Scanning problems
Condition | Suggested solutions |
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The scanner does not | • Make sure that you place the original to be |
work. | scanned face down on the scanner glass, or |
| face up in the document feeder. |
| • There may not be enough available memory |
| to hold the document you want to scan. Try |
| the Prescan function to see if that works. |
| Try lowering the scan resolution rate. |
| • Check that the machine printer cable is |
| connected properly. |
| • Make sure that the machine printer cable is |
| not defective. Switch the printer cable with a |
| known good cable. If necessary, replace the |
| printer cable. |
| • Check that the scanner is configured |
| correctly. Check scan setting in the |
| SmarThru Office or the application you want |
| to use to make certain that the scanner job |
| is being sent to the correct port (for example, |
| USB001). |
|
|
The unit scans very | • Check if the machine is printing received |
slowly. | data. If so, scan the document after the |
| received data has been printed. |
| • Graphics are scanned more slowly than text. |
| • Communication speed slows in scan mode |
| because of the large amount of memory |
| required to analyze and reproduce the |
| scanned image. Set your computer to the |
| ECP printer mode through BIOS setting. It |
| will help to increase the speed. For details |
| about how to set BIOS, refer to your |
| computer user’s guide. |
|
|
Message appears on | • There may be a copying or printing job in |
your computer | progress. Try your job again when that job is |
screen: | finished. |
• Device can’t be | • The selected port is currently being used. |
set to the H/W | Restart your computer and try again. |
mode you want. | • The machine printer cable may be |
•Port is being used improperly connected or the power may be
by another | off. |
program. | • The scanner driver is not installed or the |
•Port is Disabled. operating environment is not set up properly.
• | Scanner is busy | • Ensure that the machine is properly |
| receiving or | connected and the power is on, then restart |
| printing data. | your computer. |
| When the current | • The USB cable may be improperly |
| job is completed., | connected or the power may be off. |
| try again. |
|
• | Invalid handle. |
|
• | Scanning has |
|
| failed. |
|
Fax problems
condition | suggested solutions | |
|
| |
The machine is not | • Unplug the power cord and plug it in again. | |
working, there is no | • Ensure that there is power being supplied to the | |
display, or the | electrical outlet. | |
buttons are not | • Ensure that the power switch is turned on, and | |
working. | ||
the soft power switch on the control panel is | ||
| pressed. | |
No dial tone. | • Check that the phone line is properly | |
| connected. | |
| • Check that the phone socket on the wall is | |
| working by plugging in another phone. | |
The numbers stored | Make sure that the numbers are stored in memory | |
in memory do not | correctly. Print a Addess Book list (See "Setting | |
dial correctly. | up address book" on page 7). | |
The original does | • Make sure that the paper is not wrinkled and | |
not feed into the | you are inserting it in correctly. Check that the | |
machine. | original is the right size, not too thick or thin. | |
| • Make sure that the document feeder is firmly | |
| closed. | |
| • The document feeder rubber pad may need to | |
| be replaced. Contact a service representative. | |
Faxes are not | • The receiving mode should be set to fax. | |
received | • Make sure that there is paper in the tray. | |
automatically. | • Check to see if the display shows any error | |
| message. If it does, clear the problem | |
The machine does | • Make sure that the original is loaded in the | |
not send. | document feeder or on the scanner glass. | |
| • Check the fax machine you are sending to, to | |
| see if it can receive your fax. | |
The incoming fax | • The fax machine sending you the fax may be | |
has blank spaces or | faulty. | |
is of | • A noisy phone line can cause line errors. | |
| • Check your machine by making a copy. | |
| • A toner cartridge has almost reached its | |
| estimated cartridge life. Replace the toner | |
| cartridge (See "Replacing the toner cartridge" | |
| on page 2). | |
Some of the words | The fax machine sending the fax had a temporary | |
on an incoming fax | document jam. | |
are stretched. |
| |
There are lines on | Check your scan unit for marks and clean it (See | |
the originals you | "Cleaning the scan unit" on page 3). | |
sent. |
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