Condition | Suggested solutions |
The machine is | • Plug in the power cord and then press the power |
not receiving | switch to turn the machine on. |
power; |
|
or the printer |
|
cable connection |
|
between the |
|
computer and the |
|
machine is not |
|
connected |
|
properly. |
|
Or press 
(power) on the control panel.
•Disconnect the machine printer cable and reconnect it.
Paper feeding problems
Condition | Suggested solutions |
|
|
Paper jams during | Clear the paper jam (See "Clearing paper jams" |
printing. | on page 3). |
Paper sticks | • Check the maximum paper capacity of the |
together. | tray (See "Print media specifications" on |
| page 3). |
| • Make sure that you are using the correct type |
| of paper (See "Print media specifications" on |
| page 3). |
| • Remove paper from the tray and flex or fan |
| the paper. |
| • Humid conditions may cause some paper to |
| stick together, install paper from a fresh ream. |
Multiple sheets of | Different types of paper may be stacked in the |
paper do not feed. | tray. Load paper of only one type, size, and |
| weight. |
Paper does not feed | • Remove any obstructions from inside the |
into the machine. | machine. |
| • Paper has not been loaded correctly. Remove |
| paper from the tray and reload it correctly. |
| • There is too much paper in the tray. Remove |
| excess paper from the tray. |
| • The paper is too thick. Use only paper that |
| meets the specifications required by the |
| machine (See "Print media specifications" on |
| page 3). |
| • If an original does not feed into the machine, |
| the document feeder rubber pad may require |
| to be replaced. Contact a service |
| representative. |
The paper keeps | • There is too much paper in the tray. Remove |
jamming. | excess paper from the tray. If you are printing |
| on special materials, use the |
| tray. |
| • An incorrect type of paper is being used. Use |
| only paper that meets the specifications |
| required by the machine (See "Print media |
| specifications" on page 3). |
| • There may be debris inside the machine. |
| Open the front door and remove any debris. |
| • If an original does not feed into the machine, |
| the document feeder rubber pad may need to |
| be replaced. Contact a service representative. |
Envelopes skew or | Ensure that the paper guides are against both |
fail to feed correctly. | sides of the envelopes. |
|
|
