Troubleshooting_ 20

Samsung Scan and Fax Manager Problem
Condition suggested solution
Samsung Scan and
Fax Manager does
not work.
•Check your system requirements. Samsung
Scan and Fax Manager works in Window and
Macintosh (See "System requirements" on
page 2).
•Check that the Samsung Scan and Fax
Manager is installed by looking under “All
programs” in windows. If not installed and/or
working correctly, reinstalled using the CD
supplied with the product, or download the
latest version from the Samsung website.
(www.samsung.com/printer)
Common PostScript problems
The following situations are PS language specific and may occur when
several printer languages are used.
Problem Possible cause Solution
PostScript file
cannot be printed.
The PostScript
driver may not be
installed correctly.
•Install the PostScript
driver (See "Installing
USB connected
machine’s driver" on
page 3).
•Print a configuration
page and verify that
the PS version is
available for printing.
•Reinstall the PS
driver. If the problem
persists, contact a
service representative.
“Limit Check Error”
report prints.
The print job was
too complex.
You might need to
reduce the complexity of
the page or install more
memory (See "Installing
a memory module" on
page 5).
A PostScript error
page prints.
The print job may
not be PostScript.
Make sure that the print
job is a PostScript job.
Check to see whether
the software application
expected a setup or
PostScript header file to
be sent to the machine.
The optional tray is
not selected in the
driver.
The printer driver
has not been
configured to
recognize the
optional tray.
Open the PostScript
driver properties, select
the Device Options tab,
and set the tray option.
When printing a
document in
Macintosh with
Acrobat Reader 6.0
or higher, colors
print incorrectly.
The resolution
setting in the printer
driver may not be
matched with the
one in Acrobat
Reader.
Make sure that the
resolution setting in your
printer driver matches
the one in Acrobat
Reader.
Common Windows problems
Condition Suggested solutions
“File in Use”
message appears
during installation.
Exit all software applications. Remove all
software from the printer’s startup group, then
restart Windows. Reinstall the printer driver.
“General Protection
Fault”, “Exception
OE”, “Spool 32”, or
“Illegal Operation”
messages appear.
Close all other applications, reboot Windows
and try printing again.
“Fail To Print”, “A
printer timeout error
occurred” messages
appear.
These messages may appear during printing.
Just keep waiting until the machine finishes
printing. If the message appears in standby
mode or after printing has been completed,
check the connection and/or whether an error
has occurred.
The machine dials a
number, but the
connection with the
other fax machine
fails.
The other fax machine may be turned off, out of
paper, or cannot answer incoming calls. Speak
with the other machine operator and ask them to
solve the problem on their side.
Faxes do not store in
memory.
There may not be enough memory space to store
the fax. If the display indicating the memory status
shows, delete any faxes you no longer need from
the memory, and then try to store the fax again.
Call for service.
Blank areas appear
at the bottom of
each page or on
other pages, with a
small strip of text at
the top
You may have chosen the wrong paper settings in
the user option setting. For details about paper
settings (See "Setting the paper size and type" on
page 7).
condition suggested solutions