Troubleshooting_ 18
Copying problems
Condition Suggested solution
Copies are too light
or too dark
Use Darkness in Copy feature to lighten or
darken the backgrounds of copies (See
"Changing the darkness" on page 1).
Smears, lines,
marks, or spots
appear on copies.
•If the defects are on the original, use
Darkness in Copy feature to lighten the
background of your copies (See "Changing
the darkness" on page 1).
•If there are no defects on the original, clean
the scan unit (See "Cleaning the scan unit" on
page 3).
Copy image is
skewed.
•Ensure that the original is face down on the
scanner glass or face up in the document
feeder.
•Check that the copy paper is loaded correctly.
Blank copies print
out.
Ensure that the original is face down on the
scanner glass or face up in the document
feeder.
Image rubs off the
copy easily.
•Replace the paper in the tray with paper from
a new package.
•In high humidity areas, do not leave paper in
the machine for extended periods of time.
Frequent copy paper
jams occur.
•Fan the paper, then turn it over in the tray.
Replace the paper in the tray with a fresh
supply. Check/adjust the paper guides, if
necessary.
•Ensure that the paper is the proper type and
weight.
•Check for copy paper or pieces of copy paper
remaining in the machine after a paper jam
has been cleared.
Toner cartridge
produces fewer
copies than
expected before
running out of toner.
•Your originals may contain pictures, solids, or
heavy lines. For example, your originals may
be forms, newsletters, books, or other
documents that use more toner.
•The scanner lid may be left open while copies
are being made.
•Turn the machine off and back on.
Loose toner •Clean the inside of the machine (See
"Cleaning the inside" on page 2).
•Check the paper type and quality (See "Print
media specifications" on page 3).
•Remove the toner cartridge and then, install a
new one (See "Replacing the toner cartridge"
on page 2).
•If the problem persists, the machine may
require repair. Contact a service
representative.
Character Voids
A
Character voids are white areas within parts of
characters that should be solid black:
•You may be printing on the wrong surface of
the paper. Remove the paper and turn it
around.
•The paper may not meet paper
specifications (See "Print media
specifications" on page 3).
Horizontal stripes
AaBbC
AaBbC
AaBbC
AaBbC
AaBbC
If horizontally aligned black streaks, white
streaks or smears appear:
•The toner cartridge may be installed
improperly. Remove the cartridge and
reinsert it.
•The toner cartridge may be defective.
Remove the toner cartridge and install a new
one (See "Replacing the toner cartridge" on
page 2).
•The machine might had a minor shock
during printing or copying. There is no
problem with the machine. Try printing again.
•If the problem persists, the machine may
require repair. Contact a service
representative.
Curl If the printed paper is curled or paper does not
feed into the machine:
•Turn the stack of paper over in the tray. Also
try rotating the paper 180° in the tray.
•Change the printer option and try again. Go
to Printing Preferences, click Paper tab,
and set type to Thin (See "Opening printing
preferences" on page 2).
An unknown image
repetitively
appears on a few
sheets or loose
toner, light print, or
contamination
occurs.
Your machine is probably being used at an
altitude of 1,000 m (3,281 ft) or above.
The high altitude may affect the print quality,
such as loose toner or light imaging. Change the
correct altitude setting to your machine (See
"Altitude adjustment" on page 1).
Condition Suggested Solutions