Manuals / Sonos / Portable Media / MP3 Player

Sonos Digital Music System manual Basic Troubleshooting

Models: Digital Music System

1 214

Download 214 pages 52.82 Kb

Page 175

Tips and Troubleshooting

Basic Troubleshooting

Warning: Under no circumstances should the product be repaired by anyone other than an authorized Sonos repair center, as this will invalidate the warranty. Please contact the Sonos Customer Service Center for an authorized repair center in your area. Do not open the system as there is a risk of electric shock.

If a problem occurs, you can try the solutions listed in the troubleshooting section. If you are unable to remedy the problem:

•Visit the Sonos Customer Service Web site at http://www.sonos.com/support

•Give us a call. Go to www.sonos.com/support/phone_support to find the cor- rect telephone number for your country.

•Ask us a question at http://faq.sonos.com/ask

Desktop Controller software won’t run

During the setup process, if the Desktop Controller for Windows software does not start automatically, run “d:\setup.exe” replacing “d” with your CD-ROM drive’s letter as necessary.

I’ve recently upgraded to Windows Vista and my music doesn’t play

After you upgrade from Windows XP to Windows Vista, you may experience problems playing the music stored on the recently updated computer. To ensure uninterrupted play, you'll need to re-add the music folders stored on that computer to your Sonos system.

A

Image 175

Sonos Digital Music System manual Basic Troubleshooting

Contents

User Guide Page Contents Managing Zones Desktop Controller for Windows Appendix a Tips and Troubleshooting Regulation Information Page Compatible operating systems Your Computer RequirementsNetwork Requirements System requirementsCompatible streaming formats Technical SupportCompatible playlist formats Compatible music file formatsSystem Registration Additional InformationLanguage Preference Select your language preference, and then press OK Windows Shortcut KeysMacintosh Shortcut Keys Sonos Digital Music System User Guide New to Sonos? Already have Sonos?Setting Up a New Sonos System Connect a Sonos component to your home network Setup illustrations into routerSetup illustrations no open router port System Setup Attach the power cord and plug in the ZonePlayer If you are connecting a ZonePlayerPlace the ZonePlayers in the rooms of your choice Connect to a home theater or amplifier Connect to a computer or powered speakersInstall software Add the Sonos Controller Adding To An Existing Sonos System When and why should I use a wireless connection?Add a ZoneBridge Choose one of the following options If desired Add a ZonePlayerPlace the ZonePlayer in the room you have selected Renaming a ZonePlayer or ZoneBridge To rename using Desktop Controller softwareAdd a Controller To turn off using Desktop Controller software Turning Off White Status IndicatorSelect White Status Indicator Light, and press OK Changing a ZonePlayer’s Operating ModeUse the scroll wheel to select a zone, and press OK Equalization Sound SettingsUsing the Desktop Controller software Turning Off Music SystemTo control the volume from home theater Using Line-outTo connect to a home theater To control the volume from Sonos system Connecting a music source Using Line-inSystem Setup To connect using Sonos Controller Use Compressed if Changing the line-in encoding settingSelect Advanced SettingsLine-In Encoding Use Uncompressed ifOn/Off ZonePlayer FrontButton to mute or unmute this ZonePlayer Analog audio ZonePlayer 100 Rear Panel ConnectorsFixed/variable Toslink ZonePlayer 80 Rear Panel ConnectorsToslink digital audio out ZoneBridge Front ZoneBridge status indicatorZoneBridge Rear Panel Zone Groups What Are Zones?Linking Zones Using the Desktop ControllerFrom the Zones menu, select Link Zone Click Link Zone, orSynchrony until you drop the zones from the zone group Dropping Zones Available Music Sources What is your music library?What is Line-in? What is a music queue?What is a Sonos playlist? What is Internet radio?Click Add a Share Using the Desktop Controller for WindowsRemoving a shared folder From the Music menu, select Update Music Index NowResetting music library permissions From the Music menu, select Schedule Music Index UpdatesUsing the Desktop Controller for Macintosh Adding a shared folder from the list Using the Sonos ControllerManaging and Playing Music Updating the music index Stop accessing a shared folderScheduling automatic updates From the Music menu, select System Settings, and press OKBrowse Selecting from music librarySearch Select to expand the music outline for any selection Drag and drop OK button Power scroll Compilation albums Using Desktop Controller softwareMusic Library Preferences Sort folders by preferenceCheck the Part of a compilation checkbox Within iTunesWithin Sonos Select Group Using AlbumArtist, and then press OKContributing artists Using Desktop Controller Select File or SonosPreferencesDon’t group compilations M3U, WPL and PLS support Imported playlistsITunes support Managing the Music Queue Track disappears from the queue list Using the Sonos Controller Press View QueueRemoving a track from the queue Moving a track within the queueSelect Move Track Clearing the music queuePress Place Track Press Play Mode Changing the play modeViewing large album art Music ServicesFrom the Now Playing screen, press the OK button Activating a music trial Using the Desktop Controller for Windows Showing/hiding the Music Services tabSic Services tab in the Music Library box Your music service passwordAudible.com Removing a music service trialSonos Digital Music System User Guide Adding an Audible account Using the Desktop Controller for MacintoshAdding an additional Audible account to Sonos After the trial expires NapsterFrom the Music Services tab, select Napster Trial Play Now Play Next Selecting music from NapsterNapster Automix Napster Radio Select Artist AutomixPlay Now Adding selections to your Napster LibraryUsing the Desktop Controller for Macintosh Selecting music from Napster Control-click and select one of the following Select Subscribe to Napster, and press OK Select Napster Trial, and press ManageSelecting music Your user name and password will be verified with NapsterAdding tracks or albums to your Napster Library My Playlists From the Music menu, select NapsterFrom the Music menu, select Napster Selecting a Napster radio station PandoraUsing the Desktop Controller for Macintosh Select Pandora Radio, and click Continue From the Music Services tab, select Pandora Radio TrialClick Update Click ContinueYour account information will be verified with Pandora Click the Update linkAccount below Upgrading your Pandora accountFrom the Music menu, select Add more kinds of music Adding a new stationCreating a new station from an artist or track Adding more music to a stationSelect Don’t play this track for a month Renaming a stationDeleting a station Rating a trackSelect Why is this track playing? Why is this track playing?Bookmarking a track New users after the trial expires From the Music menu, select Set Up Music Services Upgrading your Pandora account Right-click and select Add more kinds of music Your current Pandora radio stations are displayedRenaming a station Using the Sonos Controller Upgrading your Pandora account Select Artist Name or Track Name and press OK Select Pandora RadioPandora Radio, and press OKPress the Edit Station button From the Now Playing screen, select PandoraSelect Edit Station Select Don’t play this track for a month Bookmarking a track RhapsodyUsing the Desktop Controller for Windows Selecting music from Rhapsody Using ‘drag and drop’ Using SearchSelect Rhapsody Channels Select Add to My Rhapsody Library Using Rhapsody with UPnPRhapsody Music Guide Rhapsody RadioChange Sonos setting Click Continue Click Play Now Using Rhapsody with UPnP Click the Music Services tabSelect a zone Select Subscribe to Rhapsody, and press OK Select Rhapsody Trial, and press ManageSelecting music From the Music menu, select RhapsodyRhapsody Channels Selecting a Rhapsody radio stationSirius If you are a standard Sirius Satellite Radio subscriber Upgrading your Sirius account ’m New to Sirius Internet Radio insteadSelecting a Sirius radio station Select Sirius Internet Radio, and click NextIf you’re new to Sirius Internet Radio Click Continue ’m New to Sirius Internet Radio instead Select Sirius Internet Radio, and click Continue Using the Sonos Controller Select Sirius RadioSIRIUS Radio, and press OK Enabling Windows media sharing Windows Media PlayerStart Windows Media Player Select Media Sharing Click the Library tabTurning on automatic media sharing Selecting music from Windows Media Player Click the Settings buttonMedia Sonos Playlists Creating a Sonos Playlist Using the Desktop ControllerSelect QueueSave Queue as Sonos Playlist from the Play menu Deleting a Sonos Playlist Using the Desktop Controller Select Rename Playlist Renaming a Sonos Playlist Using the Desktop ControllerInternet Radio Playing an Internet radio stationSelect Add New Internet Radio Station from the Music menu Setting your Internet radio preferenceSelect Play Now Using the Sonos Controller Adding an Internet radio stationAuto updating your Internet Radio List Editing a radio stationAdding a station to your Favorite Stations list Deleting a station from your Favorite Stations listSonos Digital Music System User Guide Desktop Controller for Windows Playback Controls Volume Control From the Zones menu, select Clocks and Alarms Click New Clock and AlarmsSetting date and time Adding an alarmDeleting an alarm Editing an alarmShowing the clock screen Setting a sleep timer Software UpdatesSetting software update preferences Click the outdated zone to begin the software update process ZonePlayer software updatesAdditional Preferences Selecting a different wireless channelLine-in encoding Microsoft Windows Firewall Zone Alarm free versionDisplay the Firewall settings screen Firewall InformationSelect OK Zone Alarm ProSelect Utilities in the System Services McAfee Personal Firewall PlusISS Black Ice Protection Norton Personal FirewallRight-click and select Trust IntruderTrust and Accept Desktop Controller for Macintosh Menu bar Playback controls Volume controls Zones pane Controlling the Volume To unmute all, select Unmute All Zones from the Play menu Adjusting sound settings DCRSetting date and time Muting all zones DCRAlarms Setting a sleep timer From the Sonos menu, select Check for Updates Downloading software updatesSelecting different wireless channel DCR Additional SettingsMac OS X’s built-in firewall for UninstallingOpen the System Preferences window Select the Sharing icon, and then select the Firewall tabFrom the Norton Antivirus Setup window, select New Internet Security Barrier for Mac OS Enabling Windows File SharingClose the System Preferences window Sonos Digital Music System User Guide Connecting the Controller FeaturesBattery Charge Indicator Battery ChargingBattery Replacement Music Using the ControllerNavigation ZonesPlayback Group volum e bar Sleep modes Sensors and indicatorsDeep Sleep From the Music menu, select Clocks and AlarmsSelect Date and Time Settings Turn off ControllerSonos Controller Viewing the clock Will display on this Controller when the alarm goes offSelect Clocks and AlarmsView Clock from the Music menu ControllerSelect Advanced SettingsAuto Check for Software Updates Online UpdatesWhen an alarm goes off Auto check for software updatesController software updates Adjusting Controller Settings Click Sound Sleep Timer UndockedSleep Timer Docked Advanced SettingsSort folders by Select Advanced SettingsWireless Channel Desktop Controller software won’t run Basic TroubleshootingSelect Add music stored on this computer and click Next ZonePlayer or ZoneBridge not detected during setupCheck Router ZonePlayer isn’t operating properly DHCP/AutoIP IssuesSound produced from only one speaker ZonePlayer status indicator lit, but no soundZonePlayer volume level reduces ZonePlayer has stopped playing musicZones do not display properly Controller screen is frozenComponents Move the Controller closer to a ZonePlayer Music stops when I use my 2.4 GHz cordless phoneController acting sluggish Controller doesn’t work in some parts of my homeTested, not compatible hardware Can I Eliminate The First Wire?Wireless bridge setup example Tested, compatible hardware Linksys WET54GS5Click Reset Select Quit Resetting the Desktop ControllerSelect Reset Desktop Controller from the Help menu Select Reset Desktop Controller from the Sonos menuSonos Digital Music System User Guide Chapter a Tips and Troubleshooting Sonos Support DiagnosticsAbout Your Music System Can’t Find What You’re Looking For?Sonos ZonePlayer Sonos Device SpecificationsAudio Services Supported Specifications subject to change without noticeSound Quality Connection required. Internet functionality may require Sonos Controller CR100 FeatureDescription Display and User InterfaceSonos ZoneBridge Feature Description Power/ConnectionsSpecifications subject to change without notice Drive Components Sonos Loudspeaker SP100System Setup Using the Controller Sonos Setup Using ControllerSonos Digital Music System User Guide Setup with a NAS Device no router Go off Chapter C Sonos Setup Using Controller Sonos Digital Music System User Guide Index Alarms Index Controller, turn off Factory reset A-6 ITunes ITunes compilations Keyboard shortcuts 1-4,1-5 Motion sensor 7-8,7-14move track Now Playing screen, large album art OK button Reset Desktop Controller A-9reset permissions Set sleep timer 7-10set time Solid amber ZonePlayer light A-10solid red light A-11 Sonos Digital Music System User Guide Zone groups 3-1ZoneAlarm free Sonos Digital Music System User Guide