Controller screen is frozen | Sonos Digital Music System manual

A-6	Sonos Digital Music System User Guide

components.

•Your firewall may be configured so that Sonos components cannot obtain an IP address. If so, your ZonePlayers and Controllers will display an IP address in the 169.254.xxx.yyy range, even though there is a router/DHCP server on the net- work. (You can check the IP addresses assigned to your ZonePlayers by selecting Music>System Settings>About Your Digital Music System.) The DHCP serv- er built in to some routers may be configured to supply IP addresses only to de- vices with specific permitted Ethernet MAC addresses. If you have configured your router in this way, you will need to grant permission to the Ethernet MAC address of each Sonos component (including the Controller) before setting up your system. Go to http://faq.sonos.com/dhcp for more information.

There’s a delay when I play music from an external music source

If Compressed is selected as the encoding method for your line-in music source, you will notice a delay before the music starts to play. When Uncompressed is selected, this delay is significantly reduced.

Controller screen is frozen

If your Controller’s screen should freeze, press and hold the Mute and Music buttons simultaneously on the Controller for approximately 3 seconds. The Controller will reset itself momentarily.

Zones do not display properly

If the Controller does not display your zones properly, or displays the message, “Searching for ZonePlayers...”

•Make sure at least one ZonePlayer is plugged in and its status indicator is illumi- nated solid white.

•The ZonePlayer(s) may be going through an upgrade/restart, and zones will re- appear after the restart.

•Move the Controller closer to the ZonePlayer.

•Your Controller may be configured to work with a different Sonos Digital Music System. Disconnect the Controller from the Sonos Digital Music System, and then re-add it.

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Sonos Digital Music System manual Controller screen is frozen, Zones do not display properly, Components

Contents

User Guide Page Contents Managing Zones Desktop Controller for Windows Appendix a Tips and Troubleshooting Regulation Information Page Your Computer Requirements Network RequirementsSystem requirements Compatible operating systems Technical Support Compatible playlist formatsCompatible music file formats Compatible streaming formats Additional Information System RegistrationLanguage Preference Windows Shortcut Keys Select your language preference, and then press OK Macintosh Shortcut Keys Sonos Digital Music System User Guide Already have Sonos? New to Sonos? Setting Up a New Sonos System Setup illustrations into router Connect a Sonos component to your home network Setup illustrations no open router port System Setup If you are connecting a ZonePlayer Attach the power cord and plug in the ZonePlayerPlace the ZonePlayers in the rooms of your choice Connect to a computer or powered speakers Connect to a home theater or amplifier Install software Add the Sonos Controller When and why should I use a wireless connection? Adding To An Existing Sonos SystemAdd a ZoneBridge Choose one of the following options Add a ZonePlayer If desiredPlace the ZonePlayer in the room you have selected To rename using Desktop Controller software Renaming a ZonePlayer or ZoneBridgeAdd a Controller Turning Off White Status Indicator To turn off using Desktop Controller software Changing a ZonePlayer’s Operating Mode Select White Status Indicator Light, and press OK Equalization Sound Settings Using the Desktop Controller softwareTurning Off Music System Use the scroll wheel to select a zone, and press OK Using Line-out To control the volume from home theaterTo connect to a home theater To control the volume from Sonos system Using Line-in Connecting a music source System Setup To connect using Sonos Controller Changing the line-in encoding setting Select Advanced SettingsLine-In EncodingUse Uncompressed if Use Compressed if ZonePlayer Front On/Off Button to mute or unmute this ZonePlayer ZonePlayer 100 Rear Panel Connectors Analog audio Fixed/variable ZonePlayer 80 Rear Panel Connectors Toslink Toslink digital audio out ZoneBridge status indicator ZoneBridge Front ZoneBridge Rear Panel What Are Zones? Zone Groups Using the Desktop Controller Linking Zones Click Link Zone, or From the Zones menu, select Link ZoneSynchrony until you drop the zones from the zone group Dropping Zones What is your music library? Available Music Sources What is a music queue? What is a Sonos playlist?What is Internet radio? What is Line-in? Using the Desktop Controller for Windows Click Add a Share From the Music menu, select Update Music Index Now Resetting music library permissionsFrom the Music menu, select Schedule Music Index Updates Removing a shared folder Using the Desktop Controller for Macintosh Using the Sonos Controller Adding a shared folder from the list Managing and Playing Music Stop accessing a shared folder Scheduling automatic updatesFrom the Music menu, select System Settings, and press OK Updating the music index Selecting from music library BrowseSearch Select to expand the music outline for any selection Drag and drop OK button Power scroll Using Desktop Controller software Music Library PreferencesSort folders by preference Compilation albums Within iTunes Check the Part of a compilation checkbox Select Group Using AlbumArtist, and then press OK Within Sonos Using Desktop Controller Select File or SonosPreferences Contributing artistsDon’t group compilations Imported playlists M3U, WPL and PLS supportITunes support Managing the Music Queue Using the Sonos Controller Press View Queue Removing a track from the queueMoving a track within the queue Track disappears from the queue list Clearing the music queue Select Move TrackPress Place Track Changing the play mode Press Play Mode Music Services Viewing large album artFrom the Now Playing screen, press the OK button Activating a music trial Showing/hiding the Music Services tab Using the Desktop Controller for Windows Your music service password Sic Services tab in the Music Library box Removing a music service trial Audible.com Sonos Digital Music System User Guide Using the Desktop Controller for Macintosh Adding an Audible account Adding an additional Audible account to Sonos Napster After the trial expires From the Music Services tab, select Napster Trial Selecting music from Napster Play Now Play NextNapster Automix Select Artist Automix Play NowAdding selections to your Napster Library Napster Radio Using the Desktop Controller for Macintosh Selecting music from Napster Control-click and select one of the following Select Napster Trial, and press Manage Select Subscribe to Napster, and press OK Your user name and password will be verified with Napster Selecting music My Playlists From the Music menu, select Napster Adding tracks or albums to your Napster LibraryFrom the Music menu, select Napster Pandora Selecting a Napster radio station Using the Desktop Controller for Macintosh From the Music Services tab, select Pandora Radio Trial Click UpdateClick Continue Select Pandora Radio, and click Continue Click the Update link Account belowUpgrading your Pandora account Your account information will be verified with Pandora Adding a new station Creating a new station from an artist or trackAdding more music to a station From the Music menu, select Add more kinds of music Renaming a station Deleting a stationRating a track Select Don’t play this track for a month Why is this track playing? Select Why is this track playing?Bookmarking a track New users after the trial expires From the Music menu, select Set Up Music Services Upgrading your Pandora account Your current Pandora radio stations are displayed Right-click and select Add more kinds of music Renaming a station Using the Sonos Controller Upgrading your Pandora account Select Pandora RadioPandora Radio, and press OK Select Artist Name or Track Name and press OK From the Now Playing screen, select Pandora Press the Edit Station buttonSelect Edit Station Rhapsody Select Don’t play this track for a month Bookmarking a track Using the Desktop Controller for Windows Selecting music from Rhapsody Using Search Using ‘drag and drop’ Select Add to My Rhapsody Library Using Rhapsody with UPnP Rhapsody Music GuideRhapsody Radio Select Rhapsody Channels Change Sonos setting Click Continue Click the Music Services tab Click Play Now Using Rhapsody with UPnPSelect a zone Select Rhapsody Trial, and press Manage Select Subscribe to Rhapsody, and press OK Selecting music Selecting a Rhapsody radio station From the Music menu, select RhapsodyRhapsody Channels Sirius If you are a standard Sirius Satellite Radio subscriber ’m New to Sirius Internet Radio instead Upgrading your Sirius account Select Sirius Internet Radio, and click Next Selecting a Sirius radio station If you’re new to Sirius Internet Radio Click Continue ’m New to Sirius Internet Radio instead Select Sirius Internet Radio, and click Continue Using the Sonos Controller Select Sirius RadioSIRIUS Radio, and press OK Windows Media Player Enabling Windows media sharingStart Windows Media Player Click the Library tab Select Media SharingTurning on automatic media sharing Click the Settings button Selecting music from Windows Media PlayerMedia Creating a Sonos Playlist Using the Desktop Controller Sonos PlaylistsSelect QueueSave Queue as Sonos Playlist from the Play menu Deleting a Sonos Playlist Using the Desktop Controller Renaming a Sonos Playlist Using the Desktop Controller Internet RadioPlaying an Internet radio station Select Rename Playlist Setting your Internet radio preference Select Play Now Using the Sonos ControllerAdding an Internet radio station Select Add New Internet Radio Station from the Music menu Editing a radio station Adding a station to your Favorite Stations listDeleting a station from your Favorite Stations list Auto updating your Internet Radio List Sonos Digital Music System User Guide Desktop Controller for Windows Playback Controls Volume Control Clock and Alarms Setting date and timeAdding an alarm From the Zones menu, select Clocks and Alarms Click New Editing an alarm Deleting an alarmShowing the clock screen Software Updates Setting a sleep timerSetting software update preferences ZonePlayer software updates Click the outdated zone to begin the software update process Selecting a different wireless channel Additional PreferencesLine-in encoding Zone Alarm free version Display the Firewall settings screenFirewall Information Microsoft Windows Firewall Zone Alarm Pro Select Utilities in the System ServicesMcAfee Personal Firewall Plus Select OK Norton Personal Firewall ISS Black Ice Protection Right-click and select Trust IntruderTrust and Accept Desktop Controller for Macintosh Menu bar Playback controls Volume controls Zones pane Controlling the Volume Adjusting sound settings DCR Setting date and timeMuting all zones DCR To unmute all, select Unmute All Zones from the Play menu Alarms Setting a sleep timer Downloading software updates From the Sonos menu, select Check for Updates Additional Settings Selecting different wireless channel DCR Uninstalling Open the System Preferences windowSelect the Sharing icon, and then select the Firewall tab Mac OS X’s built-in firewall for From the Norton Antivirus Setup window, select New Enabling Windows File Sharing Internet Security Barrier for Mac OSClose the System Preferences window Sonos Digital Music System User Guide Features Connecting the Controller Battery Charging Battery Charge Indicator Battery Replacement Using the Controller NavigationZones Music Playback Group volum e bar Sensors and indicators Sleep modes From the Music menu, select Clocks and Alarms Select Date and Time SettingsTurn off Controller Deep Sleep Sonos Controller Will display on this Controller when the alarm goes off Select Clocks and AlarmsView Clock from the Music menuController Viewing the clock Online Updates When an alarm goes offAuto check for software updates Select Advanced SettingsAuto Check for Software Updates Controller software updates Adjusting Controller Settings Sleep Timer Undocked Sleep Timer DockedAdvanced Settings Click Sound Sort folders by Select Advanced SettingsWireless Channel Basic Troubleshooting Desktop Controller software won’t run ZonePlayer or ZoneBridge not detected during setup Select Add music stored on this computer and click Next Check Router DHCP/AutoIP Issues ZonePlayer isn’t operating properly ZonePlayer status indicator lit, but no sound ZonePlayer volume level reducesZonePlayer has stopped playing music Sound produced from only one speaker Controller screen is frozen Zones do not display properlyComponents Music stops when I use my 2.4 GHz cordless phone Controller acting sluggishController doesn’t work in some parts of my home Move the Controller closer to a ZonePlayer Can I Eliminate The First Wire? Wireless bridge setup example Tested, compatible hardwareLinksys WET54GS5 Tested, not compatible hardware Resetting the Desktop Controller Select Reset Desktop Controller from the Help menuSelect Reset Desktop Controller from the Sonos menu Click Reset Select Quit Sonos Digital Music System User Guide Chapter a Tips and Troubleshooting Support Diagnostics About Your Music SystemCan’t Find What You’re Looking For? Sonos Sonos Device Specifications Sonos ZonePlayer Specifications subject to change without notice Audio Services Supported Sound Quality Connection required. Internet functionality may require FeatureDescription Display and User Interface Sonos Controller CR100 Feature Description Power/Connections Sonos ZoneBridge Specifications subject to change without notice Sonos Loudspeaker SP100 Drive Components Sonos Setup Using Controller System Setup Using the Controller Sonos Digital Music System User Guide Setup with a NAS Device no router Go off Chapter C Sonos Setup Using Controller Sonos Digital Music System User Guide Index Alarms Index Controller, turn off Factory reset A-6 ITunes ITunes compilations Keyboard shortcuts 1-4,1-5 Motion sensor 7-8,7-14move track Now Playing screen, large album art OK button Reset Desktop Controller A-9reset permissions Set sleep timer 7-10set time Solid amber ZonePlayer light A-10solid red light A-11 Sonos Digital Music System User Guide Zone groups 3-1ZoneAlarm free Sonos Digital Music System User Guide