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Toner smear | If toner smears on the page: | |||||
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| • Clean the inside of the machine (See |
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| "Cleaning the inside" on page 2). |
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| • Check the paper type and quality (See "Print |
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| media specifications" on page 3). |
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| • Remove the toner cartridge and then, install |
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| a new one (See "Replacing the toner |
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| cartridge" on page 2). |
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Vertical repetitive | If marks repeatedly appear on the printed side of | |||||
defects | the page at even intervals: | |||||
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| • The toner cartridge may be damaged. If you |
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| still have the same problem, remove the |
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| toner cartridge and, install a new one (See |
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| "Replacing the toner cartridge" on page 2). |
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| • Parts of the machine may have toner on |
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| them. If the defects occur on the back of the |
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| page, the problem will likely correct itself |
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| after a few more pages. |
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| • The fusing assembly may be damaged. |
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| Contact a service representative. |
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Background | Background scatter results from bits of toner | |||||
scatter | randomly distributed on the printed page. | |||||
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| • The paper may be too damp. Try printing |
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| with a fresh ream of paper. Do not open | |
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| reams of paper until necessary so that the | ||
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| paper does not absorb too much moisture. | ||
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| • If background scatter occurs on an envelope, | ||
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| change the printing layout to avoid printing | ||
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| over areas that have overlapping seams on | ||
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| the reverse side. Printing on seams can | ||
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| cause problems. |
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| • If background scatter covers the entire |
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| surface area of a printed page, adjust the |
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| print resolution through your software |
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| application or in Printing Preferences (See |
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| "Opening printing preferences" on page 2). |
Misformed | • If characters are improperly formed and | |
characters | producing hollow images, the paper stock | |
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| may be too slick. Try different paper (See |
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| "Print media specifications" on page 3). |
•If characters are improperly formed and producing a wavy effect, the scanner unit may
need service (See "Cleaning the scan unit" on page 3).
Condition
Page skew
Aa B b C A a B b C A a B b C A a B b C A a B b C c
Curl or wave
Wrinkles or creases
Back of printouts are dirty
Solid Color or Black pages
A
Suggested Solutions
•Ensure that the paper is loaded properly.
•Check the paper type and quality (See "Print media specifications" on page 3).
•Ensure that the guides are not too tight or too loose against the paper stack.
•Ensure that the paper is loaded properly.
•Check the paper type and quality. Both high temperature and humidity can cause paper curl (See "Print media specifications" on page 3).
•Turn the stack of paper over in the tray. Also try rotating the paper 180° in the tray.
•Ensure that the paper is loaded properly.
•Check the paper type and quality (See "Print media specifications" on page 3).
•Turn the stack of paper over in the tray. Also try rotating the paper 180° in the tray.
Check for leaking toner. Clean the inside of the machine (See "Cleaning the inside" on page 2).
•The toner cartridge may not be installed properly. Remove the cartridge and reinsert it.
•The toner cartridge may be defective. Remove the toner cartridge and install a new one (See "Replacing the toner cartridge" on page 2).
•The machine may require repair. Contact a service representative.
