Chapter a Tips and Troubleshooting | Sonos Digital Music System

	Chapter A: Tips and Troubleshooting		A-11

	Long amber,	ZonePlayer fault	If the fault condition
	short white,	shutdown (mute)	(above) is not remedied,
	repeat		the ZonePlayer will
			automatically mute itself to
			prevent damage to the
			ZonePlayer.

	Solid or flashing	Diagnostics mode	You may be instructed to
	red		enter Diagnostics mode by
			a technician when you call
			Customer Support to
			report a problem.
			If you accidentally enter
			diagnostics mode, press
			the Mute button to exit.

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Sonos Digital Music System manual Chapter a Tips and Troubleshooting

Contents

User Guide Page Contents Managing Zones Desktop Controller for Windows Appendix a Tips and Troubleshooting Regulation Information Page Network Requirements Your Computer RequirementsSystem requirements Compatible operating systems Compatible playlist formats Technical SupportCompatible music file formats Compatible streaming formats Language Preference Additional InformationSystem Registration Select your language preference, and then press OK Windows Shortcut Keys Macintosh Shortcut Keys Sonos Digital Music System User Guide New to Sonos? Already have Sonos? Setting Up a New Sonos System Connect a Sonos component to your home network Setup illustrations into router Setup illustrations no open router port System Setup Place the ZonePlayers in the rooms of your choice If you are connecting a ZonePlayerAttach the power cord and plug in the ZonePlayer Connect to a home theater or amplifier Connect to a computer or powered speakers Install software Add the Sonos Controller Add a ZoneBridge When and why should I use a wireless connection?Adding To An Existing Sonos System Choose one of the following options Place the ZonePlayer in the room you have selected Add a ZonePlayerIf desired Add a Controller To rename using Desktop Controller softwareRenaming a ZonePlayer or ZoneBridge To turn off using Desktop Controller software Turning Off White Status Indicator Select White Status Indicator Light, and press OK Changing a ZonePlayer’s Operating Mode Using the Desktop Controller software Equalization Sound SettingsTurning Off Music System Use the scroll wheel to select a zone, and press OK To connect to a home theater Using Line-outTo control the volume from home theater To control the volume from Sonos system Connecting a music source Using Line-in System Setup To connect using Sonos Controller Select Advanced SettingsLine-In Encoding Changing the line-in encoding settingUse Uncompressed if Use Compressed if On/Off ZonePlayer Front Button to mute or unmute this ZonePlayer Analog audio ZonePlayer 100 Rear Panel Connectors Fixed/variable Toslink ZonePlayer 80 Rear Panel Connectors Toslink digital audio out ZoneBridge Front ZoneBridge status indicator ZoneBridge Rear Panel Zone Groups What Are Zones? Linking Zones Using the Desktop Controller Synchrony until you drop the zones from the zone group Click Link Zone, orFrom the Zones menu, select Link Zone Dropping Zones Available Music Sources What is your music library? What is a Sonos playlist? What is a music queue?What is Internet radio? What is Line-in? Click Add a Share Using the Desktop Controller for Windows Resetting music library permissions From the Music menu, select Update Music Index NowFrom the Music menu, select Schedule Music Index Updates Removing a shared folder Using the Desktop Controller for Macintosh Adding a shared folder from the list Using the Sonos Controller Managing and Playing Music Scheduling automatic updates Stop accessing a shared folderFrom the Music menu, select System Settings, and press OK Updating the music index Search Selecting from music libraryBrowse Select to expand the music outline for any selection Drag and drop OK button Power scroll Music Library Preferences Using Desktop Controller softwareSort folders by preference Compilation albums Check the Part of a compilation checkbox Within iTunes Within Sonos Select Group Using AlbumArtist, and then press OK Don’t group compilations Using Desktop Controller Select File or SonosPreferencesContributing artists ITunes support Imported playlistsM3U, WPL and PLS support Managing the Music Queue Removing a track from the queue Using the Sonos Controller Press View QueueMoving a track within the queue Track disappears from the queue list Press Place Track Clearing the music queueSelect Move Track Press Play Mode Changing the play mode From the Now Playing screen, press the OK button Music ServicesViewing large album art Activating a music trial Using the Desktop Controller for Windows Showing/hiding the Music Services tab Sic Services tab in the Music Library box Your music service password Audible.com Removing a music service trial Sonos Digital Music System User Guide Adding an Audible account Using the Desktop Controller for Macintosh Adding an additional Audible account to Sonos After the trial expires Napster From the Music Services tab, select Napster Trial Napster Automix Selecting music from NapsterPlay Now Play Next Play Now Select Artist AutomixAdding selections to your Napster Library Napster Radio Using the Desktop Controller for Macintosh Selecting music from Napster Control-click and select one of the following Select Subscribe to Napster, and press OK Select Napster Trial, and press Manage Selecting music Your user name and password will be verified with Napster From the Music menu, select Napster My Playlists From the Music menu, select NapsterAdding tracks or albums to your Napster Library Selecting a Napster radio station Pandora Using the Desktop Controller for Macintosh Click Update From the Music Services tab, select Pandora Radio TrialClick Continue Select Pandora Radio, and click Continue Account below Click the Update linkUpgrading your Pandora account Your account information will be verified with Pandora Creating a new station from an artist or track Adding a new stationAdding more music to a station From the Music menu, select Add more kinds of music Deleting a station Renaming a stationRating a track Select Don’t play this track for a month Bookmarking a track Why is this track playing?Select Why is this track playing? New users after the trial expires From the Music menu, select Set Up Music Services Upgrading your Pandora account Right-click and select Add more kinds of music Your current Pandora radio stations are displayed Renaming a station Using the Sonos Controller Upgrading your Pandora account Select Artist Name or Track Name and press OK Select Pandora RadioPandora Radio, and press OK Select Edit Station From the Now Playing screen, select PandoraPress the Edit Station button Select Don’t play this track for a month Bookmarking a track Rhapsody Using the Desktop Controller for Windows Selecting music from Rhapsody Using ‘drag and drop’ Using Search Rhapsody Music Guide Select Add to My Rhapsody Library Using Rhapsody with UPnPRhapsody Radio Select Rhapsody Channels Change Sonos setting Click Continue Select a zone Click the Music Services tabClick Play Now Using Rhapsody with UPnP Select Subscribe to Rhapsody, and press OK Select Rhapsody Trial, and press Manage Selecting music From the Music menu, select RhapsodyRhapsody Channels Selecting a Rhapsody radio station Sirius If you are a standard Sirius Satellite Radio subscriber Upgrading your Sirius account ’m New to Sirius Internet Radio instead Selecting a Sirius radio station Select Sirius Internet Radio, and click Next If you’re new to Sirius Internet Radio Click Continue ’m New to Sirius Internet Radio instead Select Sirius Internet Radio, and click Continue Using the Sonos Controller Select Sirius RadioSIRIUS Radio, and press OK Start Windows Media Player Windows Media PlayerEnabling Windows media sharing Turning on automatic media sharing Click the Library tabSelect Media Sharing Media Click the Settings buttonSelecting music from Windows Media Player Select QueueSave Queue as Sonos Playlist from the Play menu Creating a Sonos Playlist Using the Desktop ControllerSonos Playlists Deleting a Sonos Playlist Using the Desktop Controller Internet Radio Renaming a Sonos Playlist Using the Desktop ControllerPlaying an Internet radio station Select Rename Playlist Select Play Now Using the Sonos Controller Setting your Internet radio preferenceAdding an Internet radio station Select Add New Internet Radio Station from the Music menu Adding a station to your Favorite Stations list Editing a radio stationDeleting a station from your Favorite Stations list Auto updating your Internet Radio List Sonos Digital Music System User Guide Desktop Controller for Windows Playback Controls Volume Control Setting date and time Clock and AlarmsAdding an alarm From the Zones menu, select Clocks and Alarms Click New Showing the clock screen Editing an alarmDeleting an alarm Setting software update preferences Software UpdatesSetting a sleep timer Click the outdated zone to begin the software update process ZonePlayer software updates Line-in encoding Selecting a different wireless channelAdditional Preferences Display the Firewall settings screen Zone Alarm free versionFirewall Information Microsoft Windows Firewall Select Utilities in the System Services Zone Alarm ProMcAfee Personal Firewall Plus Select OK ISS Black Ice Protection Norton Personal Firewall Right-click and select Trust IntruderTrust and Accept Desktop Controller for Macintosh Menu bar Playback controls Volume controls Zones pane Controlling the Volume Setting date and time Adjusting sound settings DCRMuting all zones DCR To unmute all, select Unmute All Zones from the Play menu Alarms Setting a sleep timer From the Sonos menu, select Check for Updates Downloading software updates Selecting different wireless channel DCR Additional Settings Open the System Preferences window UninstallingSelect the Sharing icon, and then select the Firewall tab Mac OS X’s built-in firewall for From the Norton Antivirus Setup window, select New Close the System Preferences window Enabling Windows File SharingInternet Security Barrier for Mac OS Sonos Digital Music System User Guide Connecting the Controller Features Battery Charge Indicator Battery Charging Battery Replacement Navigation Using the ControllerZones Music Playback Group volum e bar Sleep modes Sensors and indicators Select Date and Time Settings From the Music menu, select Clocks and AlarmsTurn off Controller Deep Sleep Sonos Controller Select Clocks and AlarmsView Clock from the Music menu Will display on this Controller when the alarm goes offController Viewing the clock When an alarm goes off Online UpdatesAuto check for software updates Select Advanced SettingsAuto Check for Software Updates Controller software updates Adjusting Controller Settings Sleep Timer Docked Sleep Timer UndockedAdvanced Settings Click Sound Sort folders by Select Advanced SettingsWireless Channel Desktop Controller software won’t run Basic Troubleshooting Select Add music stored on this computer and click Next ZonePlayer or ZoneBridge not detected during setup Check Router ZonePlayer isn’t operating properly DHCP/AutoIP Issues ZonePlayer volume level reduces ZonePlayer status indicator lit, but no soundZonePlayer has stopped playing music Sound produced from only one speaker Components Controller screen is frozenZones do not display properly Controller acting sluggish Music stops when I use my 2.4 GHz cordless phoneController doesn’t work in some parts of my home Move the Controller closer to a ZonePlayer Wireless bridge setup example Tested, compatible hardware Can I Eliminate The First Wire?Linksys WET54GS5 Tested, not compatible hardware Select Reset Desktop Controller from the Help menu Resetting the Desktop ControllerSelect Reset Desktop Controller from the Sonos menu Click Reset Select Quit Sonos Digital Music System User Guide Chapter a Tips and Troubleshooting About Your Music System Support DiagnosticsCan’t Find What You’re Looking For? Sonos Sonos ZonePlayer Sonos Device Specifications Audio Services Supported Specifications subject to change without notice Sound Quality Connection required. Internet functionality may require Sonos Controller CR100 FeatureDescription Display and User Interface Sonos ZoneBridge Feature Description Power/Connections Specifications subject to change without notice Drive Components Sonos Loudspeaker SP100 System Setup Using the Controller Sonos Setup Using Controller Sonos Digital Music System User Guide Setup with a NAS Device no router Go off Chapter C Sonos Setup Using Controller Sonos Digital Music System User Guide Index Alarms Index Controller, turn off Factory reset A-6 ITunes ITunes compilations Keyboard shortcuts 1-4,1-5 Motion sensor 7-8,7-14move track Now Playing screen, large album art OK button Reset Desktop Controller A-9reset permissions Set sleep timer 7-10set time Solid amber ZonePlayer light A-10solid red light A-11 Sonos Digital Music System User Guide Zone groups 3-1ZoneAlarm free Sonos Digital Music System User Guide