Printing problems |
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| Condition | Possible cause | Suggested solutions | |
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| The machine | The machine is not | Check the power cord |
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| does not print. | receiving power. | connections. Check both |
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| power switches and the |
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| power source. |
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| The machine is not | Select this printers “Name” |
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| selected from the | from the available printers |
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| available printers | |
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| list. | application you are printing |
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| from |
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| Check the machine for the following: | |
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| • The front door is not closed. Close the front | |
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| door. |
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| • Paper is jammed. Clear the paper jam (See | |
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| "Clearing paper jams" on page 3). | |
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| • No paper is loaded. Load paper (See "Loading | |
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| paper in the tray" on page 3). | |
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| • The toner cartridge is not installed. Install the | |
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| toner cartridge. |
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| If a system error occurs, contact your service | |
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| representative. |
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| The connection | Disconnect the machine |
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| printer cable | printer cable and reconnect |
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| between the | it. |
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| computer and the |
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| machine is not |
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| connected properly. |
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| The connection | If possible, attach the printer |
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| printer cable | cable to another computer |
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| between the | that is working properly and |
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| computer and the | print a job. You can also try |
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| machine is | using a different machine |
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| defective. | printer cable. |
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| The port setting is | Check the Windows printer |
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| incorrect. | settings to make sure that |
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| the print job is sent to the |
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| correct port. If the computer |
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| has more than one port, |
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| make sure that the machine |
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| is attached to the correct |
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| one. |
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| The machine may | Check the Printing |
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| be configured | Preferences to ensure that |
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| incorrectly. | all of the print settings are |
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| correct (See "Opening |
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| printing preferences" on |
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| page 2). |
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| The printer driver | Repair the machine software |
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| may be incorrectly | (See "Installing USB |
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| installed. | connected machine’s driver" |
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| on page 3). |
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| The machine is | Check the display message |
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| malfunctioning. | on the control panel to see if |
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| the machine is indicating a |
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| system error. Contact a |
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| service representative. |
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