Sonos Digital Music System manual DHCP/AutoIP Issues, ZonePlayer isn’t operating properly

A-4 Sonos Digital Music System User Guide

4. DHCP/AutoIP Issues

It is possible that the ZonePlayer or PC has failed to obtain a valid IP address for your network. This can be caused if the DHCP server on your router is unable to lease an IP address to the ZonePlayer, forcing the ZonePlayer to use Auto IP. You can use the Controller to determine the IP address of your ZonePlayers by pressing the Music button, and then selecting System Settings>About Your Digital Music System.

Check the IP address of your computer and make sure the first two numbers of the ZonePlayer and the PC's IP addresses are the same. For example the PC might have an IP address of 192.168.0.100 and the ZonePlayer an IP address of 192.168.0.101. The first two numbers of the IP address match so they are on the same network and both have received their IP address from a DHCP server. If the PC had an IP address of 192.168.0.100 and the ZonePlayer had an IP address of 169.254.11.23 then you’d know there is a problem because the first two numbers don't match. If this is the case then you need to reset your router and the ZonePlayer and try again.

Go to our Web site at http://faq.sonos.com/dcrsf for additional assistance.

ZonePlayer isn’t operating properly

•If the ZonePlayer status indicator is not lit and no sound is produced when the unit is plugged in, check the insertion of the power cord.

•Check to ensure that the ZonePlayer Status indicator on the front of the Zone- Player is illuminated and solid white. If it is flashing or solid amber, see "ZonePlay- er has stopped playing music" on page A-5.

•Check to ensure that the green link light is lit on the Ethernet switch on the rear panel of the ZonePlayer wired to your network.

•Move the Controller closer to the unit.

•Check to ensure there are no obstacles to impede wireless operation.

•Check your network connections.

•The ZonePlayer may need to be reset. Disconnect the power cord for 5 seconds, and then reconnect. Wait for the ZonePlayer to restart.

•If none of these work, the ZonePlayer may need to be factory reset. Discon- nect power, and then reconnect while pressing and holding the Mute button until the Mute indicator light begins to flash amber. Use the Controller or the Desktop Controller software to add it to your music system again.