Troubleshooting_ 14
Printing problems Condition Possible cause Suggested solutions
The machine
does not print.
The machine is not
receiving power.
Check the power cord
connections. Check both
power switches and the
power source.
The machine is not
selected from the
available printers
list.
Select this printers “Name”
from the available printers
drop-down list in the
application you are printing
from
Check the machine for the following:
•The front door is not closed. Close the front
door.
•Paper is jammed. Clear the paper jam (See
"Clearing paper jams" on page 3).
•No paper is loaded. Load paper (See "Loading
paper in the tray" on page 3).
•The toner cartridge is not installed. Install the
toner cartridge.
If a system error occurs, contact your service
representative.
The connection
printer cable
between the
computer and the
machine is not
connected properly.
Disconnect the machine
printer cable and reconnect
it.
The connection
printer cable
between the
computer and the
machine is
defective.
If possible, attach the printer
cable to another computer
that is working properly and
print a job. You can also try
using a different machine
printer cable.
The port setting is
incorrect.
Check the Windows printer
settings to make sure that
the print job is sent to the
correct port. If the computer
has more than one port,
make sure that the machine
is attached to the correct
one.
The machine may
be configured
incorrectly.
Check the Printing
Preferences to ensure that
all of the print settings are
correct (See "Opening
printing preferences" on
page 2).
The printer driver
may be incorrectly
installed.
Repair the machine software
(See "Installing USB
connected machine’s driver"
on page 3).
The machine is
malfunctioning.
Check the display message
on the control panel to see if
the machine is indicating a
system error. Contact a
service representative.