This chapter gives you an overview of your machine: Machine overview Front view Introduction_ 2 Rear view Introduction_ 3 Control panel overview Page Introduction_ 5 Understanding the Status LED Introducing the useful buttons Menu button Stop/Clear button Power Saver button Setting up the hardware Printing a demo page Supplied software Getting started_ 2 System requirements Microsoft Windows Getting started_ 3 UNIX Installing USB connected machines driver Getting started_ 4 Getting started_ 5 Installing the Linux Unified Driver Installing the SmartPanel Installing the Printer Setting Utility Getting started_ 6 Sharing your machine locally Setting up a host computer Setting up a client computer Setting up a host computer Setting up a client computer Network environment Introducing useful network programs SyncThru Web Service SyncThru Web Admin Service SetIP Setting IPv4 address IPv4 setting using control panel IPv4 setting using SetIP Program (Windows) Installing the program Starting the program Installing network connected machines driver Network setup_ 4 Network setup_ 5 Install Linux Driver Add network Printer UNIX Network setup_ 6 Installing the UNIX printer driver package Uninstalling the printer driver package Setting up the printer IPv6 Configuration Activating IPv6 Network setup_ 7 Setting IPv6 addresses DHCPv6 address configuration (Stateful) Manual address configuration Installing printer driver Connecting SyncThru Web Service Altitude adjustment In the control panel In the computer Changing the display language Setting the date and time Changing the clock mode Changing the default mode Setting sounds Speaker, ringer, key sound, and alarm sound Speaker volume Using the power saving mode Setting job timeout Auto continue Paper substitution Net accounting Changing the font setting Media and tray_ 1 This chapter provides information on how to load originals and print media into your machine. Preparing originals Loading originals On the scanner glass Media and tray_ 2 In the document feeder Selecting print media Guidelines to select the print media Media sizes supported in each mode Media and tray_ 3 Changing the tray size Loading paper in the tray Tray 1/optional tray 2 Media and tray_ 4 Multi-purpose tray Tips on using the multi-purpose tray Media and tray_ 5 Printing on special media Envelope Media and tray_ 6 Labels Card stock/Custom-sized paper Letterhead/Preprinted paper Used paper Media and tray_ 7 Setting the paper size and type Setting the paper size Setting the paper type Setting the paper source Selecting an output location Page Printing_ 1 This chapter explains common printing tasks. Introducing useful software programs Samsung AnyWeb Print Samsung Easy Color Manager Printer driver features PCL Printer driver Basic printing Canceling a print job Opening printing preferences Printing_ 3 Using a favorite setting Using help Using special print features Printing multiple pages on one sheet of paper Printing posters Printing_ 4 Printing booklets Printing on both sides of paper Change percentage of your document Fitting your document to a selected paper size Printing_ 5 Using watermarks Using an existing watermark Creating a watermark Editing a watermark Deleting a watermark Job Setting (CLX-6250 Series only) Graphics tab options Adjusting color Printing_ 7 Adjusting the sharpness and smoothness Postscript options Using direct printing utility (CLX-6250 Series only) What is Direct Printing Utility? Printing From the Direct Printing Utility window Changing the default print settings Setting your machine as a default machine Printing to a file (PRN) Using the job accounting option Printing_ 9 Macintosh printing Printing a document Changing printer settings Layout Graphics Linux printing Printing from applications Printing_ 11 Printing files Configuring Printer Properties Printing_ 12 UNIX printing Proceeding the print job Changing the printer settings General tab Image tab Basic copy Changing the settings for each copy Changing the darkness Selecting the type of originals Selecting the scan size of originals Changing the default copy settings Using special copy features ID card copying Deciding the form of copy output Copying_ 3 2-up or 4-up copying (N-up) Poster copying Clone copying Book copying Copying_ 4 Adjusting background images Margin shift copying Edge erase copying Gray enhance copying Watermark copying Copying both sides of the originals Setting copy timeout Scanning_ 1 Basic scanning method Scanning originals and sending through email (Scan to Email) Setting up an email account Scanning_ 2 Sending a scanned image to several destinations as an email attachment Storing email addresses Storing on your local machine Individual Group Scanning originals and sending to your computer (Scan to PC) For USB connected machine For network connected machine Scanning_ 4 Scanning originals and sending via SMB/FTP (Scan to server) Setting up an FTP server Setting up an SMB server Scanning and sending to SMB/FTP server Setting authentication for authorized user Using Samsung Scan and Fax Manager Set Scan Button tab Scan Destination Scan Property Change Port tab Changing the scan feature settings Changing the default scan settings Scan on both sides of paper Scanning with TWAIN-enabled software Scanning using the WIA driver Macintosh scanning Scanning with USB Scanning with network Setting scan information in Scan Manager Scanning_ 8 Linux scanning Scanning Adding Job Type Settings To save a new Job Type setting: To save a Job Type setting for the next scan job: Using the Image Manager Faxing_ 1 This chapter gives you information about using the fax feature in your machine. Preparing to fax Using a fax in your computer Sending a fax Checking a sent fax list Receiving a fax Sending a fax Setting the fax header Sending a fax Sending a fax manually Faxing_ 3 Confirming a transmission Automatic redialing Redialing the last number Sending a fax to multiple destinations Delaying a fax transmission Receiving a fax Changing the receive modes Receiving manually in Tel mode Receiving automatically in Answering Machine/Fax mode Faxing_ 5 Receiving faxes manually using an extension telephone Receiving faxes using DRPD mode Receiving in secure receiving mode Activating secure receiving mode Printing received faxes Adjusting the document settings Resolution Darkness Scan size Forwarding a fax to another destination Setting up address book Faxing_ 8 Speed dial numbers Registering a speed dial number Editing speed dial numbers Using speed dial numbers Group dial numbers Printing sent fax report automatically Using USB memory device_ 1 This chapter explains how to use a USB memory device with your machine. About USB memory device Scanning to an USB memory device Scanning Customizing scan to USB Using USB memory device_ 2 Printing from a USB memory device Backing up data Backing up data Restoring data Managing USB memory Formatting a USB memory device Viewing the USB memory status Machine status and advanced feature_ 1 Fax setup Changing the fax setup options Sending Receiving Machine status and advanced feature_ 2 Copy setup Changing the copy setup options Machine status and advanced feature_ 3 Change default Scan setup Changing the scan setup options Printing a report Machine status and advanced feature_ 4 Clearing memory Network Document management Machine status and advanced feature_ 5 Job management Menu overview Machine status and advanced feature_ 6 Machine status and advanced feature_ 7 Management tools_ 1 This chapter introduces management tools provided to help you make full use of your machine. Introducing useful management tools SyncThru Web Service overview Using SyncThru Web Service To access SyncThru Web Service: Logging into SyncThru Web Service Using the Smart Panel program Understanding Smart Panel Management tools_ 3 Changing the Smart Panel Program Settings Smarthru Office Starting SmarThru Office Using SmarThru Office Scanning Management tools_ 4 Using the Unified Linux Driver Configurator Opening the Unified Driver Configurator Management tools_ 5 Printers configuration Printers tab Classes tab Scanners configuration Management tools_ 6 Ports configuration Sharing Ports Between Printers and Scanners Maintenance_ 1 This chapter provides information for maintaining your machine and the toner cartridge. Printing a machine report Monitoring the supplies life Adjusting the color contrast Finding the serial number Maintenance_ 2 Using Toner Low Alert Cleaning a machine Cleaning the outside Cleaning the inside Maintenance_ 3 Cleaning the scan unit Maintenance_ 4 Storing the toner cartridge Handling instructions Use of non-Samsung and refilled toner cartridge Estimated cartridge life Tips for moving & storing your machine Redistributing toner Troubleshooting_ 2 Clearing original document jams Input misfeed Exit misfeed Roller misfeed Troubleshooting_ 3 Tips for avoiding paper jams Clearing paper jams In tray 1 In optional tray 2 Troubleshooting_ 4 In the multi-purpose tray Inside the machine Troubleshooting_ 5 In exit area Troubleshooting_ 6 Troubleshooting_ 7 In the duplex unit area Troubleshooting_ 8 Understanding display messages Checking display messages Troubleshooting_ 9 Troubleshooting_ 10 Troubleshooting_ 11 Troubleshooting_ 12 Solving other problems Power problems Troubleshooting_ 13 Paper feeding problems Troubleshooting_ 14 Printing problems Troubleshooting_ 15 Troubleshooting_ 16 Printing quality problems A Troubleshooting_ 17 A AaBbCc AaBbCc Troubleshooting_ 18 A Copying problems Troubleshooting_ 19 Scanning problems Fax problems Troubleshooting_ 20 Samsung Scan and Fax Manager Problem Common PostScript problems Common Windows problems Troubleshooting_ 21 Common Linux problems Troubleshooting_ 22 Common Macintosh problems Supplies and accessories_ 1 How to purchase Available supplies Supplies and accessories_ 2 Available accessories Maintenance parts Replacing the toner cartridge Supplies and accessories_ 3 Replacing the paper transfer belt Supplies and accessories_ 4 Necessary precautions to take when installing accessories Activating the added accessories in printer properties Upgrading a memory module Supplies and accessories_ 5 Installing a memory module Printing with the optional memory (CLX-6250 Series only) Job Settings Controlling the active job queue Supplies and accessories_ 6 Installing a wireless network interface card Installing a wireless network interface card Supplies and accessories_ 7 Configuring the machines wireless network Using the control panel Wizard mode Custom mode Supplies and accessories_ 8 Installing a hard disk Installing a hard disk Printing with the optional hard disk Storing a job Printing or deleting a stored job Controlling the active job queue Form file Creating new form files Using form files on your machines hard disk File Policy Checking replaceables lifespan Specifications_ 1 This chapter guides you about this machines specifications. Hardware specifications Environmental specifications Electrical specifications Specifications_ 2 Specifications_ 3 Print media specifications Page Administrators Guide (Windows only)_ 1 Overview Remote installation Domain remote installation Administrators Guide (Windows only)_ 2 Workgroup Remote Installation Administrators Guide (Windows only)_ 3 Error log messages Create Customized Installer Creating a setup package Administrators Guide (Windows only)_ 4 Creating a setup script file Modifying a setup script file Administrators Guide (Windows only)_ 5 Silent installation Mode Command-line Parameters Language code Administrators Guide (Windows only)_ 6 Administrators Guide (Windows only)_ 7 Frequently Asked Question Remote Installation related questions Create Customized Installer related questions Contact SAMSUNG worldwide_ 1 contact samsung worldwide Contact SAMSUNG worldwide_ 2 glossary