Administrator’s Guide (Windows only)_ 3

Error log messages

Message Meaning Suggested solutions
Connection
Error
Unable to bind the socket.
[Port number:..]
Restart the client
computer.
Unable to listen the
socket. [Port number:..]
Unable to connect to the
client computer.
Client computer’s socket is
closed.
Setup Error Unable to access the
default shared folder(C$)
in the client computer.
•Check if C drive
folder is shared as
C$.
•Check if you can
remotely access the
client computer’s C$
folder on a network
browser.
Unable to copy service
files.
Check if you can
remotely access the
client computer’s C$
folder on the network
browser.
Unable to start the service
on the client computer.
Check whether
RMInstallService
program is running from
Services. (From the
Windows Start menu,
select Control Panel >
Administrative Tools >
Services).
If RMInstallService is
stopped then restart it
and try remote
installation again.
If you can't restart
RMInstallService, then
reboot client computer
and try remote
installation again.
Unable to create thread for
monitoring.
Restart the client
computer.
Unable to share folder on
client computer.
Check if the shared
folder in the client
computer can be shared
with full control.
Unable to copy Installation
files.
Unable to execute the
setup file normally.
•Check if the same
model’s installer is
running.
•Check if the installer
is waiting for a user
input.
Unable to get
profile
N/A Check if the
environment of client
computer is supported
for installation.
OS not
supported
Internet
Explorer not
supported
MSXML not
supported
Insufficient free
space
Not
Administrator
Create Customized Installer
Create Customized Installer allows administrators to create their own
installation package with the installation setting you want. You can choose
the drivers or software to be installed, assigned printer, printer name,
sharing options, default printer and so on.
The created installation package can be distributed as a single
self-extraction EXE package to clients through file servers or special
distribution servers. You can also create an install script file for silent
installation.

Creating a setup package

You can create a setup package from CD to a local folder. The created
setup package will include only selected device drivers or application.
There are two types of setup package you can create. Normal(setup.exe)
and Self-Extraction Package. Normal(setup.exe) will extract only
selected driver or application files from CD. Self-Extraction Package will
package like normal installation CD package as a single self-extractable
setup.exe file.
1. Make sure that the machine is connected to the network or USB and
powered on.
2. Insert the supplied software CD into your CD-ROM drive.
•The software CD should automatically run and an installation window
appears.
•If the installation window does not appear, click Start and then Run.
Type X:\Setup.exe, replacing “X” with the letter which represents
your CD-ROM drive. Click OK.
•If you use Windows Vista, Windows 7 and Windows 2008 Server R2
click Start > All programs > Accessories > Run.
Type X:\Setup.exe replacing “X” with the letter which represents
your CD-ROM drive and click OK.
•If the AutoPlay window appears in Windows Vista, click Run
Setup.exe in Install or run program field, and click Continue in the
User Account Control windows.
•If the AutoPlay window appears in Windows 7 and Windows 2008
Server R2, click Run Setup.exe in Install or run program field, and
click Yes in the User Account Control windows.
3. Select Administrator Installation > Create Customized Installer.
If necessary, select a language from the drop-down list.
Message Meaning Suggested solutions